Is there a gap between what researchers want and what information professionals provide? In this presentation, we tried to show that people's expectations have changed. We illustrated this with a sketch in a music shop and we acted out a library scenario where a researcher is baffled by what is provided by the library. The researcher wants everything in an integrated way, and not to have to think about cataloguing systems, confusing terminology and barriers to access.
View the presentation on You Tube: http://www.youtube.com/watch?v=ovmmPNcFteA