At Providence Healthcare, we provide
leadership within the healthcare system
by helping people access and receive
the care they need in the most effective
way possible. Our goal is to help people
return home whenever possible with
maximum potential and independence.
Through Providence Hospital, we help
people of all ages rehabilitate after they
have had strokes, orthopaedic surgery,
lower limb amputations or other complex
medical conditions. More than 5,000
people benefit from our innovative
approach to rehabilitation treatment,
resources, and support each year. We
also help people living with end stage
symptoms of a terminal illness by
providing state-of-the-art care in a
As an active community partner, we
offer clinics to promote healthy living,
recovery and well-being to people
in the Greater Toronto Area. Our
community programs include an Adult
Day Program for people with mild to
severe dementia, caregiver support
and the education resources of our
Scotiabank Learning Centre.
Our long-term care home, the Cardinal
Ambrozic Houses of Providence, is a
home for each of our 288 residents. With
a focus on quality of life, the Houses
ensure that we continue to provide the
highest standards of comfort, care and
safety for our residents.
With a Catholic legacy that dates back
to 1857 when the Sisters of St. Joseph
founded the original House of
Providence in downtown Toronto as
a refuge for the sick, poor, elderly and
homeless, we work hard to ensure
this tradition lives on at Providence
in our multi-cultural environment,
and reflects the key attributes that
have become our promise:
Every day at Providence,
we dedicate ourselves to
and transformative care to
the patients and families
who count on us to comfort
them in their journey.
Every positive outcome
begins with one positive
step, one reason for hope.
That hope starts here.
It starts with you.
Hope Starts Here
Case for Support 1
Providence Healthcare is embarking on an
essential fundraising drive that will enable
us to transform our Hospital and spearhead
an innovative model of care for the future.
The Hope Starts Here campaign seeks to raise $16 million to launch a major, yet cost-effective, remodel
of our existing Hospital. Combined with this physical transformation, we are advancing an entirely new
approach to how we will deliver on our 157-year legacy of compassionate care, for today and tomorrow.
When you support Hope Starts Here, you will empower Providence to lead the charge in addressing the current
healthcare crisis in Ontario, and support our promise to provide hope to everyone who enters our doors.
Transforming the Future of Care
We are facing an impending crisis. It is an inescapable
reality that our population is aging rapidly. As the proportion
of Canadians over 65 gets set to double within the next
20 years, the threat to our healthcare system is enormous.
Already we are experiencing its impact, as gridlock in the
system sees patients “parked” in Emergency Rooms or
taking up beds in acute care when they already should be
in a more appropriate setting, such as rehabilitation.
Providence Healthcare has long anticipated the impending
healthcare crisis in Ontario. And for several years now,
we have been actively working to develop a better, more
sustainable model of care to help us address these
challenges. Ours is an innovative model of patient flow and
care that seamlessly supports the patient’s journey from
hospital to home, with access to quality rehabilitation.
2 Providence Healthcare foundation
Providence Healthcare’s new model
of patient flow and care will transform
the physical spaces in our Hospital to
support our philosophy of “rehab,
everywhere, always, one patient at a
time.” This transformative approach will
greatly improve all patients’ outcomes,
and prepare them to return home
safely and sooner, all while creating
capacity within both Providence and
the healthcare system.
Revolutionizing the way Palliative Care
is provided in a hospital setting, our
new, home-like environment will
enable us to provide extraordinary
care for patients and families. Our
campaign will help to ensure that
people’s final days can be lived in an
environment that is home-like and
tranquil, allowing patients and their
families to affirm and celebrate a life
well lived – together.
Your support will help us invest in our
most precious asset – our people – by
developing a Knowledge Centre and
support staff education grants. This
investment will continue to spur the
great minds of our staff to be innovative
in how we tackle the healthcare
challenges of today and tomorrow to the
benefit of our patients and their families.
Our commitment to transforming the future of care is reflected
in the key priorities of the Hope Starts Here campaign.
Case for Support 3
4 Providence Healthcare foundation
Hope starts with knowing you can go home sooner.
It is one of the best things we can
do for our patients: helping them
reclaim their dignity, mobility and
independence. This is the commitment
that drives us every day at Providence
Healthcare. And it is what guides us
in our active endeavour to create a
new approach to care – one that brings
patients to us sooner, rehabilitates
them better, and sends them home
earlier, where they want to be.
Our new model, which we call
Transformation by Design, has
received praise from across the
province for its successful results
in returning patients to their lives
sooner and more cost-effectively.
Transformation by Design enables
Providence to proactively identify
patients ready for rehabilitation.
It provides Patient Flow Coordinators,
paid staff of Providence, embedded in
five of Toronto’s acute care hospitals,
the opportunity to identify patients who
can benefit from, and are ready for,
rehabilitation at Providence Healthcare.
Rehabilitating patients at Providence
not only alleviates the pressure
on our overburdened acute care
facilities, it also enables us to care
for patients at a significantly lower
cost – savings that contribute to the
financial sustainability of our overall
Providence Healthcare is physically
transforming the Hospital to support
our “rehabilitation everywhere,
always” philosophy, which will greatly
improve all patient outcomes, and
help the people in our care prepare
to return home safely and sooner.
With this vision in mind, we are
seeking to transform all six of our
hospital rehabilitation units to support
new processes and dramatically
improve patient flow and efficiency.
When a new patient arrives at
Providence, our work begins by
identifying the day they will be ready
to go home. We reassure them we are
partners in making that day a reality
– offering them real hope and working
with them to set achievable goals.
To that end, each of our remodelled
rehabilitation units is carefully
designed to provide the ideal
spaces, equipment, and environment
to help patients find the courage,
Case for Support 5
confidence and motivation they need
to recover after surgery or other
complex medical condition.
The rehab units have been designed
to maximize space, support recovery
and provide a comfortable home-
like setting where patients can
practice the skills needed to live as
independently as possible at home
– and reduce their likelihood of
having another incident that would
result in a trip to the Emergency Room.
The new rehabilitation units include
features such as:
• Private and semi-private patient
rooms to provide more privacy and
dignity for the people in our care.
• Care pods, consisting of 10-12
patients working with a tight-knit,
dedicated care team, that allow for
real relationships to form between
patients and the care team, and
create more cohesive care paths.
This approach is a radical shift in
• A Home Safety and Practice Room
to allow patients to safely perform
and practice daily functional
activities in a simulated, home-like
setting that includes a bathroom
and fully functioning kitchen.
• A Rehabilitation Gym equipped
with state-of-the-art equipment, to
help regain strength and mobility.
• An Activity Room where patients
practice home and community
living activities, such as shopping
for groceries, or ironing clothes.
• A Living Room that provides
recreational space for patients
• Ample space for patient
assessment and consultation,
including an Interprofessional
Interprofessional Pods, and a
welcoming Reception Area.
With Transformation by Design and a
more timely transfer to Providence
for rehabilitation, our patients are able
to return home sooner, with ongoing
follow-up and support after their
discharge. Providence’s Transformation
by Design innovations are saving the
healthcare system money, opening
up urgently needed beds and getting
people safely back to their lives, with
hope for a brighter future ahead.
“We dream about the best things
we can do for our patients at
Providence.We know it is to give
them back freedom,independence,
and dignity.We have spent the
past six years developing and
implementing a strategy of
sweeping changes that will bring
patients to Providence sooner,
rehabilitate them better,and
send them home earlier.
Transformation By Design helps
us to give people their lives back.”
president and ceo
Winnie Wong is still a work in progress.
The retired program analyst was diagnosed with
an extremely rare condition in which her cholesterol
medication attacked her immune system. It left her
without the strength to walk from the kitchen to the
living room and since she couldn’t raise her arm,
feeding and washing herself were difficult,
explained the married mother of one daughter.
After some time at an acute care hospital, she was
transferred to Providence in April 2013 where she
stayed for six months of rehabilitation.
“I felt cared about. I’m grateful to everyone,” she
said, referring to her nurse Lisa as her cheerleader.
“She used to give me a bear hug to lift me off the
bed onto a chair.”
Winnie’s goal is to put on a pretty dress and high
heels and walk her daughter Linda down the aisle
at her October 2014 wedding.
And Providence is helping Winnie meet her goal.
“From not being able to do anything but lie on the
bed like a dead fish, I can walk with my walker or
cane to go shopping and am able to climb up stairs.”
Winnie is so thrilled her strength has improved
enough that that she can go out for dinner.
In the beginning, I was so frustrated and worried,”
Winnie said, adding that her faith motivated her.
“Trying at first was painful. At night, I’d pray to
Buddha and ask for a good day tomorrow. ‘Let me
stand up and I will put my faith in you,’ I’d say.”
Along with her faith, Providence provided Winnie
the hope and confidence that she can walk her
daughter Linda down the aisle.
The Hope to
Winnie Wong and
Her Daughter Linda
6 Providence Healthcare foundation
“Congratulations to Providence
Healthcare on all the successful
outcomes you have achieved for
patients through the Transformation
by Design Demonstration Project.
Your efforts to bridge gaps in the
system,to build new partnerships,and
to engage patients and the community
are helping to create a more efficient
and effective healthcare system across
the Greater Toronto Area.”
toronto central lhin
(Artist’s renderings only)
• Home Safety and Practice Room
• Rehabilitation Gym
Case for Support 7
The research is clear: palliative care
should be about more than simply
end-of-life care. It should be a time
for affirmation, for reflection, for
celebration of life. We believe that a
person’s final days should be lived
out in an environment that lets the
patient and family focus not on
sadness and sorrow, but on a life
Providence Healthcare is dedicated
to providing compassionate care, but
must currently do so in a traditional,
institutional hospital setting.
To address these limitations, our plan
is to transform the physical space
for palliative care, creating a new
environment that will allow our
professional teams to provide the
best possible care in a soothing,
The plan includes the remodel of two
vacant floors within an existing
Hospital wing. This new design will
place emphasis on providing support
services for patients but with a
significant emphasis on loved ones
A Comfortable and
Providence Healthcare’s transformed
Palliative Care spaces will enhance
the services that we can provide to all
patients who require intense symptom
and pain management and have an
end-of-life prognosis of 2-3 months.
The new spaces will include features
designed to foster an environment
that is comfortable and uplifting –
one that allows patients and their
families to fully enjoy and cherish
their remaining time together. The
Palliative Care spaces feature:
• A dedicated entrance away from
the general Hospital population,
allowing for privacy and dignity.
• Most support services for
families located on the first floor,
with easy access to a peaceful,
tranquil outdoor space.
• Home-like and comfortable
patient rooms that allow patients
to feel at ease in their surroundings.
• Kitchenette for preparing snacks,
and storing and reheating food from
home, making it easier for families
to stay and care for their loved ones.
• Shower, bath facilities, and a
whirlpool bath designed with the
patient’s comfort in mind. Showers
and personal care spaces will also
be available for family members
wishing to stay overnight with their
Hope starts with the opportunity to celebrate life.
8 Providence Healthcare foundation
• Common rooms for group and
individual socialization, family and
pet visiting, entertainment and
• Special attention to emulate
natural day lighting, to create an
environment conducive to positive
• Internet access at each patient
bedside, along with ample display
surfaces for personal photos and
meaningful memories to help
patients stay connected.
• A quiet space to support multicultural
and multi-faith spiritual needs.
• A Business Centre to enable
families to stay connected to work
and patients to communicate with
distant family and friends.
• A Children’s Play Area to allow
kids to be kids during the end-of-
The new, contemporary model for
palliative care at Providence will also
enable patients to return home should
they wish and are able to do so
during their final days. They do so
with ongoing support from our team.
The process assures patients can be
seamlessly and promptly re-admitted
if being at home becomes too difficult.
The hope for a positive end-of-life
journey is an essential aspect of
living our Values at Providence.
We are committed to upholding our
solemn responsibility to provide the
best possible care until a patient’s
final moment arrives. Palliative Care
(Artist’s rendering only)
Case for Support 9
(Artist’s renderings only)
• Palliative Care Private Entrance
• Palliative Care Living Room
10 Providence Healthcare foundation
Together on Life’s Journey
Brian and Doris Farrell
“I was blessed.” That is how Brian Farrell described
his life with his late wife, Doris. “Our married life was
complete … you don’t want to use the word perfect
too often but it was. She was an amazing woman.”
The retired Ontario Hydro supervisor, with three
children and two grandchildren, said they supported
each other throughout their 53 years of marriage
and did everything together as a team.
Doris started volunteering at Providence in 1977.
The next year, a six-week palliative care course was
offered to volunteers. As the course was offered at
night, Doris was apprehensive about parking in the
dark parking lot, so she asked Brian to join her while
she took the course. A few days after graduation,
Doris and Brian saw their first patient, offering
comfort and support to those going through the
Although Doris never worked outside the home,
her volunteer hours at Providence totaled almost
19,000 hours, mostly in Palliative Care, which is
equal to working full time for 15 years, Brian says.
They worked together until Brian retired from
Ontario Hydro in 1991 and felt he needed to stretch
himself – his new challenge was helping out at
St. Vincent de Paul and other church work.
He has since returned “home” to Providence.
One of his fondest memories of Doris was her
compassion for others. “She knew how difficult it
was for patients and families being at Providence
during the holidays, so she brought in food, her
good china and made sure those families had a nice
Christmas before we went home to have ours.”
Brian understands the end-of-life process and
that above all, there must be dignity, a belief he
expressed during a family meeting with hospital
staff when Doris was first admitted into Palliative
Care. Respecting his knowledge and training,
nurses told him if he needed anything to call them.
Brian could not have predicted that his and Doris’
palliative care journey would come full circle.
But knowing her end-of-life care would be at
Providence, Brian knew Doris was in good hands.
Case for Support 11
Hope starts with the knowledge
and imagination of our people.
They are the bright minds, the caring
hands and the compassionate hearts
that make all the difference for our
patients. When you lend your financial
support to Providence Healthcare,
you will help us invest in one of our
most valuable assets: our people.
Building a dedicated Knowledge
Centre at Providence is essential to
the future of patient care in our region.
Our experience caring for people
with greater acuity has positioned
Providence Healthcare as a leader
in rehabilitation, long-term care and
palliative care. A significant
investment in our people is vital to
ensuring that they can continue to
advance the way they learn and transfer
knowledge now and into the future.
With the increasing need for complex
care and treatment, the demand for
advanced learning among our staff
has grown exponentially. What’s
more, there is a wide variety of
practice requirements for Regulated
Health Professionals that our clinical
staff are mandated to obtain.
Our nurses need access to the
proper tools and technology,
away from their busy units in an
environment conducive to hands-on
training as well as e-learning. There
is a critical need for a central location
where staff can meet and debrief,
with access to computers, simulation
labs, and, medical mannequins to
support learning objectives, and
Our 14,645-square-foot Knowledge
Centre, which will be located in a
high profile space within our Hospital,
will offer support for our 1,200 staff,
350 volunteers, and 200 students and
medical residents. The Knowledge
Centre will be available 24 hours a
day. Clinical labs will offer training on
the use of IV, CPR, and other essential
procedures and industry best practices.
This is a critical investment in the
healthcare leaders of tomorrow who
will dream and innovate. The result
will be an ability to instill hope for all
patients and their families long into
12 Providence Healthcare foundation
Being the best nurse that he can be is what
motivates Leo Audette. He wants to grow and
evolve as a nurse. Now as Professional Practice
Leader, Leo is instilling his passion for learning
in fellow nurses and students because he knows
this will make a difference in patient care.
“I help staff see where the opportunities for learning
are, and then mentor and coach them,” Leo said.
A 17-year nursing veteran, Leo has benefited from
mentors and professional development
opportunities throughout his career. “I’ve grown
and developed into who I am now because of
the support from my employers,” Leo said.
“Providing ongoing learning and development
opportunities for current and future staff ensures
that we continue to provide excellent care that
benefits patients. There is no better investment.”
Investing in our future by supporting Providence
staff is what drives the Knowledge Centre
development. “We want to keep our staff and
continue to recruit the best,” he adds. “The
Knowledge Centre shows staff how important
they are... they will give back in return with
dedication to Providence and our patients.”
Just as important as the modern, up-to-date library
is space, where staff can learn together as a group
or prepare presentations. “There will even be
simulation labs to allow staff to learn in a hands-on
environment and a video system so people can
view their performances and see how to improve
Leo says that as healthcare changes, “our focus
has to change accordingly. We have to adapt to
ever-changing needs of the population by having
our staff prepared with advanced skills.”
Leo knows that the Knowledge Centre will help
staff maximize their potential and, as the future
of healthcare evolves, it will ensure
all health professionals are equipped
to provide quality, evidence-based,
best-practice patient care.
Leo Audette, Professional
Practice Leader, Nursing
Case for Support 13
Inspiring hope also includes the
ability for us to provide our people
with financial aid to support their
continuing education and growth.
However, requests for education
support have tripled over the past
six years. They are now five times
more than what we are able
Your support will enable us to
provide Education Grants that will
ensure that $100,000 per year is
available to our staff to fund their
ongoing education and development.
The ultimate goal is to improve their
skills and ability to care for current
and future patients, keeping them
on the cutting edge of care delivery.
Our staff, when all is said and done,
is our most precious resource.
14 Providence Healthcare Foundation
Learning to Let Grow
Shari Russell Opara and Shashi Parashar
From the moment Shari Russell
Opara walked through the doors for
her interview in 2012, she knew she
had to work at Providence. “There
was so much respect for the
organization’s legacy,” said Shari,
Providence’s Safety and Environment
Advisor. Also appealing were
Providence’s Values, especially
compassionate service and social
Had Shari met Pharmacy Assistant
Shashi Parashar on that first day,
she also would have learned that
Providence is a great place to work,
because of the education grants
available for staff seeking to upgrade
skills and knowledge in order to
better care for patients.
Shashi has been with Providence for
29 years and, even though she’s in
the twilight of her career, she still
loves to learn and mentor students
and colleagues. In fact, Shashi
recently received a grant to complete
a program to become a regulated
pharmacy technician. She can now
check prescriptions, allowing
pharmacists more focused time with
patients to discuss medication
management and drug therapy issues.
Staying on top of the latest trends in
workplace safety was important to
Shari, who received a grant from
Providence to take a course on
effective ways to deliver adult
education. “My focus is staff safety
– looking at building a culture of
employee safety using adult education
principles. This knowledge ultimately
provides better care for Providence
Both Shari and Shashi are excited
about plans for the new Knowledge
Centre. Providing a dedicated space
that houses additional resources
and the most current data shows
two things – that Providence is
dedicated to staff development
and truly cares about staff and the
quality of patient care.
Clockwise fromTop Left:
(Artist’s renderings only)
•The Knowledge Centre Entrance
•The Simulation Lab
• Collaboration Pods
•The Resource Centre
At Left:Shashi Parashar
Case for Support 15
Healthcare spending in Toronto
has increased by an average
6.1% over the past eight years.
And the realities of the current
economic environment in
Ontario means that dollars
continually need to be
stretched even further.
More than ever, we need your support.
Hope Starts Here, in all that we do at
Providence. And it starts with your support.
Hope starts by healing patients, mind, body
and spirit through personalized rehabilitation
that helps them return home to a productive
and meaningful life.
Hope starts with peace and tranquility, provided
in spaces designed to celebrate a patient’s final
days of life with loved ones by their side.
Hope starts with ongoing innovation and
knowledge, empowering staff to provide hope
to those in their care well into the future.
16 Providence Healthcare Foundation
Hope Starts Here
Jennifer Stewart, CFRE
President and CEO
Providence Healthcare Foundation
Hope Starts Here Campaign
Sun Life Financial Canada
Bob and Andrea Chisholm
Bob is retired President CEO
of Domestic Banking
Wayne and Isabel Fox
Wayne is Chair,Board of Directors
TSX Group Inc.
Chris and Pam Hodgson
Chris is Group Head,GlobalWealth Insurance
President and CEO
Helen and Frank Morneau
Frank is Honorary Chair and Founder
“Providence Healthcare is so important to our
community. It is wonderful to know it is a place
of hope and healing. Every day, Providence
is making our community stronger, healthier
and improving the quality of life for people.
Hope really does start at Providence.”
Chair, Hope Starts Here Campaign
Providence Healthcare will
extend our community of
expert care beyond our walls.
We will give the people we
care for the knowledge and
confidence to stay healthy
and safe at home, for as long
a Catholic healthcare
organization, is inspired by
the legacy of the Sisters of
St. Joseph of Toronto to be
a welcoming community of
compassion, hope and healing.
We provide rehabilitation,
palliative care, long-term care
and community programs.
Sanctity of Life
Every life is a sacred gift that
has meaning and value.
Everyone has intrinsic value
and is worthy of respect.
The needs of every person
are attended to with
People of diverse backgrounds
gather together with a shared
purpose and support each
other in hope and celebration.
Each person is treated in a
fair and equitable manner,
according to one’s needs.
Accountability is demonstrated
by the prudent use of the
resources given to us in trust.
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