ITRP Staffing Survey Guidelines

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ITRP Staffing Survey Guidelines

  1. 1. Network & Technology Alliance ITS – Technology Infrastructure Initiatives _______________________________________________________________________________________ _______________________________________________________________________________________ ITRP Staffing Survey Purpose and Guidelines Purpose Adequate staffing for technology continues to be a challenge throughout the CSU System. Shrinking budgets and expanding technology needs continue to stretch available resources to support what has become mission critical infrastructure. NTA recognizes this fact and is using this survey instrument as a starting point to quantify current staffing levels (and shortfalls), and the gaps that will be created or widened with a fully deployed Infrastructure Terminal Resources Project (ITRP). This survey represents the first step in quantifying where campus staffing levels are for pre- and post-TII environments. The results of this survey will be analyzed and shared with NTA first, and then reported to ITAC. Completing Survey This first survey DOES NOT, and is not intended to address the full extent of each campus’ overall staffing requirements and shortfalls. It should be viewed as a first step only in presenting and building an overall and complete picture of staffing needs throughout the system. Subsequent surveys will build on this information until all areas of each campus’ responsibility have been covered (e.g., 7x24 support, residence halls, auxiliaries, email, security/firewalls, etc.). To make this a manageable process, the first step in the data collection process will cover only the current baseline ITRP initiatives listed below. Areas of the survey blocked out in gray do not require responses. Anything not included was seen as above baseline and will be covered in subsequent surveys. An explanation of each field in the survey follows: Hardware/Platform Support Available Router Ports – Quantity should be the current and post-TII number of baseline router ports. Count only those locations that are within the funded scope of the TII Stage 2 design and installation. The FTE should be the estimated average percent (%) of an FTE to install, maintain, and troubleshoot all baseline router ports. Router ports include both physical interfaces (routed Gigabit Ethernet ports) as well as logical interfaces (VLAN interfaces), but only includes those ports serving locations within the scope of your TII Stage 2 design. Switches and Hubs (Number of switches and hubs maintained) – Quantity should be the current and post-TII number of baseline switches and current hubs. Count only those switches and hubs that are within the funded scope of the TII Stage 2 design and installation. The FTE should be the estimated average percent (%) of an FTE to install, maintain, and troubleshoot all baseline switches. Available Switched Ports -- Quantity should be the current and post-TII number of baseline switched ports. This field is collecting quantity/numbers only. Staffing FTE for switched ports is covered in the field above (i.e., “Switches and Hubs”). Number of Active Ports – Quantity should be the current and post-TII number of active ports from the quantities listed above. This field is collecting _________________________________________________________________________________________________ 1 March 17, 2003
  2. 2. Network & Technology Alliance ITS – Technology Infrastructure Initiatives _______________________________________________________________________________________ _______________________________________________________________________________________ quantity/numbers only. Staffing FTE for switched ports is covered in the field above (i.e., “Switches and Hubs”). SUN Solaris – NMS – This field involves only the Sun Solaris platforms for the network management systems (NMS) and includes only base operating system and hardware support. Since the NMS system supports the post-TII environment, no data will be collected for current need. Campuses may have other SUN equipment that they currently manage, but this first survey is only collecting data on the NMS platform. Staffing should be the estimated average percent (%) of an FTE to install, maintain, and troubleshoot the baseline SUN equipment for NMS. W2K – NIAMS -- This field involves only the Windows 2000 server platform for the asset management system (NIAMS) for those campuses not implementing on UNIX. This field only includes base operating system (including SQL server/Oracle) and hardware support, not support and operating of the NIAMS application itself. Since the NIAMS system supports the post-TII environment, no data will be collected for current need. Campuses may have other NT or W2K server equipment that they currently manage, but this survey is only collecting data on the baseline NIAMS hardware. UNIX hardware for NIAMS should be included in the next category – UNIX/Linux. Staffing should be the estimated average percent (%) of an FTE to install, maintain, and troubleshoot the baseline W2K server platform supporting the Planet asset management software. UNIX/Linux Servers – This field involves the UNIX/Linux servers used to support baseline network applications. These include the NIAMS/Oracle system, DHCP and DNS -- services needed to support the baseline infrastructure. Campuses will have other services (e.g., email, Listserv, web, Usenet, etc.) on these types of platforms that are not included in this survey. These servers will be covered in subsequent surveys. Staffing should be the estimated average percent (%) of an FTE to install, maintain, and troubleshoot these baseline platforms. This field should only represent base operating system and hardware support, not support and operation of the individual applications that reside on these servers. Hardware Research and Development This field covers the average percent (%) of FTE for research, development and planning of baseline hardware only. The percent of FTE should be for R&D of items listed on this survey. Other areas of R&D will be collected in subsequent surveys. Software Support DHCP (Number of addresses managed) – This field covers both the number of addresses managed and the average percent (%) of FTE it takes to implement, manage and troubleshoot DHCP addressing on the network. The number of addresses managed should be taken to mean the number of active leases on the DHCP server at the time of the survey (as opposed to potential addresses the server could offer). Where feasible, this number should only indicate those addresses used in locations served by your TII Stage 2 design. DNS (Number of records managed) – This field covers the number of records managed for the network and the percent of FTE it takes to implement, manage and troubleshoot DNS on the network. Number of records managed should be taken to mean records for active hosts (i.e., records for hosts active on the network within the last month, and not a printer from three years ago or a record for a DHCP address that has never been used). _________________________________________________________________________________________________ 2 March 17, 2003
  3. 3. Network & Technology Alliance ITS – Technology Infrastructure Initiatives _______________________________________________________________________________________ _______________________________________________________________________________________ Where feasible, this number should only indicate those records used by machines in locations served by your TII design. Planet Asset Management – This field involves only the Planet software. Since the asset management software supports the post-TII environment, no data will be collected for current need. Staffing should be the estimated percent (%) of an FTE to install, maintain, and troubleshoot the Planet asset management software. This field should also include time for initial and ongoing data entry, as well as reporting and auditing of that data. Also include data on all State buildings that qualified for TII support but were not part of the TII Stage 2 design because their infrastructure already met the baseline standards. CiscoWorks (Number of nodes/endpoints managed) – This field covers the number of nodes or end points managed by CiscoWorks. Provide current data in this category if your campus implemented CiscoWorks previous to TII/ITRP. Number of managed nodes should only include devices covered by your TII Stage 2 design. Staffing should be the estimated percent (%) of an FTE to install, maintain, and troubleshoot the CiscoWorks software. SMARTS (Number of nodes/endpoints reported) – This field covers the number of nodes or end points managed by SMARTS. Number of managed nodes should only include devices covered by your TII Stage 2 design. Staffing should be the estimated percent (%) of an FTE to install, maintain, and troubleshoot the SMARTS software. Concord (Number of nodes/endpoints reported) -- This field covers the number of nodes or end points managed by Concord. Staffing should be the estimated percent (%) of an FTE to manage and troubleshoot the Concord software. Software Research and Development This field covers the average percent (%) of FTE for research, development and planning of baseline software only. Time spent for research and development with the NMS or NIAMS systems should be reported under the support fields for those applications. The percent of FTE should be for R&D of items listed on this survey (e.g., DNS, DHCP, and other network-enabling services). Other areas of R&D will be collected in subsequent surveys. Infrastructure Support Cable/Wire (Number of jacks installed) – This field covers the number of baseline jacks that are installed and supported both pre- and post-TII. Staffing should be the estimated percent (%) of an FTE to install, manage and troubleshoot the baseline cable plant infrastructure. Moves, Adds, Changes (MACs) – This field covers the number of moves, adds, and changes to the baseline cable plant infrastructure. For clarification, this field is collecting data on how many MACs are done annually on the cable/wire (jacks) numbers from the above field. Comm Rooms (number of rooms maintained) – This field covers the number of baseline comm rooms. Project Management _________________________________________________________________________________________________ 3 March 17, 2003
  4. 4. Network & Technology Alliance ITS – Technology Infrastructure Initiatives _______________________________________________________________________________________ _______________________________________________________________________________________ This field covers the estimated percent (%) of FTE for overall project management for baseline projects. Outsourced FTE This field covers the estimated percent (%) of FTE for all baseline service and support that is outsourced. Specify what area of service or support is outsourced (e.g., wiring). _________________________________________________________________________________________________ 4 March 17, 2003

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