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Community Health Impact - How effective hospitals align ouputs with outcomes

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Learn how the most effective hospitals today share the story of the impact of their charitable service and community health programs. We also look at the importance of aligning your outputs (the activities of your programs) with outcomes (the change your patients experience as a result of your program). Hospitals that quantify their outcomes have a better understanding of what their investment has achieved.

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Community Health Impact - How effective hospitals align ouputs with outcomes

  1. 1. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards presented by Copyright © 2014 Hospital Charitable Services Awards www.hospitalcharitableservicesawards.org June 30, 2014 Community Health Impact How Effective Hospitals Align Outputs with Outcomes
  2. 2. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards The story & impact of your charitable service & community health programs can be told in a number of ways.
  3. 3. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards You can use:  Statistics  Charts & Graphs  Stories  Tables of Diagnostic Codes  Details of Service Hours  Number of Patients Seen  Volunteer Hours 3
  4. 4. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards That Was Then 4 When it comes to charitable services & community health, hospitals have seemed satisfied to report outputs: “We treated 500 uninsured, low-income patients.”
  5. 5. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards This is Now 5 Today it’s essential to know & report how much you impacted a person’s health. It’s time to move your story from what you did (outputs) to what you achieved for the patients you served (outcomes).
  6. 6. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards Outputs are your program’s outreach efforts to the patients you serve. They include:  Referrals,  Screenings  Exams  Education  Other events 6 What Are Your Outputs?
  7. 7. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards Outcomes are your program’s mission distilled down to a person-by-person result:  Knowledge  Behavior  Attitude  Skill  Health & well-being 7 What Are Your Outcomes?
  8. 8. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards 8
  9. 9. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards Clarity Outcomes focus on what you’re trying to achieve 9 Insight Outcomes capture what is being accomplished Common Language Outcomes communicate what most matters Differentiation Outcomes reveal what distinguishes you
  10. 10. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards If you operate more than one community program or a broad program with several parts, we recommend you select and measure outcomes for one. It could be your “star” program or the easiest one to measure. 10 Start with One Program
  11. 11. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards 11 The process of choosing metrics should be a joint effort between:  Program management  Board members  Hospital staff  Community leaders  Other parties beneficial to the process Choose Your Outcome(s)
  12. 12. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards This program saves lives (outcome) by screening young people for potentially serious heart problems that have not been diagnosed and determines the best way to address them (outputs). 12 Youth Heart Watch Example #1
  13. 13. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards This program provides low-income families with fresh produce, frozen foods and health education (outputs) in order to improve their physical and financial health (outcomes). 13 Example #2 Mobile Food Market
  14. 14. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards Often outcomes are abstract. Indicators can serve as proxies for outcomes and help measure the program’s progress toward its intended outcomes. 14 Choose Your Indicators
  15. 15. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards If you can combine outcomes with financial data, you can calculate a monetary reflection of your program’s impact. This allows those financially supporting the program to know what their investment accomplished. 15 Return on Invested Giving (ROIG)
  16. 16. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards The alignment of outputs, outcomes, and financial data allow the most effective hospitals to calculate the cost to generate an outcome. 16 Cost Per Outcomes
  17. 17. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards What is Your Hospital’s Impact? 17 What your community programs are doing (outputs) matters. But what they are achieving for those they serve (outcomes) matters more.
  18. 18. www.hospitalcharitableservicesawards.orgCopyright © 2014 Hospital Charitable Services Awards Copyright © 2014 Hospital Charitable Services Awards www.hospitalcharitableservicesawards.org Want to Learn More? jacksonhealthcare.com/impact Visit here for more resources on measuring your programs’ community health impact.
  • PritishMisra

    Apr. 3, 2019

Learn how the most effective hospitals today share the story of the impact of their charitable service and community health programs. We also look at the importance of aligning your outputs (the activities of your programs) with outcomes (the change your patients experience as a result of your program). Hospitals that quantify their outcomes have a better understanding of what their investment has achieved.

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