How to evaluate the usefulness of digital libraries

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How to evaluate the usefulness of digital libraries

  1. 1. Jasmin Hügi, Rahel Birri Blezon, René Schneider Haute Ecole de Gestion – Genève 7, route de Drize, CH-1227 Carouge, Switzerland {jasmin.hugi, rahel.birri-blezon, rene.schneider}@hesge.chHow to evaluate theusefulness of digitallibraries and archives?
  2. 2. Table of contents Context Usefulness & Evaluation Methods Methodology & Case studies Future Development
  3. 3. Research ProjectsHaute école de gestion de Genève (Geneva School of Business Administration) ACCEPT  Swiss initiative – Creation of Swiss digital libraries  User-oriented evaluation of usability and usefulness of sub projects
  4. 4. Research Projects PECI  Methods to evaluate the usefulness of digital libraries and archives  online content and services Creation of an evaluation platform for usefulness aspects  Independent evaluation for online content and services
  5. 5. Context Increased interest in usefulness aspect for digital libraries «Build it and they will come» Approach
  6. 6. Usefulness Source: Morville, Peter, and Jeffery Callender. Search Patterns. Sebastopol, CA : OReilly, 2010.
  7. 7. Interaction Triptych FrameworkAnalysing and evaluating usefulness and usability in electronic information services, Tsakonas & Papatheodorou, Journal ofInformation Science, 2006;32
  8. 8. Usefulness Attributes Relevance Format Reliability Level Coverage
  9. 9. Usefulness Evaluation Methods Expert-oriented methods  Define standards User-oriented methods  Comparison of digital libraries  Define own standards  Questionnaires
  10. 10. Methodology Interviews Online questionnaire Logfiles analysis
  11. 11. Online Questionnaire Factual questions Usage (real vs. hypothetical) Attitude Satisfaction Needs User evaluation
  12. 12. User evaluation questions
  13. 13. User Evaluation
  14. 14. Case Studies Professional portal of the historical sciences in Switzerland  Mission: facilitate exchange  Harvesting databases of third parties  Own content provided (news, events)
  15. 15. Results – Portal historical sciences Recommendation: Put more information, make no selection for the users
  16. 16. Case studies Sound archives in Switzerland  Digitizing material because of preservation issues  Copyright law obstacles  Listening spots
  17. 17. Results – Sound Archives Marketing issues Recommendation:  Promote institution  Promote services  Better readability
  18. 18. Future Development Standardization of questionnaire on meso level Creation of an online platform Further testing with new partners
  19. 19. Questions?

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