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Over the last seven years, Jacob has worked as a graphic designer at Illinois State University, and he has screwed up. A lot. Working with a super-sized ego at a medium-sized web office, failure comes fast; but so does education. With some humility, a lot of self-deprecation, and just a touch of irreverence, Jacob will share stories of professional embarrassment, creative conflicts, democratic dissolution, and international espionage (note: there is no international espionage). Through these professional flubs, some simple but challenging truths were discovered that help projects run smoother; even in an environment when common sense solutions can seem elusive.