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Dartmouth-Hitchcock Selects Arrendale for Centralized ...


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Dartmouth-Hitchcock Selects Arrendale for Centralized ...

  1. 1. Dartmouth-Hitchcock Medical Center Selects Arrendale Associates, Inc. For Dictation and Transcription Management March 19, 2007 Cornelius, NC Dartmouth-Hitchcock Medical Center (DHMC) has selected the TA platform from Arrendale Associates, Inc. (AAI) for centralized dictation, transcription management and systems integration. Dartmouth-Hitchcock, a nationally ranked academic medical center, includes 396-bed Mary Hitchcock Memorial Hospital located in Lebanon, NH and the Dartmouth-Hitchcock Clinic, a network of more than 900 primary and specialty care physicians, serving New Hampshire and Vermont. The TA platform was chosen by DHMC to replace aging, disparate dictation systems and to improve management of the transcription process by in-house staff and outsourced transcription service providers. Arrendale’s Dictate dictation systems will be located throughout the health system enabling centralized voice management via a single Internet portal and enterprise-wide job allocation. Arrendale engineers are integrating Dictate with DHMC’s proprietary Clinical Information System (CIS), which serves as an EMR and data repository. Unique DHMC workflow begins when a physician initiates a dictate session from CIS and the adjacent telephone rings. Upon answering, the session launches with job identifiers pre-entered. CIS sends user ID, job type and status details to maximize physician efficiency. Additionally, Arrendale’s specialized dictation device programming for hand-held microphones, digital voice recorders and hands-free units will accommodate pathologists and other physicians with particular needs. “Our assessment found that Arrendale’s engineering capabilities stood out as the best match for Dartmouth’s special requirements with centralized dictation management and system flexibility,” notes Edward Turpin, Director of Clinical Operations and Ancillary Systems at DHMC. Using Arrendale’s workflow, DHMC will control medical transcription outsourcing among multiple transcription service providers. Departmental supervisors, including health information services, radiology, pathology and outpatient services, will manage allocation of physician voice files to in-house staff or to outsourced transcription providers. Job allocation will be controlled and monitored by the TA job dashboard for over thirty million annual lines of medical transcription. Timesaving metrics for DHMC managers include status tracking for outsourced jobs and TA statistical reporting for turnaround achievement, dictation activity and work type analysis. Francoise Righini, RHIA, Director of Records Management for DHMC’s Health Information Services explains, “Our cross- institutional, multi-disciplinary team involved in the dictation platform project search and review is very excited to work with Arrendale. With this technology we will be able to: 1) consolidate our present dictation processes into one system-wide dictation platform, allowing us to standardize dictation and transcription throughout the enterprise, 2) enhance automation, and 3) create the infrastructure for greater use of voice modeling technology in the future.”
  2. 2. DHMC’s multifaceted organization requires complex systems integration to deliver transcripts across the variety of platforms and products used by physicians. Completed documents will be uploaded from TA to multiple EMR systems, including CIS, Touchworks by Allscripts and Logician. Additional interfaces will deliver documents to Siemens Novius Radiology, IDX Radiology Information Systems and Cerner Millennium PathNet. David Campbell, Arrendale Engineering Director, comments, “TA was created for complex topologies such as DHMC where the distance between centers and disparate HIS, scheduling, PACS/RIS and voice capture systems will all be accommodated by our design technology.” Recent awards achieved by Dartmouth-Hitchcock include selection as one of the nation’s Top 50 Cancer Hospitals, one of the nation’s Most Wired Medical Centers, one of the nation’s Top 40 Medical Schools and one of New Hampshire’s Best Companies to Work For. Dartmouth-Hitchcock has received national attention for its early implementation of a secure web-based communication portal linking 190,000 patients and 340,000 care providers and support staff for activities including e-visits, viewing account balances and ordering medical records. Arrendale supplies comprehensive medical transcription solutions. Since 1989 Arrendale has developed and engineered healthcare software systems for dictation, transcription, workflow, electronic signature and document management. Arrendale began A Network Transcription in 2001 to provide integrated medical transcription outsourcing. Hospitals, clinics and A Network Transcription Affiliates benefit from AAI’s TA® platform by reducing costs and improving healthcare with secure web access to transcribed patient documents. AAI customizes its products to meet the unique needs of each client with the programming and interfacing proficiency required by today’s healthcare community. More information is available at or by calling (800) 344-1323. View and Print as PDF of This Page