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Jan groenefeld io_t meetup talk - oct 20th - multi-experience interaction design strategies

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Jan groenefeld io_t meetup talk - oct 20th - multi-experience interaction design strategies

  1. 1. Jan Groenefeld • IoT Meetup Remote Session • October 20th, 2020 Multimodal, Collaborative & Autonomous Multi-experience strategies as the key to self- determined interaction with intelligent machines Photo by Andy Kelly on Unsplash
  2. 2. THE SAD ROBOT AND THE BRAVE GIRL. FULL VIDEO: https://youtu.be/puDF57e_t_c
  3. 3. 75BILLION interconnected devices until 2025 TECHNOLOGY, EVERYWHERE! 60BILLION € market volume forecast until 2024 Photo by mahdis mousavi on Unsplash
  4. 4. STATE OF THE ART “NICE TOUCH SCREEN” https://www.esa-automation.com/de/5-future-human-machine-interfaces-hmi-trends-2/
  5. 5. NEXT LEVEL “NATURAL COMMUNICATION” https://www.daimler.com/innovation/production/factory-56.html https://www.all-electronics.de/elektronik-fertigung/5-tipps-fuer-die-auswahl-mobiler-roboter.html
  6. 6. https://www.it-production.com/news/maerkte-und-trends/microsoft-iot-signals-report/ Bildquelle: https://www.bosch-presse.de/pressportal/de/de/wandel-von-bosch-zum-iot-unternehmen-137474.html SMART THINGS & INTERACTIVE ENVIRONMENTS #3
  7. 7. Bildquelle: https://www.powertransmissionworld.com/egp-c-co-act-by-schunk-the-first-certified-industrial-gripper-for-collaborative-operation/ ROBOTS & COBOTS #2
  8. 8. Bildquelle: https://www.geospatialworld.net/blogs/wearable-rape-sensor/ AUGMENTED HUMAN & 
 WEARABLE BIONICS #1
  9. 9. KEY IS MULTI- EXPERIENCE
  10. 10. - David Cearley, Gartner Distinguished VP Analyst, Gartner “ ” …shift from technology-literate to 
 people-literate technology. Translating intent will move 
 from user to computer. Communication across 
 many human senses will enhance nuanced information.
  11. 11. - David Cearley, Gartner Distinguished VP Analyst, Gartner “ ” …shift from technology-literate to 
 people-literate technology. Translating intent will move 
 from user to computer. Communication across 
 many human senses will enhance nuanced information. TIME OF ISOLATED TOUCHSCREEN INTERACTION IS OVER!
  12. 12. Bildquelle: https://www.express.co.uk/life-style/science-technology/576707/Minority-Report-Gloves-Military-General-BAE-Systems MR. MULTI- EXPERIENCE
  13. 13. TAKE UP 
 STARTING POSITION TOP 3 HURDLES v
  14. 14. Taking the Hurdles 
 1. Promising technologies? ‣ Get dirty and gain experience 2. Right steps first? ‣ Apply Service Design methods. 3. How to move forward? ‣ Go get a competent partner. Photo by Braden Collum on Unsplash
  15. 15. SERVICE 
 DESIGN SPOTLIGHT ON
  16. 16. SERVICE DESIGN UX DESIGN Holistic Multiple Touchpoints Open Broad Research Value-based Strategic Visionary Concrete Defined Touch Points Focused Research Requirement-based Detail Design UI Specification Handover to Developers
  17. 17. Service Design 
 Fact Sheet 
 ‣ Holistic Design Approach ‣ Common strategy and vision. ‣ Integrates multiple touchpoints. ‣ Super Powers ‣ Balances business models and 
 user acceptance and stakeholder buy-in. ‣ Eases complex design decisions reflecting human sensing abilities.
  18. 18. OUR 
 SENSES SEE LISTEN FEEL TASTE SMELL Bildquelle: https://www.kurier.de/inhalt.geschaerfte-sinne-sinnesorgane-mit-ueberdurchschnittlichen-faehigkeiten.2b2d38cd-2f71-4ef2-aa14-e183a596e0f8.html
  19. 19. CONTEXT EXPERIENCE MODALITY 
 CONDITIONS INSIGHTS & 
 OPPOS
  20. 20. EXPERIENCE MODALITY 
 CONDITIONS INSIGHTS & 
 OPPOS Sensing Understanding/ Deciding Acting Experience Goals Eyes & ears blocked Loud & hectical No view because Smoke Need for 
 stress relief Dim the 
 alarm Extended view through drone Guided restart via voice control Doing this & that Alarm occurs!
  21. 21. From Research to Strategy With our outside-in perspective, we collect valuable insights to identify weaknesses in your customer journey to improve it most efficentially. Insights & 
 Opportunities Internal & External investigation Trends Benchmarking Insight & Opportunity Report We create a holistic view of the experience your customers currently have with you. With this common view we create together with you innovative solutions to deliver a desirable experience which is aligned with your business Holistic picture of current experience Personas Service Experience Mapping Customer Journey (Current) Eco-system map Envision future experience We visualise your improved service experience shows how to achieve a service eco-system which continuously delivers value for your customers, your business and for your employees. Blueprint Customer Journey (Future) Value proposition Roadmap Design Vision LEARN MORE ABOUT ERGOSIGNS FULL SERVICE UX DESIGN PORTFOLIO
  22. 22. MAKE YOUR IDEAS 
 COME ALIVE https://houseofgeekery.com/2015/11/23/classic-scene-frankensteins-creation/
  23. 23. MAKE YOUR IDEAS 
 COME ALIVE +
  24. 24. Hot & Spicy 
 Take Aways 
 ‣ Create holistic, innovative and supportive Interaction Systems using all human senses instead of limiting to touch interaction ‣ Apply Service Design Methods to cover complexity ‣ Be a first mover, not a follower and get an external risk manager like Ergosign 
 ‣ Don’t forget to have fun with 
 technology! Photo by kayleigh harrington on Unsplash
  25. 25. Meet us in our 6 o ffi ces in Germany and Switzerland for an inspiring chat. Quelle: Ergosign GmbH
  26. 26. TECHNOLOGY LET’S ENSURE WE 
 WILL LOOK GOOD! IS THE MIRROR 
 OF SOCIETY. Photo by Noah Buscher on Unsplash
  27. 27. THANKS A LOT! Jan Groenefeld Solution Manager Industry 
 Lead UX Designer 
 jan.groenefeld@ergosign.de 
 T +49 681 95 98 20 0 READING RECOMMENDATION ON THE TOPIC https://www.linkedin.com/in/jan-groenefeld-8833947b/ REACH OUT VIA LINKEDIN
  28. 28. JAN GROENEFELD Jan is Lead User Experience Designer at Ergosign GmbH at the Saarbrücken site. As Solution Manager Industry, he designs human-centered interaction for industrial plants and machines of today and tomorrow. His project focus is on innovative operating concepts for machines, control stations, and cross-company IIoT platforms. His passion for modern technologies and their use, added value, and in fl uences on the operator 4.0 of the so-called Smart Factory has accompanied him throughout the past 14 years as a designer of human-machine interfaces. 
 His mission: Making modern technologies usable for people. DIPLOM INFORMATIKER (FH) LEAD UX DESIGNER SOLUTION MANAGER INDUSTRY

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