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Slideshare 2: Apple Inc. and Human Resources

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Tying in Apple's HR techniques with Maslow's pyramid of hierarchy needs.

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Slideshare 2: Apple Inc. and Human Resources

  1. 1. APPLE COMPANY APPLIED By: Jayla Dunlap
  2. 2. About Apple American multinational company that designs, sells, and develops various computer-based technologies HQ is in Cupertino, California, USA Founded in 1976 to develop and sell personal computers by Ronald Wayne, Steve Wozniak and the late Steve Jobs. It was called Apple Computers, Inc. (Jan 1977-Apple Inc.) Is the world’s second largest mobile phone manufacturer (Samsung is the largest)
  3. 3. STEVE JOBS (Feb 24th, 1955- October 5th, 2011) Steven Paul Jobs was born to Abdulfattah Jandali and Joanne Schieble in San Francisco, and adopted by Paul and Clara Jobs of Bay Area. Being an educated, awkward adolescent who endured constant bullying forced his parents to move into a three-bedroom home in Cupertino, California; this home would later be classified as a historic site after Jobs invented the first Apple product - the Apple Computer. He attended Homestead High School, then Reed College, where he dropped out after 6 months and took 18 months worth of classes. A specific calligraphy class peaked his interest in typography. He and Wozniak started Apple Computer company in 1976, and the rest is history. Before his death, Steve was the co-founder, chairman, and CEO of Apple Inc., primary investor and CEO of Pixar, and a board member of the Walt Disney company apple inc.
  4. 4. HUMAN RESOURCES (HR) DEFINED (businessdictionary.com) “The division of a company that is focused on activities relating to employees” (recruiting, hiring, orientation, training, benefits) Looks to maximize organizational productivity and individual need satisfaction Highlights the potential contributions employee ideas can make to organizational functioning plays an important role in helping companies deal with a fast-changing environment and greater demands for quality employees
  5. 5. Maslow Hierarchy of Needs Theory of motivation: people fulfill their needs from the bottom first, then up HR IS REQUIRED TO…. 1. Effectively manage and utilize people 2. Tie performance appraisal and compensation to competencies 3. Develop competencies that enhance individual and organizational performance 4. Increasing the innovation, creativity and flexibility necessary to enhance competitiveness 5. Applynew approaches to work process design, succession planning, career development and interorganizational mobility 6. Manage the implementation and integration of technology through improved staffing, training and communication with employees
  6. 6. Apple Inc.’s Vision Statement CEO Tim Cook stated: “We believe that we are on the face of the earth to make great products and that’s not changing. We are constantly focusing on innovating. We believe in the simple not the complex. We believe that we need to own and control the primary technologies behind the products that we make, and participate only in markets where we can make a significant contribution. We believe in saying no to thousands of projects, so that we can really focus on the few that are truly important and meaningful to us. We believe in deep collaboration and cross-pollination of our groups, which allow us to innovate in a way that others cannot. And frankly, we don’t settle for anything less than excellence in every group in the company, and we have the self- honesty to admit when we’re wrong and the courage to change. And I think regardless of who is in what job those values are so embedded in this company that Apple will do extremely well.”
  7. 7. Physiological Needs In Maslow’s pyramid, physiological needs are listed as the most important category. Humans need food, water, sleep, air, and shelter. These are metabolic requirements of human survival; without them we will die. According to Katherine Miller’s “Organizational Communication” book, in the organizational context, these needs can be most clearly satisfied through the provision of a “living wage” that allows individuals to buy adequate food and clothing and through physical working conditions that do not violate the physical requirements of the human body. (The company should make workers feel comfortable and secure). If these are met, employees will focus more on fulfilling the other areas of the pyramid.
  8. 8. Apple’s Benefits An overview of Apple’s salary wages and benefits on glassdoor.com has shown the following: WAGES Specialist: $14.93 per hr Mac Specialist (Apple Store): $13.34 per hr Software Engineer: $122,096 annually BENEFITS INCLUDE... 1. Health, dental, vision, life, disability, supplemental life, accidental death & dismemberment insurance 2. Retirement, Equity incentive, and 401K plans
  9. 9. Teamwork The internal culture of Apple, Inc. may takes style of secrecy, but the culture on the inside shows much openness for the employees there. Past employees have stated that since Jobs made it very clear that “what happens in NeXT, stays in NeXT”, they had felt a dedication to their work and fellow employees. They were used to working on projects 24/7 and not even speaking on it outside of the Apple doors until an official announcement had been made. Loyalty to the company is key. Apple encourages teamwork and work is “peer-vetted” in groups for feedback.
  10. 10. Comfortability in the workplace Apple’s headquarters is basically a college campus. With a huge building surrounding a central Quad with freshly cut grass, paved sidewalks, and plenty of places to buy delicious food (although it’s a little expensive) in the cafeteria. Mexican, sushi, build-your-own- sandwich cafes and many other options keep the cafe live and well every day. Chefs even wear proper attire for cooking, such as a white smock with black apple hats.
  11. 11. Safety Needs The second section up from the bottom of the pyramid has to do with safety and security. Once an employee’s physiological needs are met, they need 1. Assurance of safety, so it can dominate their behavior, and 2. Assurance of job security, protection of benefits, insurance accounts, and from unilateral authority. This need can also be satisfied through wages that “allow employees to procure shelter against the elements and through working conditions that are protective and healthy” (Miller, K. Organizational Communication: Approaches and Processes, p. 41) Needs included in this category: Personal security, financial security, health and well-being, and a safety net against accidents/illness and their impacts
  12. 12. Employee Wellness Apple strongly believes that building a better world starts with their employees. To make it easier to manage their health, Apple employees were given Apple Watches. It has become an ideal device to their wellness priorities.It encourages healthy, active behavior with apps such as Virgin Pulse, Lose It!, and Vitality to help them upkeep their health.
  13. 13. Wellness cont. (http://fortune.com/2014/10/02/apple-employee-perks/) Apple's "wellness center" is a medical one-stop-shop located in a striking new building at Apple's Cupertino, Calif.-based headquarters. The head of HR says 43,000 employees have already visited the center, which opened about a year ago and employs seven doctors plus a large team of chiropractors, physical therapists and dieticians. In true Apple style, simplicity and sleek design reigns at the company's wellness center. Doctors work out of a central "pod" in the middle of the building, surrounded by a circle of examination rooms, which they enter through a different door than their patients. Inside, the paperless, minimalistic exam rooms hold a small table with an iPad and Mac (what else?). There is a coat closet for employees to hang their belonging--as an added bonus, each closet comes equipped with an iPhone charger. No specimens or bulky equipment are to be seen, and the average wait time for an appointment is no more than five minutes (in fact, the "wait" room is actually just called "reception".)
  14. 14. Apple’s Code of Conduct “Apple is committed to the highest standards of social and environmental responsibility and ethical conduct. Apple’s suppliers are required to provide safe working conditions, treat workers with dignity and respect, act fairly and ethically, and use environmentally responsible practices wherever they make products or perform services for Apple. Apple requires its suppliers to operate in accordance with the principles in this Apple Supplier Code of Conduct (“Code”) and in full compliance with all applicable laws and regulations. This Code goes beyond mere compliance with the law by drawing upon internationally recognized standards to advance social and environmental responsibility. When differences arise between standards and legal requirements, the stricter standard shall apply, in compliance with applicable law. This Code outlines Apple’s expectations for Supplier conduct regarding labor and human rights, health and safety, environmental protection, ethics, and management
  15. 15. COC Examples Labor and Human Rights Apple believes all workers in our supply chain deserve a fair and ethical workplace. Workers must be treated with the utmost dignity and respect, and Apple suppliers shall uphold the highest standards of human rights. Anti-Discrimination Supplier shall not discriminate against any worker based on age, disability, ethnicity, gender, marital status, national origin, political affiliation, race, religion, sexual orientation, gender identity, union membership, or any other status protected by applicable national or local law, in hiring and other employment practices. Supplier shall not require pregnancy or medical tests, except where required by applicable laws or regulations or prudent for workplace safety, and shall not improperly discriminate based on test results. Anti-Harassment and Abuse Supplier shall commit to a workplace free of harassment and abuse. Supplier shall not threaten workers with, or subject them to, harsh or inhumane treatment, including but not limited to verbal abuse and harassment, psychological harassment, mental and physical coercion, and sexual harassment. Prevention of Involuntary Labor and Human Trafficking Supplier shall ensure that all work is voluntary. Supplier shall not traffic persons or use any form of slave, forced, bonded, indentured, or prison labor. Involuntary labor includes the transportation, harboring, recruitment, transfer, receipt, or employment of persons by means of threat, force, coercion, abduction, fraud, or payments to any person having control over another person for the purpose of exploitation. Supplier shall not withhold workers’...
  16. 16. COC Examples cont... ...original government-issued identification and travel documents. Supplier shall ensure that workers’ contracts clearly convey the conditions of employment in a language understood by the workers. Supplier shall not impose unreasonable restrictions on movement within the workplace or upon entering or exiting company-provided facilities. Workers shall not be required to pay employers’ or their agents’ recruitment fees or other similar fees to obtain their employment. If such fees are found to have been paid by workers, such fees shall be repaid to the worker. Supplier shall ensure that the third-party recruitment agencies it uses are compliant with the provisions of this Code and the law. Prevention of Underage Labor Supplier shall employ only workers who are at least 15 years of age, the applicable minimum legal age for employment, or the applicable age for completion of compulsory education, whichever is highest. Supplier may provide legitimate workplace apprenticeship programs for educational benefit that are consistent with Article 6 of ILO Minimum Age Convention No. 138 or light work consistent with Article 7 of ILO Minimum Age Convention No. 138. Juvenile Worker Protections Supplier may employ juveniles who are older than the applicable legal minimum age but are younger than 18 years of age, provided they do not perform work that might jeopardize their health, safety, or morals, consistent with ILO Minimum Age Convention No. 138. Supplier shall not require juvenile workers to work overtime or perform nighttime work. Student Worker Protections Supplier shall ensure proper management of student workers through proper maintenance of student records, rigorous due diligence of educational partners, and protection of students’ rights in accordance with applicable law and regulations. Supplier shall provide appropriate support and training to all student workers.
  17. 17. Affiliation Needs Also known as “belonging” or “love” based needs, the third stage in Maslow’s pyramid fulfills interpersonal needs and feelings of belongingness. Humans need to feel accepted in society in order to function. “These needs can be satisfied in the organization through the establishment of social relationships with coworkers and managers” (p.41). Apple knows that new ideas come from diverse perspectives. Because of this, they have hired people of all backgrounds to help create innovative ideas for the company. Apple’s Diversity Network Associations (DNAs) are groups where employees can make connections that create feelings of belonging and build trust. Here are some of those groups: African American Employee Association Amigos@Apple Apple Indian Association
  18. 18. Esteem Needs Maslow states that all humans need to have self-esteem and self-respect. Humans yearn to be accepted and liked by others. The activities people engage in in a profession or hobby give the person a sense of contribution or value and overall, they hope to gain recognition. External esteem (recognition from others) and internal esteem (sense of accomplishment) can both be achieved. “In the organizational context, external esteem needs can be met by compensation and reward structures. Internal esteem needs can be met by the provision of challenging jobs that provide employees with the opportunity to achieve and excel.” Annually, Apple gives its retail employees a holiday gift. It has become a tradition, and employees have been given shirts with the company’s logo, urBeat headphones, incase backpacks, sports bottles, blankets, and 9-month free subscriptions to Apple Music
  19. 19. Self-Actualization In this final stage, which is a self-fulfillment need, is described as : “become more and more what one is, to become everything that one is capable of becoming” In this stage, one realizes their full potential and desires to become the closest to the person they’re destined to be. This form varies depending on the person. “An organization can facilitate the satisfaction of this need through the provision of jobs that allow an individual to exercise responsibility and creativity in the workplace”.(p 41) Apple employees reach their full potential on their own time, as they are given assignments, and split up into different groups which have a specific topic. Each employee does their own research according to the topic, and gets feedback from their team. Accepting challenges in the workplace exposes employees to new ideas, processes, and experience that will overall help them find their potential.
  20. 20. QUESTIONS 1. How can Apple Inc. create more DNA groups for more specific populations of employees, so that they will be able to realize their maximum potential? 2. Are there any limitations to the innovative ideas of employees, or are there loose guidelines by which one can think by? 3. In 20 years, will Apple still be making provisions on their employee benefits? 4. Will Apple’s campus become more open to the public in 10 years? 15? 20+? If so, what information would they release to the public?
  21. 21. WORKS CITED Reviews from glassdoor.com Apple Code of Conduct (Version 4.3; Jan 2017) Rowland, Christine. "Apple's Vision Statement & Mission Statement." Panmore Institute. Panmore Institute, 29 Jan. 2017. Web. 08 Mar. 2017. Edwards, Jim. "What Apple Employees Say About The Company's Internal Corporate Culture." Business Insider. Business Insider, 09 Oct. 2013. Web. 08 Mar. 2017. "Apple Watch at Work." Apple. N.p., n.d. Web. 08 Mar. 2017. Lev-Rom, Michal. "Apple Unveils New Perks to Attract Talent." Fortune. N.p., 2 Oct. 2016. Web. Campbell, Mikey. "Apple Gives Retail Employees T-shirt, Keepsake Credo for Holidays."AppleInsider. AppleInsider, 16 Dec. 2016. Web. 08 Mar. 2017.

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