Can Help Be Fun?Wikipedia experiments withsocial help
Welcome to the Teahousehttp://en.wikipedia.org/wiki/Wikipedia:Teahouse
Fun Is Serious Business● Playful design● Real people● Power of invitation● Welcoming tone● Social mobility● Acknowledgement
Old help, meet New Help
Tone follows Design
People are Everything
The power of Invitation
shot from host creation flow, showing howbehavior expectations are set?Tone requires Intention
Guests transform into hosts
Acknowledgement = Encouragement
New editors who visit the Teahouse vs control group:(similar early edit patterns, 1 year metrics)● 3x edits to Wikipedia a...
What else is fun?
An Invitation to Play...● When did fun get tagged as trivial?● How are you helping your users to play?Siko Bouterse - sbou...
Can help be fun   wikipedia experiments with social help
Can help be fun   wikipedia experiments with social help
Can help be fun   wikipedia experiments with social help
Can help be fun   wikipedia experiments with social help
Can help be fun   wikipedia experiments with social help
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Can help be fun wikipedia experiments with social help

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We explore a new trend of creating help spaces that are inviting and social. We reviewed design developments in Wikipedia's Teahouse, IdeaLab, and The Wikipedia Adventure game These designs emphasize a playful spirit and supportive community atmosphere. We lay out the principles of "Fun is serious business" design, detail how that was implemented in the Teahouse community, and talk about opportunities for enhancing other spaces with a similar approach.

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Can help be fun wikipedia experiments with social help

  1. 1. Can Help Be Fun?Wikipedia experiments withsocial help
  2. 2. Welcome to the Teahousehttp://en.wikipedia.org/wiki/Wikipedia:Teahouse
  3. 3. Fun Is Serious Business● Playful design● Real people● Power of invitation● Welcoming tone● Social mobility● Acknowledgement
  4. 4. Old help, meet New Help
  5. 5. Tone follows Design
  6. 6. People are Everything
  7. 7. The power of Invitation
  8. 8. shot from host creation flow, showing howbehavior expectations are set?Tone requires Intention
  9. 9. Guests transform into hosts
  10. 10. Acknowledgement = Encouragement
  11. 11. New editors who visit the Teahouse vs control group:(similar early edit patterns, 1 year metrics)● 3x edits to Wikipedia articles● Edit 2x as many articles● 2x talk page discussions● Return to Wikipedia for nearly twice as long● 29% are women vs. Wikipedia average of 9% (pilot)It works!
  12. 12. What else is fun?
  13. 13. An Invitation to Play...● When did fun get tagged as trivial?● How are you helping your users to play?Siko Bouterse - sbouterse@wikimedia.org - @sikob - Wikimedia FoundationJake Orlowitz - jorlowitz@gmail.com - @JakeOrlowitz - Wikipedia GranteeFunisseriousbznss Productions

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