How Intel® is Managing Information
Technology through the Downturn –
        Business Client Perspective
Legal Information
INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS OR IMPLI...
2009 has been a challenging year . . .

Business Spending               … but, IT Can’t
    is Tight …               Sacri...
The Challenge for IT

                          13%
                       Innovation


                                  ...
How IT Can Make a Difference




Drive Employee   Drive Business   Continue IT
 Productivity     Productivity    Efficienc...
How IT Can Make a Difference




Drive Employee    Drive Business   Continue IT
 Productivity      Productivity    Efficie...
Long-Term Consolidated IT Strategy
We moved through five stages in developing our long-
term consolidated IT strategy
Approximate Mix of Desktops/Notebooks
     By using total cost of ownership data and usage data, we inverted
     our desk...
Intel IT Client Strategy

• Enable flexibility
  through mobility
• Buy performance
  for productivity
• Refresh for TCO
 ...
Client Refresh Strategy
                                             2 to 4-years Based on User
                          ...
IT PC Annual TCO by Refresh Date
      The sample data shown here helped us determine that a three-year
      refresh cycl...
Benefits of Client Refresh
  Manageability

                        Solution        Description                         De...
Benefits of Client Refresh
  Manageability               Security             New Capabilities




• IT response & cost   ...
Summary
• Companies are looking to IT to
  improve competitiveness in the
  current environment

• IT opportunity to drive...
Other Resources Available:
        intel.com/it/              http://communities.intel.com/community/openportit/it

• Incr...
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How Intel Is Managing IT In A Downturn

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A presentation by Hang Soo at the Intel Enterprise Conference.

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How Intel Is Managing IT In A Downturn

  1. 1. How Intel® is Managing Information Technology through the Downturn – Business Client Perspective
  2. 2. Legal Information INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL'S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH THE FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR. Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or absence characteristics of any features or instructions marked "reserved" or "undefined." Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The information here is subject to change without subject notice. Do not finalize a design with this information. The products described in this document may contain design defects or errors known as errata which may cause the product to deviate from deviate published specifications. Current characterized errata are available on request. Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order. order. Hyper- Hyper-Threading Technology requires a computer system with a processor supporting HT Technology and an HT Technology-enabled chipset, BIOS and operating Technology- chipset, system. Performance will vary depending on the specific hardware and software you use. For more information including details on which processors support HT Technology, see http://www.intel.com/info/hyperthreading. Intel® Turbo Boost Technology requires a PC with a processor with Intel Turbo Boost Technology capability. Intel Turbo Boost Technology performance varies Technology depending on hardware, software and overall system configuration. Check with your PC manufacturer on whether your system delivers Intel Turbo Boost delivers Technology. For more information, see http://www.intel.com/technology/turboboost. All products, computer systems, dates, and figures specified are preliminary based on current expectations, and are subject to change without change notice This information is provided "as is" with no warranties whatsoever, including any warranty of merchantability, non-infringement, fitness for any non- particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. The hardware vendor remains solely responsible for the design, sale and functionality of its product, including any liability arising from product arising infringement or product warranty. Intel, the Intel logo, Centrino, Centrino Duo, Celeron, Intel Core, Intel Core Duo Intel Viiv, and Pentium are trademarks or registered registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Other names and brands may be claimed as the property of others Copyright © Intel Corporation 2009
  3. 3. 2009 has been a challenging year . . . Business Spending … but, IT Can’t is Tight … Sacrifice Core Services “Recession or not, “Job loses stack executives want IT up as recession to improve deepens.” competitiveness, not just cut costs.” —Associated Press —Information Week January 9, 2009 December 16, 2008
  4. 4. The Challenge for IT 13% Innovation 20% Enhance Existing Capabilities 67% of IT Spending is to Keep the Business Running Source: Gartner IT Key Metrics Data 2008 Need for Continued Investment on Innovation and Enhancing Capabilities 4
  5. 5. How IT Can Make a Difference Drive Employee Drive Business Continue IT Productivity Productivity Efficiencies 5
  6. 6. How IT Can Make a Difference Drive Employee Drive Business Continue IT Productivity Productivity Efficiencies • Mobile Client Refresh 6
  7. 7. Long-Term Consolidated IT Strategy We moved through five stages in developing our long- term consolidated IT strategy
  8. 8. Approximate Mix of Desktops/Notebooks By using total cost of ownership data and usage data, we inverted our desktop PC to wireless laptop ratio and achieved significant cost savings. 8 Intel - Public
  9. 9. Intel IT Client Strategy • Enable flexibility through mobility • Buy performance for productivity • Refresh for TCO savings • Deploy Vpro(R)™ Vpro(R)™ for manageability & security 9
  10. 10. Client Refresh Strategy 2 to 4-years Based on User After 3 yrs System age impacts – 60% higher support* productivity – Extended warranties – 5 year old system took ~50% longer in tasks* – Higher HW failures Productivity Test (sec) Client Support Cost – Increase virus & 1,268 1,163 security breaches 839 Increasing IT load complexity; security & regulation requirements Yr1 Yr2 Yr3 Yr4 T40 T42 T60 yr5 yr3 yr1 “IT” is the Killer App 10 * Source: Internal Intel data as of Feb’09, results will be dependent on specific system, configuration, and environment
  11. 11. IT PC Annual TCO by Refresh Date The sample data shown here helped us determine that a three-year refresh cycle optimized cost efficiencies. December 2008 11 Intel - Public
  12. 12. Benefits of Client Refresh Manageability Solution Description Deployed Remote Identify the issue and remotely Repair resolve a Boot issue Remote Assist with BIOS level Config. configuration changes, Whole Disk Encryption (WDE) assistance • IT response & cost Remote Identify faulty HW issues to • ‘08 - >31k clients Diagnosis assist Client Services in time to enabled (~80% of repair TAM) System Network access restriction, • ’09 - increased use Defense proactive isolation cases Asset Integrate platform audit with in Mgmt band agent inventory capabilities • ‘10 - 100% Intel® vPro™ managed fleet 12
  13. 13. Benefits of Client Refresh Manageability Security New Capabilities • IT response & cost • Hard drive encryption • Performance deployment gated on needed for • ‘08 - >31k clients refresh of clients productivity tools enabled (~80% of TAM) • Encryption impacts • SSD deployment boot & resume time • ’09 - increased use • Personal video cases conferencing • ‘10 - 100% Intel® vPro™ managed fleet 13
  14. 14. Summary • Companies are looking to IT to improve competitiveness in the current environment • IT opportunity to drive employee & business productivity - Mobile & managed client refresh • Mobile Client Refresh and Remote Management are key to reduced TCO of Client Machines 14
  15. 15. Other Resources Available: intel.com/it/ http://communities.intel.com/community/openportit/it • Increasing the Business Value of Mobility http://download.intel.com/it/pdf/Increasing_the_Business_Value_of_Mobility.pdf • Proactive PC Support Improves Service and Lowers TCO http://download.intel.com/it/pdf/320075.pdf • Improving the Mobile Experience with Solid-State Drives http://download.intel.com/it/pdf/Improving_the_Mobile_Experience_with_Solid_State_Drives_2009.pdf • Accelerated Server Refresh Reduces Data Center Cost http://www.intel.com/it/pdf/Accelerated_Server_Refresh_Reduces_Data_Center_Cost.pdf • Maximizing IT Value by Using High-End Server processors http://download.intel.com/it/pdf/AnimWP_Maximizing_IT_value_FINAL.pdf • Reducing Storage Growth and Cost; A Comprehensive Approach to Storage Optimizations http://download.intel.com/it/pdf/320947_en.pdf • Reducing Data Center Cost with an Air Economizer http://www.intel.com/it/pdf/Reducing_Data_Center_Cost_with_an_Air_Economizer.pdf • Intel IT Annul Performance Report http://www.intel.com/it/apr.htm 15

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