Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Coaching For Results
A Skills Based Workshop By:A Skills Based Workshop By:
Donna Berry, CharlesDonna Berry, Charles
Caldw...
Coaching For Results
Coaching DefinedCoaching Defined
The process used byThe process used by
individuals toindividuals to
...
Coaching For Results
Module 2Module 2
CommunicationCommunication
Coaching For Results
Coaching For Results
ObjectivesObjectives
At the end of this module, participants willAt the end of this module, participa...
Coaching For Results
Listening ErrorsListening Errors
• InattentionInattention
• Early EvaluationEarly Evaluation
• Judgin...
Coaching For Results
Keys to Effective ListeningKeys to Effective Listening
• KEY ONE:KEY ONE:
ATTENTIONATTENTION
– Postur...
Coaching For Results
Keys to Effective ListeningKeys to Effective Listening
• Key Two:Key Two:
UnderstandingUnderstanding
...
Coaching For Results
Module 6Module 6
Enabling EmployeesEnabling Employees
to Successto Success
Coaching For Results
Coaching For Results
ObjectivesObjectives
At the end of this module, participants willAt the end of this module, participa...
Coaching For Results
Enabling Is….Enabling Is….Enabling Is….Enabling Is….
Coaching For Results
Elements for EnablingElements for Enabling
Enabling Is….Enabling Is….
• RemovingRemoving roadblocksro...
Coaching For Results
Module 8Module 8
FeedbackFeedback
Coaching For Results
Coaching For Results
ObjectivesObjectives
At the end of this module, participants willAt the end of this module, participa...
Coaching For Results
Giving Positive FeedbackGiving Positive Feedback
Key Point:Key Point: Recognition StrengthensRecognit...
Coaching For Results
Giving Corrective FeedbackGiving Corrective Feedback
Goal:Goal: Eliminate behavior, keep theEliminate...
Coaching For Results
Module 9Module 9
The CoachingThe Coaching
ModelModel
Coaching For Results
Coaching For Results
ObjectivesObjectives
At the end of this module, participants willAt the end of this module, participa...
Coaching For Results
The Coaching ModelThe Coaching Model
• Get the agreementGet the agreement
• Decide on a solutionDecid...
Coaching For Results
Module 10Module 10
Motivation andMotivation and
MoraleMorale
Coaching For Results
Coaching For Results
ObjectivesObjectives
At the end of this module, participants willAt the end of this module, participa...
Coaching For Results
Maslow’s Hierarchy ofMaslow’s Hierarchy of
NeedsNeeds
Self-Actualization
Esteem
Social Needs
Safety N...
Coaching For Results
Herzberg’s FactorsHerzberg’s Factors
• Hygiene FactorsHygiene Factors
– Comfort and SafetyComfort and...
Coaching For Results
McGregor’s X,YMcGregor’s X,Y
• X=lazy, avoid work and responsibilityX=lazy, avoid work and responsibi...
Coaching For Results
B.F. SkinnerB.F. Skinner
• Rewarded behaviorRewarded behavior
– Tends to be repeatedTends to be repea...
Coaching For Results
Improving MoraleImproving Morale
• Keep communicationKeep communication
open and freeopen and free
• ...
Coaching For Results
Module 11Module 11
Types ofTypes of
EmployeesEmployees
Coaching For Results
Coaching For Results
ObjectivesObjectives
Upon completion of this module,Upon completion of this module,
participants will...
Coaching For Results
Employee Growth StagesEmployee Growth Stages
NewNew
EmployeeEmployee
• VeryVery
enthusiasticenthusias...
Coaching For Results
Leadership StylesLeadership Styles
DirectorDirector
• SupervisesSupervises
closelyclosely
• TrainsTra...
Coaching For Results
Employee’s Needs forEmployee’s Needs for
LeadershipLeadership
TraineeNew Employee Skilled Worker High...
Upcoming SlideShare
Loading in …5
×

Coaching for Results GSO

169 views

Published on

  • Be the first to comment

  • Be the first to like this

Coaching for Results GSO

  1. 1. Coaching For Results A Skills Based Workshop By:A Skills Based Workshop By: Donna Berry, CharlesDonna Berry, Charles Caldwell, and Joe FehrmannCaldwell, and Joe Fehrmann Facilitated by:Facilitated by: Jason R. MurphyJason R. Murphy Manager, Employee andManager, Employee and Organizational DevelopmentOrganizational Development
  2. 2. Coaching For Results Coaching DefinedCoaching Defined The process used byThe process used by individuals toindividuals to empower employeesempower employees to put forth their bestto put forth their best efforts.efforts.
  3. 3. Coaching For Results Module 2Module 2 CommunicationCommunication
  4. 4. Coaching For Results
  5. 5. Coaching For Results ObjectivesObjectives At the end of this module, participants willAt the end of this module, participants will be able to:be able to: 1.1. Identify common listening errorsIdentify common listening errors 2.2. Ask open ended questionsAsk open ended questions 3.3. Demonstrate skill in the two keys toDemonstrate skill in the two keys to effective listeningeffective listening
  6. 6. Coaching For Results Listening ErrorsListening Errors • InattentionInattention • Early EvaluationEarly Evaluation • Judging ValuesJudging Values • Aggressive BehaviorAggressive Behavior • DebatingDebating
  7. 7. Coaching For Results Keys to Effective ListeningKeys to Effective Listening • KEY ONE:KEY ONE: ATTENTIONATTENTION – PosturePosture – Facial expressionsFacial expressions – EyesEyes – SoundsSounds
  8. 8. Coaching For Results Keys to Effective ListeningKeys to Effective Listening • Key Two:Key Two: UnderstandingUnderstanding – ParaphrasingParaphrasing – ReflectingReflecting – QuestionsQuestions – AcknowledgingAcknowledging EmotionEmotion
  9. 9. Coaching For Results Module 6Module 6 Enabling EmployeesEnabling Employees to Successto Success
  10. 10. Coaching For Results
  11. 11. Coaching For Results ObjectivesObjectives At the end of this module, participants willAt the end of this module, participants will be able to:be able to: 1.1. Explain the two factors necessary forExplain the two factors necessary for enablingenabling 2.2. Identify roadblocks to your employees’Identify roadblocks to your employees’ successsuccess 3.3. Describe resources needed to assist yourDescribe resources needed to assist your employeesemployees
  12. 12. Coaching For Results Enabling Is….Enabling Is….Enabling Is….Enabling Is….
  13. 13. Coaching For Results Elements for EnablingElements for Enabling Enabling Is….Enabling Is…. • RemovingRemoving roadblocksroadblocks that will preventthat will prevent success.success. • ProvidingProviding resourcesresources that will help ensurethat will help ensure success.success.
  14. 14. Coaching For Results Module 8Module 8 FeedbackFeedback
  15. 15. Coaching For Results
  16. 16. Coaching For Results ObjectivesObjectives At the end of this module, participants willAt the end of this module, participants will be able to:be able to: • Describe the importance of givingDescribe the importance of giving feedbackfeedback • Evaluate the feedback they gaveEvaluate the feedback they gave • Provide positive feedbackProvide positive feedback • Provide corrective feedbackProvide corrective feedback
  17. 17. Coaching For Results Giving Positive FeedbackGiving Positive Feedback Key Point:Key Point: Recognition StrengthensRecognition Strengthens PerformancePerformance BB== BBehaviorehavior EE==EEffectffect TT==TThank Youhank You
  18. 18. Coaching For Results Giving Corrective FeedbackGiving Corrective Feedback Goal:Goal: Eliminate behavior, keep theEliminate behavior, keep the employeeemployee BB==BBehaviorehavior EE==EEffectffect EE==EExpectationxpectation RR==RResultesult
  19. 19. Coaching For Results Module 9Module 9 The CoachingThe Coaching ModelModel
  20. 20. Coaching For Results
  21. 21. Coaching For Results ObjectivesObjectives At the end of this module, participants willAt the end of this module, participants will be able to:be able to: • Describe the four-step coaching modelDescribe the four-step coaching model • Apply the model in a role-playApply the model in a role-play • Develop a plan for using the modelDevelop a plan for using the model
  22. 22. Coaching For Results The Coaching ModelThe Coaching Model • Get the agreementGet the agreement • Decide on a solutionDecide on a solution • Follow upFollow up • Give recognition when the problem isGive recognition when the problem is solvedsolved
  23. 23. Coaching For Results Module 10Module 10 Motivation andMotivation and MoraleMorale
  24. 24. Coaching For Results
  25. 25. Coaching For Results ObjectivesObjectives At the end of this module, participants willAt the end of this module, participants will be able to:be able to: • Describe the basic, needs of employeesDescribe the basic, needs of employees • ListList fourfour ways to improveways to improve moralemorale • Identify several methods toIdentify several methods to recognizerecognize employee performanceemployee performance
  26. 26. Coaching For Results Maslow’s Hierarchy ofMaslow’s Hierarchy of NeedsNeeds Self-Actualization Esteem Social Needs Safety Needs Physiological Needs
  27. 27. Coaching For Results Herzberg’s FactorsHerzberg’s Factors • Hygiene FactorsHygiene Factors – Comfort and SafetyComfort and Safety • SatisfiersSatisfiers – Personal Growth and DevelopmentPersonal Growth and Development
  28. 28. Coaching For Results McGregor’s X,YMcGregor’s X,Y • X=lazy, avoid work and responsibilityX=lazy, avoid work and responsibility • Y=seek responsibility and involvementY=seek responsibility and involvement
  29. 29. Coaching For Results B.F. SkinnerB.F. Skinner • Rewarded behaviorRewarded behavior – Tends to be repeatedTends to be repeated • PunishmentPunishment – Discourages unacceptableDiscourages unacceptable • Neutral (ignoring behavior)Neutral (ignoring behavior) – Indicates the behavior doesn’t matterIndicates the behavior doesn’t matter
  30. 30. Coaching For Results Improving MoraleImproving Morale • Keep communicationKeep communication open and freeopen and free • Maintain a positiveMaintain a positive attitude yourselfattitude yourself • Listen and encourageListen and encourage feedbackfeedback • Help employeesHelp employees achieve their goalsachieve their goals
  31. 31. Coaching For Results Module 11Module 11 Types ofTypes of EmployeesEmployees
  32. 32. Coaching For Results
  33. 33. Coaching For Results ObjectivesObjectives Upon completion of this module,Upon completion of this module, participants will be able to:participants will be able to: – Recognized employee growth stageRecognized employee growth stage behaviorsbehaviors – AdjustAdjust leadershipleadership style to meet the needs ofstyle to meet the needs of the employees growth stagethe employees growth stage
  34. 34. Coaching For Results Employee Growth StagesEmployee Growth Stages NewNew EmployeeEmployee • VeryVery enthusiasticenthusiastic • In need ofIn need of training andtraining and orientationorientation SkilledSkilled WorkerWorker • VeryVery capablecapable • AttitudeAttitude variesvaries • Can be aCan be a problemproblem employeeemployee HighHigh PerformerPerformer • CompetentCompetent andand CommittedCommitted TraineeTrainee • BecomingBecoming skilledskilled • FrustratedFrustrated withwith inability toinability to be morebe more involvedinvolved
  35. 35. Coaching For Results Leadership StylesLeadership Styles DirectorDirector • SupervisesSupervises closelyclosely • TrainsTrains • One-WayOne-Way communiccommunic atorator SupporterSupporter • CoachesCoaches • EncouragesEncourages • Two-wayTwo-way communicatorcommunicator DelegatorDelegator • Hands-offHands-off mentormentor stylestyle • LetsLets workerworker alonealone • ListensListens CoachCoach • CoachesCoaches • TrainsTrains • MoreMore supportivesupportive • Two-wayTwo-way communicatorcommunicator
  36. 36. Coaching For Results Employee’s Needs forEmployee’s Needs for LeadershipLeadership TraineeNew Employee Skilled Worker High Performer Director Coach Supporter Delegator Leadership StyleLeadership Style Employee StageEmployee Stage

×