About Us           1
1.                                Who are we?Agenda                                                         2.            ...
1.                                  Who are we?Agenda                                                           2.        ...
4
Sample Of Our Clients    BankingTelecommunicati   on & Media     Auto     FMCG  Retail Trade    Centers                   ...
Sample Of Our ClientsGovernment &  Education  Medical &Pharmaceutica      l  Services    Food  Insurance                  ...
Our MenuMagnistat® Has Produced & Delivered Unique, Accurate & ComprehensivePrograms Locally As Well As Internationally In...
Systems & AffiliationsMagnistat® Affiliated & Members Of The MostMR International Association Organizations:   o “Prophet”...
MagniStat Sister CompaniesA professional software developmentcompany, with a vision of becomingthe key to delivering high ...
1.                                Who are we?Agenda                                                         2.            ...
11
What Is Mystery Shopping?What Is "Mystery Shopping"?Mystery Shopping Is An Objective View Of BusinessThrough The Eyes Of C...
1.                                  Who are we?Agenda                                                           2.        ...
14
Total ValueA Well Planned And Executed Mystery ShoppingProgram Will Provide Management With:        - Method To Measure Th...
Total ValueThe Detailed Feedback From The Mystery Shoppers Visit ProvidesManagement With;        - Understanding Of Their ...
17
Total ValueMystery Shopping Provides Decision-makers With:- Actionable Information To Increase Sales- Increase Profits,- I...
1.                                  Who are we?Agenda                                                           2.        ...
Mystery Shopping ProgramHow Long Does It Take To Start A MysteryShopping Program?Magnistat® Works Closely With Clients To ...
1.                                Who are we?Agenda                                                         2.            ...
22
Mystery Shopping Tools & TechniquesHow We Determine Our Mystery Shopping Tools:Magnistat® Mystery Shopping Studies May Cov...
24
Mystery Shopping EvaluationCan We Use Our Existing Mystery ShopperEvaluation Forms?Shoppers Web Access Has Developed And I...
1.                                  Who are we?Agenda                                                           2.        ...
27
Mystery Shopping RequestHow Do We Handle Our Shopping Requests?Magnistat® Uses A Team Of Account Supervisors To Handle All...
1.                                  Who are we?Agenda                                                           2.        ...
30
Mystery Shopping ScheduleHow Our Mysteries Shopping Requests Scheduled?Shoppers Are Scheduled Through Our Scheduling Staff...
1.                                  Who are we?Agenda                                                           2.        ...
33
Mystery Shopping ResultsHow Does Magnistat® Reports The Results?We Transfer Account Management, User Login And PasswordCli...
1.                                  Who are we?Agenda                                                           2.        ...
36
Customer SatisfactionDoes Magnistat’ Guarantees Shop Reports?All Magnistat® Mystery Shopping Programs ComeWith A 100% Sati...
1.                                  Who are we?Agenda                                                           2.        ...
39
Sample Of Our Clients    BankingTelecommunicati   on & Media     Auto     FMCG  Retail Trade    Centers                   ...
Sample Of Our ClientsGovernment &  Education  Medical &Pharmaceutica      l  Services    Food  Insurance                  ...
Thank you !We appreciate Your Business                              42
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Magnistat presentation

  1. 1. About Us 1
  2. 2. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools Shopping& Techniques Schedule 6. Mystery 8. Mystery Shopping Shopping Request Results 9. Customer Satisfaction 10. Sample of 2 our Clients
  3. 3. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools & ShoppingTechniques Schedule 6. Mystery 8. Mystery Shopping Shopping Results Request 9. Customer Satisfaction 10. Sample of 3 our Clients
  4. 4. 4
  5. 5. Sample Of Our Clients BankingTelecommunicati on & Media Auto FMCG Retail Trade Centers 5
  6. 6. Sample Of Our ClientsGovernment & Education Medical &Pharmaceutica l Services Food Insurance 6
  7. 7. Our MenuMagnistat® Has Produced & Delivered Unique, Accurate & ComprehensivePrograms Locally As Well As Internationally In The Following: o Mystery Shopping Programs And Shopping Competitors o Customer Satisfaction Surveys o Usage & Attitude Research o Brand Positioning Survey o Concept Test Survey o Communication And Media Research o Real Estate Development Survey o Statistics, Reporting And Desk Research o Analysis Report 7
  8. 8. Systems & AffiliationsMagnistat® Affiliated & Members Of The MostMR International Association Organizations: o “Prophet” Systems. o MSPA, Reports On The Mystery Shopping Business In The USA And Around The World. o IAOS With Access To Data In European, American, Asian And African Markets. o ASTD. o ESOMAR The World Organization For Enabling Better Research Into Markets, Consumers And Societies 8
  9. 9. MagniStat Sister CompaniesA professional software developmentcompany, with a vision of becomingthe key to delivering high tech Designs & delivers Strong, Measurable & Tangible Human Performance Development ProgramsDevelop people through providingtraining solutions for different sectors Measure the competencies for a Vital Job, Applicant & Job HolderInnovative training solution changingthe world of work by providing relevantSkill-oriented training 9
  10. 10. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools Shopping& Techniques Schedule 6. Mystery 8. Mystery Shopping Shopping Request Results 9. Customer Satisfaction 10. Sample of 10 our Clients
  11. 11. 11
  12. 12. What Is Mystery Shopping?What Is "Mystery Shopping"?Mystery Shopping Is An Objective View Of BusinessThrough The Eyes Of Customers.Mystery Shoppers Visit Businesses Anonymously, Posing AsA Regular Customer, To Experience And Evaluate TheLevel Of Customer Service Provided.Mystery Shopping Provides Management With A DetailedAssessment Of Employee Performance And The VariablesThat Affect Your Customers Experience And Satisfaction. 12
  13. 13. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools & ShoppingTechniques Schedule 6. Mystery 8. Mystery Shopping Shopping Results Request 9. Customer Satisfaction 10. Sample of 13 our Clients
  14. 14. 14
  15. 15. Total ValueA Well Planned And Executed Mystery ShoppingProgram Will Provide Management With: - Method To Measure The Current Performance Of Employees - Measure Service Areas That Help Enhance Revenue 15
  16. 16. Total ValueThe Detailed Feedback From The Mystery Shoppers Visit ProvidesManagement With; - Understanding Of Their Staffs Areas Of Strength - Recognize Service Areas To Improve - Highlighting Those Areas Requiring Additional Attention/Remedial Or Training. 16
  17. 17. 17
  18. 18. Total ValueMystery Shopping Provides Decision-makers With:- Actionable Information To Increase Sales- Increase Profits,- Improve Customer Satisfaction - Enhance Employee Performance. 18
  19. 19. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools & ShoppingTechniques Schedule 6. Mystery 8. Mystery Shopping Shopping Results Request 9. Customer Satisfaction 10. Sample of 19 our Clients
  20. 20. Mystery Shopping ProgramHow Long Does It Take To Start A MysteryShopping Program?Magnistat® Works Closely With Clients To Develop MysteryShopping Programs That Addresses Your; - Companys Organizational Goals. - Training Objectives And Quality Initiatives.On The Average A New Mystery Shopping Program Can BeCustomized And Implemented Within A Couple Of Weeks AfterThe Initial Consultation And Approval Of The Client. 20
  21. 21. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools Shopping& Techniques Schedule 6. Mystery 8. Mystery Shopping Shopping Results Request 9. Customer Satisfaction 10. Sample of 21 our Clients
  22. 22. 22
  23. 23. Mystery Shopping Tools & TechniquesHow We Determine Our Mystery Shopping Tools:Magnistat® Mystery Shopping Studies May Cover The Following AreasOf Assessments: - The Client’s Own Organization - Intermediate Agents (Retailers/Distributors..Etc)What Mystery Shopping Techniques Used?Mystery Shopping Techniques May Include The Following: - Mystery Observation. - Mystery Visits. - Mystery Telephone Calls. - Mystery Mail/Fax. - Mystery E-mail/Websites. 23
  24. 24. 24
  25. 25. Mystery Shopping EvaluationCan We Use Our Existing Mystery ShopperEvaluation Forms?Shoppers Web Access Has Developed And Implemented HundredsOf Programs For A Variety Of Industries.Magnistat® Experienced Designers Can Custom Develop ACompletely New Evaluation FormMagnistat® Uses Your Existing Mystery Shopper Forms OrSuggest Ways To Improve Your Current Evaluation Strategies ToTarget Key Objectives And Areas Of Concern. 25
  26. 26. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools & ShoppingTechniques Schedule 6. Mystery 8. Mystery Shopping Shopping Results Request 9. Customer Satisfaction 10. Sample of our Clients 26
  27. 27. 27
  28. 28. Mystery Shopping RequestHow Do We Handle Our Shopping Requests?Magnistat® Uses A Team Of Account Supervisors To Handle AllOf Our Client Requests.Each Client Is Assigned To An Account Supervisor Who IsResponsible For Day-to-day Client Management ActivitiesIncluding Shopper Follow-up, Audit And Review, And FinalDistribution Of The Completed Mystery Shopper And ProgramSummary Reports.Magnistat® Believes This Approach To Be An Essential Link InMaintaining Excellent Communications With Our Clients AndTo Ensure The Quality And Reliability Of Our MysteryShopping Programs. 28
  29. 29. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools & ShoppingTechniques Schedule 6. Mystery 8. Mystery Shopping Shopping Results Request 9. Customer Satisfaction 10. Sample of 29 our Clients
  30. 30. 30
  31. 31. Mystery Shopping ScheduleHow Our Mysteries Shopping Requests Scheduled?Shoppers Are Scheduled Through Our Scheduling Staff And AutomatedScheduling System.Magnistat® Selects Only The Best Qualified Mystery ShoppersEach Shopper Has A Detailed Profile In Our Proprietary DatabaseAs Well As A Complete History Of Their Experience And CertificationsMagnistat® Mystery Shopper Is Graded After Completion Of Each Shop.This Ensures That We Select Only The Best Qualified Mystery Shoppers To Guarantee The Quality Of The Reports. 31
  32. 32. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools & ShoppingTechniques Schedule 6. Mystery 8. Mystery Shopping Shopping Request Results 9. Customer Satisfaction 10. Sample of 32 our Clients
  33. 33. 33
  34. 34. Mystery Shopping ResultsHow Does Magnistat® Reports The Results?We Transfer Account Management, User Login And PasswordClients Are Able To Maintain 24/7 Access To The ShopperReports And Summary Data.Magnistat® Programmers Provide For Multiple Levels OfPassword Protected AccessOnce Published, The Data Is Available Instantaneously ForReview By Your List Of Approved Users 34
  35. 35. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools & ShoppingTechniques Schedule 6. Mystery 8. Mystery Shopping Shopping Results Request 9. Customer Satisfaction 10. Sample of 35 our Clients
  36. 36. 36
  37. 37. Customer SatisfactionDoes Magnistat’ Guarantees Shop Reports?All Magnistat® Mystery Shopping Programs ComeWith A 100% Satisfaction Guarantee.Should You Receive A Mystery Shopper Report ThatWas Not Completed To Your Specifications OrSatisfaction;We Will Replace The Evaluation At ThatLocation At No Additional Cost. 37
  38. 38. 1. Who are we?Agenda 2. What is Mystery Shopping? 3. What can Mystery Shopping Do? 4. Mystery Shopping Program5. Mystery 7. MysteryShopping Tools & ShoppingTechniques Schedule 6. Mystery 8. Mystery Shopping Shopping Results Request 9. Customer Satisfaction 10. Sample of 38 our Clients
  39. 39. 39
  40. 40. Sample Of Our Clients BankingTelecommunicati on & Media Auto FMCG Retail Trade Centers 40
  41. 41. Sample Of Our ClientsGovernment & Education Medical &Pharmaceutica l Services Food Insurance 41
  42. 42. Thank you !We appreciate Your Business 42

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