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Good ideas for busy managers
Season 1, Episode 007
Introduction
■Who am I
■What is this audiocast about
■What can you expect
■What would I like you to do
Agenda for today
■MS Excel tip
■Framework for diagnosing issues with the
team
■Announcements
Excel Tip
■How to Use Structured Formula
References in Excel Tables
■Youtube Video by Danny Rocks
■https://www.youtube.com...
Quick Video from Dave Creshaw
Five steps to correcting mistakes
http://davecrenshaw.com/correcting-
employee-mistakes/
Five steps to correcting mistakes
1.Have recurring meetings
2.Build trust
a.Be a coach / mentor
3.Ignore 1 time incidents
...
We start with shared values and beliefs
Everyone want to be a success
“To his dog, every man is Napoleon. Hence
the popularity of dogs.”
My values
■ Success is 10% knowledge and 90% attitude and self discipline
■ Take action, on balance a mistake is better th...
Levels of freedom
Wait to be told
Ask what to do
Recommend, then act
Act; report immediately
Act; routine reporting
5 Reasons for non performance
50% They didn’t know WHAT to do
– Communication
25% They didn’t know HOW to do it
– Training...
Meeting rhythm
■ Daily Huddle 9:00 every day
● Good news
● Key numbers
● Stuck
● Quick Questions
■ Weekly Sales Meeting
● ...
Closing thoughts
■What to do next
Visit www.jasonclause.com
Sign up for email
Rate show on iTunes
■Next time
Team meeting ...
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5 Root causes of employee under-performance

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It can be frustrating as a manager when we’re not getting the results that we expect from an employee. Assuming the team member wants to be successful and is giving us his best effort how can we help him get unstuck?

In this episode we're going to talk about a framework that I learned from a really smart manager, Rick Scherle, for diagnosing the reasons why an employee might be struggling. Spoiler alert, it's probably the manager.

Published in: Business
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5 Root causes of employee under-performance

  1. 1. Good ideas for busy managers Season 1, Episode 007
  2. 2. Introduction ■Who am I ■What is this audiocast about ■What can you expect ■What would I like you to do
  3. 3. Agenda for today ■MS Excel tip ■Framework for diagnosing issues with the team ■Announcements
  4. 4. Excel Tip ■How to Use Structured Formula References in Excel Tables ■Youtube Video by Danny Rocks ■https://www.youtube.com/user/DannyRoc ksExcels
  5. 5. Quick Video from Dave Creshaw Five steps to correcting mistakes http://davecrenshaw.com/correcting- employee-mistakes/
  6. 6. Five steps to correcting mistakes 1.Have recurring meetings 2.Build trust a.Be a coach / mentor 3.Ignore 1 time incidents a.Incidents tend to solve themselves b.Patterns need attention 4.Use “what” questions 5.Follow up
  7. 7. We start with shared values and beliefs
  8. 8. Everyone want to be a success “To his dog, every man is Napoleon. Hence the popularity of dogs.”
  9. 9. My values ■ Success is 10% knowledge and 90% attitude and self discipline ■ Take action, on balance a mistake is better than waiting to be told what to do ■ Give everyone the benefit of the doubt and always assume positive intent ■ Be easy to do business with ■ Smile, it’s infectious ■ Be curious and take calculated risks
  10. 10. Levels of freedom Wait to be told Ask what to do Recommend, then act Act; report immediately Act; routine reporting
  11. 11. 5 Reasons for non performance 50% They didn’t know WHAT to do – Communication 25% They didn’t know HOW to do it – Training 13% They were PREVENTED – Remove obstacles 7% They CAN’T do it – Right person in the right job 5% They DON’T WANT to do it – Incentive system
  12. 12. Meeting rhythm ■ Daily Huddle 9:00 every day ● Good news ● Key numbers ● Stuck ● Quick Questions ■ Weekly Sales Meeting ● The week that was | adjustments? ● The week ahead | tactics ■ Monthly 1 on 1 ● All about you ■ Monthly Team Meeting ● Goals vs results
  13. 13. Closing thoughts ■What to do next Visit www.jasonclause.com Sign up for email Rate show on iTunes ■Next time Team meeting rhythm

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