Visa Status: 457 – Valid to 25/08/2019
Place of Birth: Islington, London UK
218/1 Lygon Street,
Melbourne, VIC, 3057
The College Of Haringey, Enfield & North east London 2009-2011
BETC National Diploma ICT Practitioners (Software Development)
Distinction Distinction Merit (AAB A level Equivalent)
Edmonton County School 2003- 2009
12 GCSEs A-C Including English & Maths
Parcelforce Worldwide (Office admin assistant) September 2015 - October 2015
I worked for Parcel Force for a temporary time between my Clintons branch closing down and
relocating to Melbourne. Key roles include:
Speaking to clients on the phone, helping them find where missing parcels were & re-
ordering parcels at a more convenient time and day for clients if required.
‘POD’ing off parcels as they were received by customers, ensuring the system knew what
had been delivered and what needed to be redelivered or what was yet to be delivered.
Making sure paperwork was printed daily for each driver so they knew the route for the
day, to have the most efficient use of time.
General tasks within the office e.g. stationary management
(GRB) House & Robins Kitchen (Customer & Store Support) December 2016 - Current
Dealing with customer queries relating to products, placed orders and stores.
Dealing with customer complaints and investigating issues to improve service.
Creating and placing orders for stores making sure they have all the basics to keep the
store running and all of their customers satisfied
Working with area managers and stores to achieve high standards of service across all
the stores that I support on a daily basis.
Contacting and dealing with external suppliers for the needs of both customers and the
Speaking with stores to make sure they are set up and organised for upcoming
stocktakes and all claims for faulty products are processed.
Contacting customers daily for addition checks on high value orders to reduce the
amount of fraudulent orders that the business receives.
Arrange replacement orders and issue refunds to customers who receive damaged goods
or change their mind about an order they may have placed.
Speaking with the buying team making sure all new products are in the system with
ease so that both sores and the online store have no issues with customer orders.
Helping customers who do not have or struggle using the internet to place orders for
them providing the best customer service I can.
Work Experience- Bates Wells & Braithwaite - April 2010 2 weeks
I worked at Bates Wells & Braithwaite for 2 weeks as part of my National Diploma course, while
I was at the company there was several role that I had to perform day to day
Photocopying Important legal files for Solicitors
Organising post and delivering the documents to the relevant people
Sending emails to both internal staff and External Customers
Answering phones and redirect the calls to people in the business
Dealing with 2 different systems and imputing the correct data
Work Experience- Newsquest Q – March 2007- October 2008
Whilst at school to earn extra money I worked as a paperboy duties included;
Delivering 1100 papers within the local area of Edmonton weekly
Inserting leaflets in to papers most weeks
Speaking to and dealing with the customers
I am a hardworking and ambitious individual, I am very excited to be coming to Australia as I
will gain many new experiences and see how another culture live and work and be part of it for
the next few years.
I Love to go for dinner and drinks with friends, and I am a very keen photographer taking
photos whenever I can. I also love to go the cinema regular and see all the new releases and
going to see theatre shows too as it I love when the shows are brought to life.
AG Retail Cards LTD (Clintons)
Miss Lesley Waite
Unit 18, Intu Watford
Watford, WD17 2TD, UK
Clinton Cards Nov 2009- September 2015 (Store Manager since July 2013)
Attending quarterly store manager conference calls as well constantly keeping up to date
with latest company policies & announcements through internal mail
Design the store layout for the constantly changing range of products
Recruiting new team members
Training and developing team members to be promoted in to higher lever roles
Monitoring of theft & damages
Frequently liaising with internal & external parties such as loss prevention, on site
security, divisional management, tenants meetings & cash collection teams
Dealing with customer complaints ensuring the customer leaves happy complaints can
include; perceived bad customer service from other staff and expensive products.
Managing a team ranging in size from 5-15 throughout my time at Clintons including
preparing the weekly rotas & daily on the floor management
Completing all store paperwork, with 80% of this performed at the till, allowing me to
serve customers as well as completing paperwork to minimise hours.