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Adaptive Case Management @ Rubix ID 06-04-2016

Adaptive Case Management - mastering the unpredicatable

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Adaptive Case Management @ Rubix ID 06-04-2016

  1. 1. Adaptive Case Management Mastering the unpredictable www.rubix.nl
  2. 2. Adaptive Case Management 15-9-2016
  3. 3. Who? Jan van Zoggel http://rubix.nl/jan-van-zoggel @jvzoggel 15-9-2016
  4. 4. Business Process Management • Focus on optimizing the process • Process must be predicatable • based on mass production principles: the up front investment that you make in perfecting the process, is paid back in a increase in efficiency over many instances of the process 15-9-2016
  5. 5. Business Process Management • Pre-defined workflow is great, but you need to apply it where appropriate • Sherlock Holmes did not use a predefined 20-action, 10 angles BPMN compliant workflow to solve his case 15-9-2016 RIGID BPM
  6. 6. Rigid BPM vs Adaptive BPM Action Action Action data activity activity activity activity 15-9-2016
  7. 7. Elements of Adaptive Case Management Case Data Content ActivitesRules Actors • Data • Content • Activities • Processes & Tasks • Rules • Actors (Stakeholders) 15-9-2016
  8. 8. Rigid BPM vs Adaptive BPM BPM • Pre-defined PCM • Production Case Management is for situations where the number of workers is high, and yet the course of action on a given case is not highly predictable ACM • Adaptive Case Management can be used for one-off situations for which the process can not be predicted in advance and is useful when the process is unpredictable. Goal: no upfront analyses -> citizen developer 15-9-2016
  9. 9. Adaptive Case Management Why choose Adaptive Case Management ? • Knowledge Workers • Suggesting instead of Mandating • No more rigid process boundaries • Complements BPMN • Discovery of process paths 15-9-2016
  10. 10. Case Interface 15-9-2016 • User Experience (UX) • Default & APIs
  11. 11. Case Management Model & Notation 1.0 • Object Management Group (omg.org) • standard for Case Modeling (CMMN) • Version 1.0 published May 2014 • Vendors like IBM, Oracle, SAP, Kofax, Cordys & Tibco have contributed 15-9-2016
  12. 12. Adaptive Case Management (demo) 15-9-2016 Phase Prepare Phase MainInitiate Prepare B (1-n) Start Prepare A1 (0-1) Prepare A2 (1) Main A (1) Prepare D (1)

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Adaptive Case Management - mastering the unpredicatable

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