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Making the life of patients easier in the healthcare sector thanks to digital – Metin Ergener, Capgemini for Alliance RX

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Customer Case study: Making the life of patients easier in the healthcare sector thanks to digital, presented by Metin Ergener, DXM Solutions Lead at CapGemini for Alliance RX/Walgreens Prime (Capgemini Invent).

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Making the life of patients easier in the healthcare sector thanks to digital – Metin Ergener, Capgemini for Alliance RX

  1. 1. October 4, 2018 AllianceRx Walgreens Prime DX Project Case Study
  2. 2. 2Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 About Capgemini Invent AllianceRx Walgreens Prime Project Overview Solution Overview 01 02 03 04 Q&A A G E N D A
  3. 3. 3Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 Capgemini Invent MIKE TO PROVIDE COPY Alternatively Capgemini Invent Intro Reel: https://www.youtube.com/watch?v=ihYIQowqkSc About Us
  4. 4. The Right Balance to Global Delivery & Sourcing COMBINING STRATEGY, DESIGN, AND TECHNOLOGY Financial Services Leveraging the right talent and the latest technologies to deliver to you the future. As One Team, we help you become more competitive – Anywhere, Anytime. Life Sciences Automotive Insurance CPG/Retail Healthcare TMT Public Sector Transportation +200,000 Associates in over 40 countries Manufacturing
  5. 5. B R I N G I N G T O L I F E W H A T ’ S N E X T By combining strategy, design, technology, and data science with an innovative mindset, we work with our clients to solve their most complex business and technology challenges.
  6. 6. 6Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018
  7. 7. 7Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 An Online Pharmacy for Specialty and Home Delivery Prescriptions
  8. 8. 8Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018  Phone/Call Center  Online/Digital & Notifications  No Physical Stores  Phone/Call Center  Online/Digital & Notifications AllianceRx Walgreens Prime Project Background AllianceRx Walgreens Prime delivers specialty and maintenance medicines through its central specialty and mail service pharmacies. Formed in 2017 through a strategic alliance between Walgreens, one of the largest chain drug stores in USA, and Prime Therapeutics, a leading pharmacy benefit manager (PBM), the company offers tools and resources to help patients improve medication adherence and 24/7 pharmacy support for exceptional care. About  Select a new DX Platform by December 2017 for a Brand New Digital Presence  Create MVP and an aggressive 2018 Roadmap with initial go live in the 1st Half 2018  Select Cloud Hosting vendor and set up infrastructure integration for existing systems DX Challenge Channels
  9. 9. 9Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 AllianceRx Walgreens Prime - Major Milestones  New Company announced  DX Implementation Team Selection  DX Platform Selection to support: • Internet & • Intranet  MVP Requirements Finalized  UX/UI design for new site starts  Technical Architecture gets finalized  Cloud Environment Deployed  MVP Development Finished  AllianceRx Walgreens Prime goes LIVE  First order placed without any announcement within the hour  3-week sprints adds regular feature enhancements  Intranet goes LIVE  Patient Experience enhancements based on usability research  New Stylesheets and further brand identity  Personalization & Targeting  Enhanced Patient Tools  White-labeled and customized experiences for clients Q 4 2017 Q1 2018 Q2 2018 Q3 2018 Future
  10. 10. 10Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 Website Adoption is Growing 78% Shows that the patients are returning to track orders, place refill orders for medication Returning Users Shows we are continuously adding new users to the site New Users 22% June July AugustMay Users
  11. 11. 11Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 “AllianceRx Walgreens Prime was looking for a flexible, nimble integration partner to lay a strong foundation for the growth of our digital pharmacy. Capgemini has provided outstanding partnership from Day One. - Andy Yun, Head of Digital (interim)
  12. 12. 12Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 S O L U T I O N O V E R V I E W
  13. 13. 13Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 Anatomy of a page: • Page Structure and Content • Angular SPA Component(s) • Content as a Service • eCommerce Microservice Calls 1 2 3 4 Web Application Architecture 4 1 2 3 3 +
  14. 14. 14Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 Browser / User Agent DOM / Client UI [HTML/CSS] Local Storage HTML5 / Cookies JavaScript / Angular 5 UI Logic Client Data Access AllianceRX WP Jahia DX eCommerce Microservices eCommerce API Proxy NGINX* Jahia DX Page Content Content as a Service Angular SPA Components eCommerce Microservice Calls 1 2 3 4 Web Application Architecture v2.1 +
  15. 15. 15Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 Azure App Gateway NGINX NGINX Apache eCommerce API Microservices Jahia DX (Tomcat) Unomi (Karaf) MariaDb Elastic Search Transactional Systems Web Content Management and UX User Profile Analytics and Personalizati on Cloud Based Analytics Load Balancer Web Tier App Tier Data Tier DX Logical Architecture
  16. 16. 16Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 Microservices Layer eCommerce Engine (Oracle ATG Web Commerce Platform) Home Delivery Rx Platform Transactional System for Specialty Pharmacy Transactional System for Home Delivery Pharmacy User Profile Information and Preferences for Privacy, Consent and Communications Email and SMS Communications Pharmacy Systems Specialty Rx Platform Unified Patient Profile Campaign Management Platform AllianceRx Walgreens Prime – DX Layer eCommerce Platform Integration Architecture
  17. 17. 17Capgemini Invent 2018. All rights reserved |Presentation Title | Author | Date Q U E S T I O N S & A N S W E R S
  18. 18. 18Capgemini Invent 2018. All rights reserved |Alliance Rx Walgreens Prime Case Study | Metin Ergener | October 2018 WE BELIEVE VISION WITHOUT VIABILITY IS WISHFUL THINKING. THIS ASK REQUIRES A TRUE END-TO-END CAPABILITY.
  19. 19. A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. ABOUT CAPGEMINI Learn more about us at www.capgemini.com This presentation contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright © 2018 Capgemini. All rights reserved.

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