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Jamie Richards Resume

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Jamie Richards Resume

  1. 1. Personal Information Nationality: British Visa Status: 457 – Valid to 25/08/2019 D.O.B: 12/11/1991 Place of Birth: Islington, London UK Jamie Richards 218/1 Lygon Street, Melbourne, VIC, 3057 Phone: 0452533870 Email: jamierichards@live.co.uk Education The College Of Haringey, Enfield & North east London 2009-2011 BETC National Diploma ICT Practitioners (Software Development) Distinction Distinction Merit (AAB A level Equivalent) Edmonton County School 2003- 2009 12 GCSEs A-C Including English & Maths Parcelforce Worldwide (Office admin assistant) September 2015 - October 2015 I worked for Parcel Force for a temporary time between my Clintons branch closing down and relocating to Melbourne. Key roles include:  Speaking to clients on the phone, helping them find where missing parcels were & re- ordering parcels at a more convenient time and day for clients if required.  ‘POD’ing off parcels as they were received by customers, ensuring the system knew what had been delivered and what needed to be redelivered or what was yet to be delivered.  Making sure paperwork was printed daily for each driver so they knew the route for the day, to have the most efficient use of time.  General tasks within the office e.g. stationary management Professional Experience. (GRB) House & Robins Kitchen (Customer & Store Support) December 2016 - Current  Dealing with customer queries relating to products, placed orders and stores.  Dealing with customer complaints and investigating issues to improve service.  Creating and placing orders for stores making sure they have all the basics to keep the store running and all of their customers satisfied  Working with area managers and stores to achieve high standards of service across all the stores that I support on a daily basis.  Contacting and dealing with external suppliers for the needs of both customers and the business.  Speaking with stores to make sure they are set up and organised for upcoming stocktakes and all claims for faulty products are processed.  Contacting customers daily for addition checks on high value orders to reduce the amount of fraudulent orders that the business receives.  Arrange replacement orders and issue refunds to customers who receive damaged goods or change their mind about an order they may have placed.  Speaking with the buying team making sure all new products are in the system with ease so that both sores and the online store have no issues with customer orders.  Helping customers who do not have or struggle using the internet to place orders for them providing the best customer service I can.
  2. 2. Work Experience- Bates Wells & Braithwaite - April 2010 2 weeks I worked at Bates Wells & Braithwaite for 2 weeks as part of my National Diploma course, while I was at the company there was several role that I had to perform day to day  Photocopying Important legal files for Solicitors  Organising post and delivering the documents to the relevant people  Sending emails to both internal staff and External Customers  Answering phones and redirect the calls to people in the business  Dealing with 2 different systems and imputing the correct data Work Experience- Newsquest Q – March 2007- October 2008 Whilst at school to earn extra money I worked as a paperboy duties included;  Delivering 1100 papers within the local area of Edmonton weekly  Inserting leaflets in to papers most weeks  Speaking to and dealing with the customers About Me I am a hardworking and ambitious individual, I am very excited to be coming to Australia as I will gain many new experiences and see how another culture live and work and be part of it for the next few years. I Love to go for dinner and drinks with friends, and I am a very keen photographer taking photos whenever I can. I also love to go the cinema regular and see all the new releases and going to see theatre shows too as it I love when the shows are brought to life. Reference AG Retail Cards LTD (Clintons) Miss Lesley Waite Unit 18, Intu Watford Watford, WD17 2TD, UK Phone: +441923252568 Email: Lesley.waite@clintonsretail.co.uk Clinton Cards Nov 2009- September 2015 (Store Manager since July 2013)  Attending quarterly store manager conference calls as well constantly keeping up to date with latest company policies & announcements through internal mail  Design the store layout for the constantly changing range of products  Recruiting new team members  Training and developing team members to be promoted in to higher lever roles  Monitoring of theft & damages  Frequently liaising with internal & external parties such as loss prevention, on site security, divisional management, tenants meetings & cash collection teams  Dealing with customer complaints ensuring the customer leaves happy complaints can include; perceived bad customer service from other staff and expensive products.  Managing a team ranging in size from 5-15 throughout my time at Clintons including preparing the weekly rotas & daily on the floor management  Completing all store paperwork, with 80% of this performed at the till, allowing me to serve customers as well as completing paperwork to minimise hours.

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