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WEARING WHITE COAT OR CASUAL DRESS IN THE CONSULTATION – DOES IT MATTER? Katarina Glas, MD, Janko Kersnik, MD, PhD
Aims <ul><li>To assess the impact of white coat or casual dress on the communication processes and on the patient satisfac...
Methods <ul><li>The doctor wore white coat or casual dress on the alternative days. </li></ul><ul><li>300 consecutive pati...
Results  1/3 <ul><li>We got 281 (93%) responses. </li></ul><ul><li>Mean age was 48 years. </li></ul><ul><li>There were 37%...
Results  2/3 <ul><li>They said that would be easier to communicate with the doctor (p=0,007). </li></ul><ul><li>They were ...
Results  3/3 <ul><li>Mean level of patient satisfaction was 83,1 points on the scale from 0 to 100 points. </li></ul><ul><...
Conclusions <ul><li>We could not demonstrate any great impact of casual dress on the patient satisfaction levels. </li></u...
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Patient satisfaction and use of whtie coat

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Patient satisfaction and use of whtie coat

  1. 1. WEARING WHITE COAT OR CASUAL DRESS IN THE CONSULTATION – DOES IT MATTER? Katarina Glas, MD, Janko Kersnik, MD, PhD
  2. 2. Aims <ul><li>To assess the impact of white coat or casual dress on the communication processes and on the patient satisfaction. </li></ul>
  3. 3. Methods <ul><li>The doctor wore white coat or casual dress on the alternative days. </li></ul><ul><li>300 consecutive patients visiting single handed family practice answered questions regarding communication. </li></ul><ul><li>EUROPEP instrument was used to evaluate the patient satisfaction. </li></ul>
  4. 4. Results 1/3 <ul><li>We got 281 (93%) responses. </li></ul><ul><li>Mean age was 48 years. </li></ul><ul><li>There were 37% women in the sample. </li></ul><ul><li>Patient who had a contact with the doctor in casual dress stated that wearing casual dress would made patients more relaxed during the consultation (p<0,001). </li></ul>
  5. 5. Results 2/3 <ul><li>They said that would be easier to communicate with the doctor (p=0,007). </li></ul><ul><li>They were also more negative in the statement that wearing a white coat is the only acceptable way of doctoring (p=0,02). </li></ul><ul><li>On the other hand they shared the notion about white coat as a sign of professional integrity. </li></ul>
  6. 6. Results 3/3 <ul><li>Mean level of patient satisfaction was 83,1 points on the scale from 0 to 100 points. </li></ul><ul><li>Any significant difference in patient satisfaction between the groups. </li></ul><ul><li>Patients who declared, that they assumed the communication with the doctor wearing a casual dress, reported higher levels of satisfaction (87,2 vs. 82,3 points; p = 0,009). </li></ul>
  7. 7. Conclusions <ul><li>We could not demonstrate any great impact of casual dress on the patient satisfaction levels. </li></ul><ul><li>However, even in the environment, where the patients are used to communicate with doctors in white coats, we found notions, that casual dress might improve doctor patient communication. </li></ul>
  8. 8. Thank you for your attention!

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