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Perspectives from an End User
of Smart Building Technologies
Any Questions? Please Type Them In…
Let me Introduce Virgin Money
Market Innovator Part of Richard Branson’s Virgin Brand2
“Traditional Maintenance is outdated and
ineffective, I would like something Smarter but
don’t know what I can get”…
Brian Shepherdson, Virgin Money, February 2016
“We are always looking for ways to improve the
experience of our employees, making them
more productive, efficient and engaged”…
Brian Shepherdson, Virgin Money, February 2016
UK Bank
Traditional Calendar Based Maintenance
Case Study in HQ In Newcastle
40K M2 HQ + c80 High St
Branches
3K Employees in HQ
27K Point BMS System
200 Access Doors
£1M Energy Spend
+1K Reactive Maintenance jobs per year
Expectations have changed.
Exciting Opportunities…
Space to support performance…
Traditional may feel
like… But we want it
to feel…
Space to support performance…
Traditional may feel like…
But we want it to feel…
Balancing remote and centralised working
There are some tasks that must remain centralised.
We aim to provide a fantastic environment in centralised spaces
People & Information based business
Providing the best spaces for people to
- Focus
- Collaborate
- Meet
- Contemplate
- Have fun
- Learn
Use case – maintenance
Use case - feedback
Use case – mobile/cell phone security pass
Insights and analytics
Implications
• Real time insights
• Feedback from building user
• Improved security
• Productivity
• Design improvements
• Reduced operating costs
• Compelling business cases
Shaping the future
https://memoori.com
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The End User Smart Building Perspective

  • 1. Perspectives from an End User of Smart Building Technologies Any Questions? Please Type Them In…
  • 2. Let me Introduce Virgin Money Market Innovator Part of Richard Branson’s Virgin Brand2 “Traditional Maintenance is outdated and ineffective, I would like something Smarter but don’t know what I can get”… Brian Shepherdson, Virgin Money, February 2016 “We are always looking for ways to improve the experience of our employees, making them more productive, efficient and engaged”… Brian Shepherdson, Virgin Money, February 2016 UK Bank Traditional Calendar Based Maintenance Case Study in HQ In Newcastle 40K M2 HQ + c80 High St Branches 3K Employees in HQ 27K Point BMS System 200 Access Doors £1M Energy Spend +1K Reactive Maintenance jobs per year
  • 3.
  • 6. Space to support performance… Traditional may feel like… But we want it to feel…
  • 7. Space to support performance… Traditional may feel like… But we want it to feel…
  • 8. Balancing remote and centralised working There are some tasks that must remain centralised. We aim to provide a fantastic environment in centralised spaces
  • 9. People & Information based business Providing the best spaces for people to - Focus - Collaborate - Meet - Contemplate - Have fun - Learn
  • 10. Use case – maintenance
  • 11. Use case - feedback
  • 12. Use case – mobile/cell phone security pass
  • 14.
  • 15. Implications • Real time insights • Feedback from building user • Improved security • Productivity • Design improvements • Reduced operating costs • Compelling business cases
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.

Editor's Notes

  1. Expectations have changed; Building users want spaces that support their productivity. Creative ideas for our colleagues and customers
  2. Smart is a basic user need. (HVAC, lighting and multifunctional spaces) Buildings as efficient assets or overheads? Lifecycle costing and marginal gains- does the building perform to design criteria and what can be done to improve this
  3. Connectivity of technology provides new and exciting opportunities to transform systems, insights and management of real estate.
  4. Who are the target beneficiaries? Building managers or building users? BS view is that if we shift attitudes to embrace smart building features, there must be an end user benefit i.e whats in it for me?
  5. Remote working capability is widespread. Both have implications smart/intelligent building operation. Space utilisation? Maintenance and cleaning of space? Do I know how my space is used? How do users rate the performance of my spaces? What is my evidence base for the business case?
  6. Our experience will be no different, we want to do the best with what we have. Striking a balance between centralised and remote – role dependant as the tech is there to facilitate both. The real estate is critical to accommodating our assets and ensuring these are resilient and reliable. Without solid foundations remote working capability is compromised. Both have centralised and remote working have implications smart/intelligent building operation. Space utilisation? Maintenance and cleaning of space? Do I know how my space is used? How do users rate the performance of my spaces? What is my evidence base for the business case?
  7. How we have used smart technology OBS – insights to plant operation/performance. Seeing operational parameter deviations before impact Resolving these by connecting analytics to workflow systems Remote access for technicians
  8. Use case – feedback We provide spaces but want user feedback on comfort
  9. Use case – mobile/cell phone security pass How many times have you forgot your security pass I bet you know where your mobile device is right now! We sometimes find that people don’t realise they have lost their security pass until they need to access a building or area.
  10. How we have used smart technology Real time dashboards that show all HVAC plant performance against set points on one page % time performance within parameters Energy trend correlation with plant performance
  11. Analytics use cases
  12. Summary Real time insights Feedback from building users Improved security Productivity – but be careful on measurement methodology – there are no standardised units of measurement. Both subjective and objective measures are being trialled. Design improvements – how do we know if the last refit can be improved? Space utilisation, plant operation, thermal comfort insights Reduced operating costs via optimisation of plant operation Compelling business cases
  13. How we implemented. Innovative attitude – transformation to do things differently
  14. How we implemented There are exciting opportunities for us to test and implement new ways of delivering services
  15. How we implemented Theese have been trials – there is a risk of success and failure. Be prepared to accept both
  16. How we implemented Perceptions of end users; big brother from space utilisation tech and previous knowledge of adverse reactions to smart ceiling technologies. We may not foresee some implications of smart buildings. From an operators perspective, some things are great (space utilisation insights), however users may think differently
  17. Main Likes; shared vision, speed of response, agility to change, user insights. Main dislikes; lack of vision, narrow use cases, low added value outputs,
  18. What are the things vendors could do right now to make things easier. Provide real use cases translated to RoI
  19. Shaping the future Rating of our services- if it isn’t rated now it will be. Providing users with new benefits – Via integrating various feeds - Live public transport updates Increasing accessibility - Viewing menus online for onsite catering services, Take home food ordering from onsite catering vendors Real time space utilisation data - Finding collaboration spaces Internal mapping - wayfinding in larger complexes Personal performance feedback – rate my meeting/language analysis – positives/negatives and tonal analysis. Personal and organisational wellbeing insights – sitting versus movement