Disaster recovery

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Jawaid Bhatti - Planning for Disaster Recovery

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Disaster recovery

  1. 1. DISASTER RECOVERYAhh ... I’ve lost my … ? Jawaid Bhatti Greater London Authority (Mayor of London) IT Operations Manager Jawaid.Bhatti@london.gov.uk
  2. 2. GREATER LONDON AUTHORITY (MAYOR OFLONDON)
  3. 3. Why we need DR? • Our Purpose ? • Private, Public, Voluntary sectors ... • Underpinned by technology. • Business as usual, • Moving forward, and • Competitive for the future. • Demands placed on us all?
  4. 4. Recovery principles Service Replication Cost Remote data replication Local Data Days Hours Minutes Last replication Two storage Recovery backup recovery objecti Traditional backup Days Hours Minutes Seconds Instant Recovery time objective
  5. 5. Things to Have in place?• Fine line - Time to recover vs Costs ...• Horses for courses?• Objective of Service Continuity• Stage 1: Initiation• Stage 2: Requirements and Strategy• Stage 3: Implementation• Stage 4: Operational Management
  6. 6. Thing to Have in place? • Fine line - Time to recover vs Costs ...• Link with Business Continuity Plan • Input from other processes•• Policy Setting courses? Horses for • Business Impact Analysis•• Objective of Service Continuity Recovery options Terms of reference and scope ••• Allocate Resources Stage 1: Initiation • Stage 2: Requirements and Strategy Continuity plans • Write • Stage 3: Implementation • Stand-by arrangements • Stage 4: Operational Management • Recovery options • Test the Plans • Procedures & Instructions • Awareness and training • Review • Testing • Change Management
  7. 7. What we have in place? • Was in 2008, lots of changes since then ... • Multi-option contract - cold start • High profile time • Mayoral & Assembly Election in 4 days • Election count and broadcast in 5 days • Thames water replacing Victorian water pipes
  8. 8. What happened?
  9. 9. What happened?
  10. 10. what did we do?• Recovered services at recovery site• Generator delivered to site and running• Electricity routed on Wed morning• Up and running on site on Wed afternoon• Kept recovery site running for 2 weeks• Ready for the election results on Friday
  11. 11. What did we learn? • Its all about four Services … o Telephones (int) and Websites (Ext) o Email o Documents • Data and more data … speed is critical • Virtualised 98% of servers • Data replication • Service replication • Cloud solutions for commodity services
  12. 12. VIRTUAL BRIEFCASE• Understand your services & their importance• Getting your message out• During recovery• After recovery
  13. 13. VIRTUAL BRIEFCASE • ‘Moment of Truth’ & Pipeline Services ... • Customer Journeys ... • Stakeholder & crisis mapping ... • ‘Nip it in the bud’ - catch IT early ... • Design for Resilience & Recovery ...• Understand your services & their importance• Getting your message out• During recovery• After recovery
  14. 14. VIRTUAL BRIEFCASE • Contact List & Communication Trees ... • 0800 number for staff ... • SMS service for all key staff ... • ‘Four Lines’ in all communication ... • There is an issue! • What we are doing about it?• Understand your services we’ll next speak to you? • When & their importance• • What we’ll do to prevent it happening again? Getting your message out• During recovery• After recovery
  15. 15. VIRTUAL BRIEFCASE• Understand your services &box importance • Black their• Getting your message out to taxi services, hotels ... • Access• During recovery • RSVP points • Rolling incident log• After recovery
  16. 16. VIRTUAL BRIEFCASE• Understand your services & their importance• Getting your message out• During recovery • Test ... test & test some more ...• After recovery • Build DR packs … • Partners to take the risk away from you (solid SLA) • Undertake a SOA
  17. 17. DISASTER RECOVERYAhh ... I’ve lost my ... ? Jawaid Bhatti Greater London Authority (Mayor of London) IT Operations Manager Jawaid.Bhatti@london.gov.uk

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