SERVICE & ASSET MANAGEMENT
Altiris ® 6
Service & Asset Management Suite ™
ACTIVE ASSET MANAGEMENT: DON’T JUST TRACK—EXECUTE
Altiris® Service & Asset Management Suite™ combines enterprise asset and service
management disciplines into a single Web-based architecture, repository, and console
helping unite disparate departments and processes. By actively managing the entire
asset lifecycle, the suite helps organizations eliminate unnecessary software and
BENEFITS hardware costs, proactively manage vendor contracts, and align service resources
> Simplified implementation with ITIL to ensure IT investments are optimized.
of out-of-box ITIL
asset and service ACTIVE ASSET MANAGEMENT Service & Asset Management Suite’s embedded
management processes Altiris pioneered active asset management, the CMDB enforces data integrity and accuracy across
foundation of IT lifecycle management, enabling your company. Multiple departments and users can
> Actively track IT asset
disparate organizations to manage and gain visibility view and update common data, including software
into real-time asset information from a single source and hardware details, fixed asset information, con-
of truth. tracts, and entitlements.
historical information Through role-and-scope-based security, Service &
Service & Asset Management Suite's centralized
> Actively track software Configuration Management Data Base (CMDB) is the Asset Management Suite creates a unique user
and hardware usage basis of enterprise asset and service management experience ranging from IT to finance, procurement,
for reallocation and disciplines. The suite helps unite users through or security. Users are presented with the tools
contract negotiation role-specific consoles presenting the tools and and information they need to successfully complete
information they need to accomplish their everyday their jobs.The suite's intuitive user interface helps
> Proactively resolve your organization to be productive with little or
tasks, as well as prepare for future initiatives. Because
incidents and problems no training.
asset and service management disciplines are
to ensure asset and
managed through a single, active repository within
service availability Service & Asset Management Suite, management Service & Asset Management Suite packaging is based
can receive up-to-date cost and performance on a maturity model, leveraging a "razor and blade"
> Self-help designed to
information via Altiris Web Reports™ to drive approach, allowing you to snap in additional solutions
allow employees to
better decision-making processes. as your initiatives change and your company matures.
resolve their own issues
> Real-time diagnostic SINGLE ARCHITECTURE, REPOSITORY,
information to enable AND CONSOLE
better business decision- Service & Asset Management Suite helps
making processes IT organizations avoid wasting valuable
resources building and maintaining
> Snap-in, modular design
integration points between inventory,
solves immediate problems
asset repository, CMDB, and service
while building a roadmap
desk tools. Each asset and service
for the future
management component is natively
integrated through a single architecture,
repository, and console.The suite's
consolidated approach significantly
reduces implementation time and costs,
allowing your organization to realize a
faster mean-time to value and focus on
value-add initiatives. The Service & Asset Management Suite Quick Start provides managers with the tools
they need to gain control over their IT environment.
SERVICE & ASSET MANAGEMENT
INVENTORY IS WHERE IT BEGINS SINGLE SOURCE OF TRUTH
To effectively manage your enterprise, you need an Use Service & Asset Management Suite to
accurate and comprehensive inventory of your collect inventory and usage data to create asset
hardware and software environment. Service & Asset relationships within a single asset repository and
Management Suite reduces the cost of identifying and CMDB.The CMDB manages hierarchical
managing heterogeneous devices throughout your relationships of assets, including assets to other
enterprise. Easily discover and track comprehensive configuration items, users, locations, departments,
“Service & Asset Management cost centers, and associated contracts.
Suite is a brilliant tool for It also provides a 360-degree view of all
software auditing and metering asset relationships, which helps reduce
in one package.” the risk associated with change, provides
—SC ONLINE MAGAZINE the service desk with valuable information
August 2003 to accurately resolve incidents, and
presents detailed cost analysis of each
asset you own, further reducing TCO.
Users are able to quickly change the
status, assign a new location, edit asset
details, or dispose of assets within the
suite's asset list screen.
PROACTIVE VENDOR MANAGEMENT
Use Service & Asset Management Suite
On-the-fly updating of asset details is easy with Service & Asset Management Suite.
to proactively track vendor contracts,
including software license, lease,
hardware information, installed software packages, enterprise, and underpinning service agreements,
and OS settings for all IT assets throughout their as well as warranties and entitlements.Web Reports
lifecycle. Data is normalized, consolidated, and provide in-depth details about the objects under
secured in the asset repository. In addition to contract by correlating contract data with actual
managing discoverable assets, Service & Asset system inventory stored within the CMDB, which
Management Suite also supports the management presents reallocation and retirement opportunities.
of non-discoverable assets by supplying out-of-box The suite allows you to develop vendor negotiation
resource types populated through receiving and strategies, consolidate contracts, and eliminate
physical audit activities. unnecessary maintenance costs associated with
underutilized assets and configuration items.
ASSET USAGE VISIBILITY
Service & Asset Management Suite
captures detailed information about
desktops, notebooks, and servers and
determines how many copies of an
application are installed on your users'
systems.The suite’s software metering
technology determines which software
applications are actually being used and
how often, helping you to eliminate or
reallocate unused licenses, prepare
internal audits, and plan for future
software purchases. Matching usage
information to purchased license counts
stored in the software license agreement
allows you to more accurately gauge Use Service & Asset Management Suite to determine how assets are being used.
future software needs and purchase
accordingly, reducing costs and risks associated
with over-buying and under-buying.
SERVICE & ASSET MANAGEMENT
REDUCE SUPPORT COSTS DON’T JUST TRACK—EXECUTE
Lack of hardware and software standardization leads In today's service management environment, activity
to a complex environment that’s difficult to manage tracking tools are obsolete. Service & Asset
and costly to support. Service & Asset Management Management Suite has revolutionized the service
Suite provides visibility into hardware and software management environment by providing technicians
versions and allows you to better understand what with context-aware integration to other applications
areas to focus on to ensure consistency across your that help accomplish specific tasks.Technicians can
organization, ultimately increasing manageability and utilize Altiris analysis and systems management tools
reducing affiliated support costs. to resolve incidents and problems and execute
“We are implementing Altiris change activities without leaving a
Service & Asset Management record. Service & Asset Management
Suite to better track and Suite provides IT with native access
manage our fixed assets in to the asset repository and embedded
addition to taking inventory of knowledge management to reduce
our software and hardware resolution time and knowledge capture.
assets. It is easy for assets like The suite brings the IT organization
phones, monitors, and chairs closer to employees by allowing them
to get lost in a company of to research knowledgebase articles
hundreds of end users. Service for resolutions to their own issues,
& Asset Management Suite as well as provide service request and
gives us the ability to assign all incident logging within an employee
assets to an individual user or self-help portal.
department, track the use of
those assets, and report on ALTIRIS SUPPORT FOR ITIL
their total cost of ownership. Altiris IT lifecycle management solutions
Helpdesk Smart Tasks recommend analysis and execution tools automatically.
Integrated asset management are the industry’s most comprehensive
will help us save money on set of applications designed to support the
redundant or unused assets.” JUSTIFY FUTURE IT INVESTMENTS implementation of ITIL Service Support and Service
—JOHN CHANDLER IT organizations are continually faced with prioritizing Delivery processes. Altiris has extended ITIL
Network Support Supervisor technology purchases, yet purchasing departments support by introducing three main categories of
OMD USA don’t often have adequate information to execute tools: process management, analysis, and execution.
informed decisions. Service & Asset Management Altiris solutions allow you to follow ITIL process
Suite provides historic purchase information and guidelines and leverage context-aware systems
asset utilization metrics to help you make educated management tools to execute tasks throughout the
software and hardware purchasing decisions based on service support process.
business unit needs, not desires.
SECURITY AND RESILIENCE
The downloading of unauthorized
applications creates security vulnerabilities
and can lead to legal implications.
Service & Asset Management Suite
empowers you to monitor and set
policies to eliminate the introduction
of unauthorized applications into your
environment by automatically denying
installations and allowing the removal
of specified applications.The result is
a secure and compliant software
With Service & Asset Management Suite, you can manage all contract types from a