Measurement of Integrating
with ERP and ECS
Presenters: Hua-Ko Chiang
School: Japan Advanced Institute of Science and Technology

Outline
Introduction and literature review Page 3-7
Research methodology Page 8-22
Result Page 23-27
Conclusion Page 28
Q & A Page 29

What is the IS
• An Information System (IS) can be any organized combination of
people, hardware, software, communications networks, data
resources, and policies and procedures that stores, retrieves,
transforms, and disseminates information in an organization [1].
[1] J. O’Brien and G. Marakas, Introduction to Information Systems, 15th Edition. New York, 2010.
3

What is the ECS
• Enterprise collaboration systems involve using software tools to
support communication, coordination, and collaboration
networked teams and workgroups [1]. The researcher considers ECS
to be socio-technical systems that include hardware and software as
well as people, processes, and organizational [2].
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[1] J. O’Brien and G. Marakas, Introduction to Information Systems, 15th Edition. New York, 2010.
[2] P. Schubert and J. H. Glitsch, “Adding Structure to Enterprise Collaboration Systems: Identification of Use Cases and Collaboration Scenarios,” Procedia Computer Science, vol. 64, pp. 161–
169, Jan. 2015.

What is the ERP
• The ERP system stresses that it can enhance various benefits for the
organizations, such as share knowledge, share data, cut costs, and
improve business processes management [3], [4].
[3] J.-H. Park, H.-J. Suh, and H.-D. Yang, “Perceived absorptive capacity of individual users in performance of Enterprise Resource Planning (ERP) usage: The case for Korean firms,” Information
& Management, vol. 44, no. 3, pp. 300–312, Apr. 2007.
[4] D. A. Almajali, R. Masa’deh, and A. Tarhini, “Antecedents of ERP systems implementation success: a study on Jordanian healthcare sector,” Journal of Enterprise Information Management,
vol. 29, no. 4, pp. 549–565, Jan. 2016.
5

The current stage of ECS and ERP in research
and usage
• Enterprise Collaboration Systems: A growing number of enterprises
had implemented the ECS. The ECS literature report was fragment
and insufficient.
• Enterprise Resource Planning: Many enterprises had already
implemented Enterprise Resource Planning (ERP) systems. However,
most of the organizations are not functioning well after
implementation from the literature and critical statistics.
6

Management Support
• Literature Review
• One of the greatest reasons for an impediment to IT success is insufficient top
management support [5].
• The top management support affects the IS function in an enterprise [6].
• The higher degree of organizational support affects the performance of ERP [3]
• Top management support, directly and indirectly, influenced ERP usage, which
indicates the importance of top management support in the ERP implementation [7].
• Hypotheses
• H1: Management support is positively related to the performance of SuccMail usage.
• H2: Management support is positively related to the absorptive capacity.
• H3: Management support is positively related to the user satisfaction.
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[3] J.-H. Park, H.-J. Suh, and H.-D. Yang, “Perceived absorptive capacity of individual users in performance of Enterprise Resource Planning (ERP) usage: The case for Korean firms,” Information & Management, vol. 44, no. 3, pp. 300–312, Apr. 2007.
[5] C.-K. Hou, “Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan’s electronics industry,” International Journal of Information Management, vol. 32, no. 6, pp.
560–573, Dec. 2012.
[6] B. S. Ragu-Nathan, C. H. Apigian, T. S. Ragu-Nathan, and Q. Tu, “A path analytic study of the effect of top management support for information systems performance,” Omega, vol. 32, no. 6, pp. 459–471, Dec. 2004.
[7] G. Wang and J. Song, “The relation of perceived benefits and organizational supports to user satisfaction with building information model (BIM),” Computers in Human Behavior, vol. 68, pp. 493–500, Mar. 2017.

Absorptive capacity
• Literature Review
• Absorptive capacity is the ability of an enterprise to recognize, assimilate, transform,
and apply valuable external knowledge [8].
• It is considered imperative for business success. Modern information technologies
perform a critical role in the development and maintenance of a firm’s absorptive
capacity [9].
• The individual user’s absorptive capacity of ERP influences its performance [3].
• Hypotheses
• H4: Absorptive capacity is positively related to the performance of SuccMail usage.
• H5: Absorptive capacity is positively related to the user satisfaction.
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[3] J.-H. Park, H.-J. Suh, and H.-D. Yang, “Perceived absorptive capacity of individual users in performance of Enterprise Resource Planning (ERP) usage: The case for Korean firms,” Information & Management, vol. 44, no. 3, pp.
300–312, Apr. 2007.
[8] W. M. Cohen and D. A. Levinthal, “Absorptive Capacity: A New Perspective on Learning and Innovation,” Administrative Science Quarterly, vol. 35, no. 1, pp. 128–152, 1990.
[9] N. Roberts, P. S. Galluch, M. Dinger, and V. Grover, “Absorptive Capacity and Information Systems Research: Review, Synthesis, and Directions for Future Research,” MIS Quarterly, vol. 36, no. 2, pp. 625–648, 2012

Absorptive capacity
• Literature Review
• Previous studies revealed that user satisfaction has been widely used to measure the
IS success [10].
• Generally, user satisfaction is regarded as one of the most important measures of IS
[11].
• User satisfaction affects the performance of IS [12], [13].
• Hypotheses
• H6: User satisfaction is positively related to the performance of SuccMail usage.
9
[10] W. H. DeLone and E. R. McLean, “Information Systems Success Measurement,” ISY, vol. 2, no. 1, pp. 1–116, Aug. 2016.
[11] K. Rouibah, H. I. Hamdy, and M. Z. Al‐Enezi, “Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait,” Industrial Management & Data Systems, vol. 109, no. 3, pp. 338–356, Jan.
[12] F. Calisir and F. Calisir, “The relation of interface usability characteristics, perceived usefulness, and perceived ease of use to end-user satisfaction with enterprise resource planning (ERP) systems,” Computers in Human Behavior,
vol. 20, no. 4, pp. 505–515, Jul. 2004.
[13] C. Li, L.-Y. Sun, and Y. Dong, “Innovating via building absorptive capacity: Interactive effects of top management support of learning, employee learning orientation and decentralization structure,” Creativity and Innovation
Management, vol. 27, no. 4, pp. 431–443, 2018.

Research Background and Objective
• Research Background: Despite linking ERP to ECS is proved a
systematic approach. It still needs to be measured with the
performance of the implementation [14].
• Research Object: The objective of this research is to develop and
validate an instrument to measure the performance of linking ERP to
ECS.
10
[14] Y. Lin, Y. Nagai, T. Chiang, and H. Chiang, “Design and Develop Artifact for Integrating with ERP and ECS Based on Design Science,” in Proceedings of the 2020 The 3rd International
Conference on Information Science and System, Cambridge, United Kingdom, Mar. 2020, pp. 218–223.

Research Model
• H1: Management support is positively related to the
performance of SuccMail usage.
• H2: Management support is positively related to the
absorptive capacity.
• H3: Management support is positively related to the
user satisfaction.
• H4: Absorptive capacity is positively related to the
performance of SuccMail usage.
• H5: Absorptive capacity is positively related to the
user satisfaction.
• H6: User satisfaction is positively related to the
performance of SuccMail usage.
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Research Methodology
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• Data Collection:
• Data were collected from 200 users of 18 Taiwan small and medium
enterprises that implemented SuccMail at least 2 years and used the linking
ERP to SuccMail at least over 1 year.
• The survey questionnaire was directly sent to the 263 users via the SuccMail
system. After a month, we received 217 responses from 18 SME. The
recovery ratio of the questionnaire is 82.5%. There were 17 invalid
questionnaires. In the final, we used 200 questionnaires for the analysis.

Validity and Reliability Test
The Exploratory Factor Analysis
Items Cronbach’s Alpha Number of Items
Management Support 0.866 4
Absorptive Capacity 0.872 4
User Satisfaction 0.665 3
Performance of Succmail
Usage
0.856 5
KMO and Bartlett’s test
Items
Factor
Management
Support
Absorptive
Capacity
User Satisfaction
MS4 0.835
MS1 0.811
MS2 0.807
MS3 0.790
AC2 0.857
AC3 0.849
AC1 0.791
AC4 0.764
US3 0.785
US2 0.726
US1 0.689
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Reliability Test
Kaiser-Meyer-Olkin measure of
sampling adequacy
0.822
Bartlett's Test of Sphericity Approx. Chi-Square 1140.994
Df 55
Sig. 0.000

Result
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