Intel Confidential2In Review… In our last meeting, we discussed Phase IV of theManagement Task Cycle TM, “Obtaining & ProvidingFeedback”– To help ensure successful Feedback, a manager should:– Give honest opinions of the work people do– Let people know how he or she evaluates their work– Frankly let people know how well they are accomplishing theirgoals– Honestly say what he or she thinks about the groupsperformanceWhat are you doing to reinforce successfulFeedback practices within your own group?
Intel Confidential3Today’s Focus Having made Goals Clear & Important,Developed Plans to achieve those goals,Solved Problems that may arise,Facilitated the Work Through Others,and Obtained and ProvidedFeedback… lets talk about ExercisingPositive Control
Intel Confidential4Agenda 5 Min Agenda, Intro’s & Inclusion 45 Min Time Emphasis, Control of Details, GoalPressure & Delegation Refresh Key Principles Review Competencies: Key differences between Basic Advanced Skills Exercises & Discussion 20 Min Behavior Examples Review & Discuss 5 Min Wrap Up & Next Steps
Intel Confidential5Before we start, keep this in mind:Avoid the MTC Control “Bottleneck”! When managers skip or don’t fully address any of theMTC steps 1 thru 4, the ensuing problems usuallyend up in a bottleneck at step 5 – Exercising PositiveControl Managers may compensate by suddenly trying totake strong control– This approach can be very bad for team morale– The manager becomes a non-trusted authority figure– Team members resents the new interferenceAvoid the Control“Bottleneck”
Intel Confidential6DelegationGoalPressureControl ofDetailsExercising Positive ControlManager Expectation:– Communicate importance of deadlines and monitor time– Keep close supervision of performance and how the work isdone– Use pressure when appropriate to get results, through strongemotional statements and reprimanding those who makemistakes– Assign responsibility for schedules, procedures and planningTo help Exercise Positive Control, the effective managerwill:– Take appropriate action when people make mistakes– Take appropriate action when goals are not met– Apply appropriate pressure to get resultsTimeEmphasis
Intel Confidential7Time EmphasisExercising Positive Control*Management Task Cycle #5*Communicates importance of deadlines and monitors time. Keeps close supervision of performance and how the work is done. Usesappropriate forums/mediums to get results. Assigns responsibility for schedules, procedures and planning.Basic Basic + Intermediate AdvancedTime Emphasis & Control of Details*Directs employees in determiningdelivery date of projects/tasks.Checks status with employeesfrequently. Reminds employeesof upcoming deadlines andcommitmentsWorks with employee ondetermining the deadlines of task.Regularly scheduled or infrequentchecks on status.Creates environment of expectedresults within deadlines.Checks progress at mutually agreedpoints.Engages employees in goal setting;provides broader picture.Follows through with rewards orconsequences when goals are notmet.To help ensure successful Time Emphasis, a manager should:Be sure to remind people about work deadlinesEmphasize the need to get things done when they are promisedThink it is important to meet due datesInsist that reports are in and the work is finished when it is due
Intel Confidential8What are some of the methods thatyou use to enable the “TIME”emphasis, in exercising positivecontrol?Are their any barriers that couldhinder your ability to do this? If so,what can we do to prevent/prepare?Discussion
Intel Confidential9Control of DetailsTo help ensure successful Controlling of Details, amanager should:– Keep track of performance on each job– Work with employees in determining deliverables and duedates– Create an environment of expected results withindeadlines– Engage employees in goal settingWhat are some of the methodsthat you have leveraged allowingyou to successfully CONTROL DETAILSwithout becoming over-controlling?
Intel Confidential10Goal PressureBasic Basic + Intermediate AdvancedGoal Pressure*Creates goal discipline andresponds to changes in goaltargets.Ensures goals are met throughfrequent monitoring of status.Creates goal discipline withcareful, proactive review of goalchanges with direct reports.Ensures goals are met throughregularly scheduled reviewmeetings with employees.Creates high performance by settingchallenging goal targets for the workgroup.Allows employees to set their owngoals and deliverables; reviewsprogress at mutually agreedcheckpoints.Utilizes transition managementtechniques to transition groupthrough goal target changes,balancing business requirements andwork life effectiveness needs (groupmorale).Creates high performance by settingchallenging goal targets thatintegrate and contribute to broaderIntel objectives.Employees set own goals andreviews with manager on as neededbasis only.Influences organizational transitionsthrough goal target changes,balancing business requirements andwork life effectiveness needs(organization morale)To help ensure successful Goal Pressure, a manager should:•Take appropriate action when people make mistakes•Take appropriate action when goals are not met•Apply appropriate pressure to get results
Intel Confidential11What are some of thetechniques that youhave applied to ensureappropriate goalpressure?Discussion
Intel Confidential12Basic Basic + Intermediate AdvancedDelegation*Ensures direct reports regularlyuse self directed monitoringsystems e.g., tally sheets andcheck lists to regularly check ownprogress against benchmarksDirects people in determininghow to accomplish a task.Delegates parts of a project orprogram. Frequent monitoring ofprogress.Takes responsibility for task.Shares only basic knowledgeneeded to complete the task.Works with employees to helpthem develop and implement self-directed monitoring systems thatapply to all types of work.Brainstorms with the process ofcompleting the task.Delegates tasks but not authorityto make a decision. Has definedcheckpoints to monitor progress.Shares bigger goal withemployee. Takes responsibilityfor task.Delegates work according tocapability and capacity, effectivelyutilizing ZBB process for workloadleveling.Reviews the method of taskcompletion with employee.Encourages them to look for newprocesses.Delegates important decisions andtasks, with consistent frequentfollow up.Shares accountability withemployee.Delegates according to skill;delegates as development tool forsupport.Tends to trust people to perform thetask on their own, with leeway onhow to accomplish task/project.Clearly and comfortably delegatesboth routine and important tasks anddecisions. Lets direct reports finishtheir own work and report out asnecessary.Broadly shares both responsibilityand accountabilityDelegationTo help ensure successful Delegation, a manager should:•Have confidence in the ability of the group to do their own planning•Allow individuals to direct their own activities•Let people plan their work the way they think best•Trust group members to take responsibility into their own hands
Intel Confidential13Delegation How do the following play a role inDelegation:–Trust & Respect–Empowerment–Authority–Micromanagement–Expectations–Goals–Communication–Rewards–Feedback
Intel Confidential14Exercising Positive ControlSkill Not Present Overuse of Particular Behaviors/TechniquesDoesn’t use goals and objectives to manage self or others• Not orderly in assigning and measuring work• Isn’t clear about who is responsible for what• May be disorganized, just throw tasks at people, or lack goals orpriorities• May manage time poorly and not get around to managing in anorderly way• Doesn’t provide work in progress feedback• Doesn’t set up benchmarks and ways for people to measurethemselvesDoesn’t believe in or trust delegation• lacks trust and respect in the talent of direct reports• does most things by him/herself or hoards, keeps the good stuff forhim/herself• doesn’t want or know how to empower others• may delegate but micromanages and looks over shoulders• might delegate but not pass on the authority• may lack a plan of how to work through others• may just throw tasks at people; doesn’t communicate the biggerpicture• May be overcontrolling• May look over people’s shoulders• May prescribe too much and not empower people• Directs too much and doesn’t empower people• May over-delegate without providing enough direction or help• May have unrealistic expectations for direct reports, or mayoverstructure tasks and decisions before delegating them to the point oflimiting individual initiative• May not do enough of the work him/herself
Intel Confidential15Remember:Avoid the MTC Control “Bottleneck”! When managers skip or don’t fully address any of theMTC steps 1 thru 4, the ensuing problems usuallyend up in a bottleneck at step 5 – Exercising PositiveControl Managers may compensate by suddenly trying totake strong control– This approach can be very bad for team morale– The manager becomes a non-trusted authority figure– Team members resents the new interferenceAvoid the MTC Control “Bottleneck,”Control could become Negative,not Positive!
Intel Confidential16Exercising Positive ControlWhat does this behavior look like?