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Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
Faculty of Economics and Business Administration
Department of Management Information and Operations Management
FEB PhD Da...
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PhD Day 2013 Slide 1 PhD Day 2013 Slide 2 PhD Day 2013 Slide 3 PhD Day 2013 Slide 4 PhD Day 2013 Slide 5 PhD Day 2013 Slide 6 PhD Day 2013 Slide 7 PhD Day 2013 Slide 8 PhD Day 2013 Slide 9 PhD Day 2013 Slide 10 PhD Day 2013 Slide 11 PhD Day 2013 Slide 12 PhD Day 2013 Slide 13 PhD Day 2013 Slide 14 PhD Day 2013 Slide 15 PhD Day 2013 Slide 16 PhD Day 2013 Slide 17 PhD Day 2013 Slide 18
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PhD Day 2013

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Slides of my presentation at our faculty's PhD Day, 24 May 2011, Gent, B

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PhD Day 2013

  1. 1. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 24 May, 2013 FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION An exploration of the relationship between modeling behavior and process model quality Jan Claes Teaching assistant : PhD 2009 - 2015aa Supervisor : Geert Poels Co-supervisor : Frederik Gailly
  2. 2. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 2/18 Outline Business Process Modeling (BPM)  Process model quality “what is a good process model?”  Process of process modeling (PPM) “how to make a good process model?” Visualizing the PPM with PPMCharts Observations, hypotheses, future work  Structured Process Modeling (SPM)
  3. 3. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 3/18 Business Process Modeling (BPM) Business process model in BPMN notation
  4. 4. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 4/18 Process model quality Poor model quality  Many errors  Many nodes  Many crossing arcs  Many nested gateways  … Strong model quality  Few errors  Few nodes  Few crossing arcs  Few nested gateways  …
  5. 5. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 5/18 Process of Process Modeling (PPM) Properties of textual description Properties of modeler Properties of modeling process Properties of resulting model PRIMARY RESEARCH FOCUS Properties of real process Properties of observation process Properties of software and modeling language
  6. 6. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 6/18 Process of Process Modeling (PPM) Observational modeling sessions  People construct models  Every action on modeling canvas is logged  Modeler information is collected through survey  Different datasets • 120 students in Eindhoven 2010 • 14 experts in Berlin 2010 • 14 experts in Eindhoven 2011 • 118 students in Eindhoven 2012
  7. 7. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 7/18 Process of Process Modeling (PPM) Properties of the modeling process Activity Timestamp Attributes Create start event 10:00 Id = 1; x = 10; y = 10 Create activity 10:04 Id = 2; x = 40; y = 10; name = “Receive order” Create edge 10:05 Id = 3; from = 1, to = 2 Move activity 10:07 Id = 2; x = 15; y = 10 Create gateway 10:08 Id = 4; x = 65; y = 10; type = “XOR” Create edge 10:09 Id = 5; from = 2, to = 4 Create activity 10:24 Id = 6; x = 80; y = 0; name = “Reject order” Create activity 10:25 Id = 7; x = 80; y = 20; name = “Prepare order” Create gateway 10:27 Id = 8; x = 105; y = 10; type = “XOR”
  8. 8. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 8/18  CREATE_ACTIVITY  CREATE_START_EVENT  CREATE_END_EVENT  CREATE_AND  CREATE_XOR  CREATE_EDGE  MOVE_ACTIVITY  MOVE_START_EVENT  MOVE_END_EVENT  MOVE_AND  MOVE_XOR  DELETE_ACTIVITY DELETE_START_EVENT  DELETE-END_EVENT  DELETE_AND  DELETE_XOR  DELETE_EDGE  NAME_ACTIVITY  RENAME_ACTIVITY  NAME_EDGE  RENAME_EDGE Process of Process Modeling (PPM) Visualization in PPMChart  Start event  Edge  Activity  Gateway  Edge  Activity  Edge  Edge  Activity  Edge  Gateway  Edge 7 29 8 9 32 14 30 31 10 33 56 34 time modelelements
  9. 9. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 9/18 Process of Process Modeling (PPM) Analysis of different charts
  10. 10. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 10/18 Process of Process Modeling (PPM) Analysis of different charts Modeling speed Model size Aspect-oriented modeling Chunked modeling Move patterns Block-oriented modeling Modeling pauses PRIMARY RESEARCH FOCUS
  11. 11. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 11/18 Structured Process Modeling (SPM) Structured process modeling  Creating blocks ‘as a whole’ (before moving on to the creation of the rest of the model) ACT ACT X XACT Process model block
  12. 12. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 12/18 Structured Process Modeling (SPM) Five hypotheses  Modeling speed ~ model quality  Movements ~ model quality  Deletions ~ model quality  Renames ~ model quality  Structured Process Modeling (SPM) ~ model quality OBSERVABLE PROPERTIES (no interpretation)
  13. 13. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 13/18 Structured Process Modeling (SPM) Empirical analysis: variables, proxies, metrics
  14. 14. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 14/18 OBSERVE OBSERVE OBSERVE OBSERVE Structured Process Modeling (SPM) Five hypotheses  Modeling speed ~ model quality  Movements ~ model quality  Deletions ~ model quality  Renames ~ model quality  Structured Process Modeling (SPM) ~ model quality ACT!
  15. 15. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 15/18 Structured Process Modeling (SPM) Cognitive aspects  Cognitive Load Theory (CLT) limited capacity of working memory  Cognitive Fit Theory (CFT) effect increase if task representation fits
  16. 16. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 16/18 Structured Process Modeling (SPM) Previous research  Process mining research: merging event logs  Recently changed scope of PhD research after promising results of explorative research described in this presentation
  17. 17. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 17/18 Structured Process Modeling (SPM) Future research: Structured Process Modeling  Literature review: cognition, problem solving, coding principles, process model quality, visualization  Theory development: structured process modeling, causality relation with model quality, confounding variables (modeler, tool, model language, case, …)  Tool support: syntax highlighting, error indication/correction, structured modeling, …
  18. 18. Faculty of Economics and Business Administration Department of Management Information and Operations Management FEB PhD Day 2013 18/18 Contact information Jan Claes jan.claes@ugent.be http://www.janclaes.info Twitter: @janclaesbelgium Thanks for your attention! Do you have feedback on my research (plans)?

Slides of my presentation at our faculty's PhD Day, 24 May 2011, Gent, B

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