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What The Head Of School Wants You To Know

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This presentation presents 10 concepts that have been collected from various sources that a Head of School might want to share with the entire organization community to lead to a shared understanding of why we are here and what we need to do. Presented at the Southern Association of Independent Schools Annual Conference October 2009.

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What The Head Of School Wants You To Know

  1. 1. What the Head of School Wants You to know (But Probably Forgot to Tell You) ! Jamie Feild Baker Reverb Consulting Thomas A. Beazley Grace-St. Luke’s Episcopal School
  2. 2. This presentation will present 10 concepts that the Head of School might share with the entire school culture in order to create shared understanding, shared vision, and shared leadership. Concepts focus in the area of customer, communication, and organizational culture.
  3. 3. This presentation will present 10 concepts that the Head of School might share with the entire school culture in order to create shared understanding, shared vision, and shared leadership . Concepts focus in the area of customer, communication , and organizational culture .
  4. 4. <ul><li>To think strategically you need strategic thinkers. </li></ul>
  5. 5. c ollaborative learning Collective Wisdom shared understanding common knowledge base common language
  6. 6. #1 Who is our customer ?
  7. 7. HOTEL Can you direct bill? Will you put a fruit basket in the room? customer consumer I am allergic to down. Can I get a wake up call? Don’t put me near the elevator, please.
  8. 8. HOSPITAL What are visiting hours? Do you take this insurance? customer consumer How long am I going to be here? Do you have Xbox? Can my dad stay over?
  9. 9. SCHOOL Is there a sibling discount? Will she get into Harvard? customer consumer Why do I need to know this? Can I upload this to YouTube? Why does it have to be so boring?
  10. 10. #2 The feedback loop ! Any system interpretation Feedback mechanism output compounded feedback Input
  11. 11. You won’t believe what happened at school today....
  12. 12. SCHOOL customer consumer Feedback loop
  13. 13. <ul><li>#3 Managing </li></ul><ul><li>word of mouth ! </li></ul>
  14. 14. = CE CE CE X X X > < tell = tell tell 0 3 9
  15. 15. #4 Your boss is NOT your mom !
  16. 16. #5 What type of school are we ? Best Product Best Process Tranformative 1 1 1 or here? 2 2 2 3 3 here? 3 4 4 4 5 5 5 6 6 6 7 7 7 8 Our school here 8 8 9 9 9
  17. 17. #6 What is our story ? Fact: The King died.
  18. 18. #6 What is our story ? Fact: The King died. The King died; Story: Then the Queen died, of a broken heart.
  19. 19. #7 Your success is not my responsibility !
  20. 21. #8 Would I hire you for your job today ? Wanted for the 21st century workforce: Resilient, independent learners who have flexible skills and competencies, work well in teams and can lead themselves and others to perform up to and beyond their potential.
  21. 22. The key to success in any organization is having employees continue to learn and grow, yet too often this is not a priority for leaders…Strangely and sadly, this lack of appreciation and understanding about the importance of adult learning is true even in education. If any setting should evince learning among employees, it is schools, yet often they don’t. - Thomas R. Hoerr in Schools of the Future
  22. 23. #9 Concept of the “internal client” !
  23. 26. #10 I can’t be a leader just taking a walk !
  24. 27. <ul><li>~ This is a moment for high performance organizations committed to creating indisputable and sustainable value. </li></ul><ul><li>~ Manage your culture or it will manage you. </li></ul><ul><li>~ To focus on contribution is to focus on effectiveness. </li></ul>Endpoints !
  25. 28. <ul><li>shared vision </li></ul><ul><li>shared leadership </li></ul><ul><li>shared responsibility </li></ul>© 2009 Jamie Feild Baker

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