Strategic Thinker, Business Partner, Human Resource Director, SHRM, PHR, HR in NC, Problem Solver, HR Manager, Jacquelyn Johnson,self starter
J A C Q U E L Y N C L A R K J O H N S O N , P H R , M.S.
3713 Lexham Court High Point, NC 27265 C: 336-209-7405 H-336-869-0760 firstname.lastname@example.org
CERTIFIED HUMAN RESOURCES PROFESSIONAL
ORGANIZATIONAL CULTURE AND VISION & PROACTIVE BUSINESS LEADERSHIP
POLICY PROCESS SYSTEMS
BUILDING OUTSTANDING WORKPLACES AND PERFORMANCE DRIVEN ORGANIZATIONS
Business-savvy results-driven and team-oriented leader offering solid credentials, coupled with experience in
developing, leading, and maximizing performance of both individuals and teams. Strong leader in driving
change and accomplished at developing and championing corporate values, vision, and mission. Recognized
as an excellent communicator with a proven ability to diffuse highly charged situations by quickly responding to
human resources issues and providing exceptional level of comfort for both management and staff. A
Strategic business partner and catalyst for innovative initiatives that address today’s business challenges of
attaining revenue goals, controlling expenses, satisfying customers, and attracting/retaining talent while
achieving business and profitability objectives. Member of key management teams and directly involved in the
total operation and growth of an organization. Experience participating in company strategic business goals
and operational objectives to insure optimum utilization of personnel. Capable of transitioning underperforming
organizations into highly effective ones as well as leading organizations through accelerated growth or rapid
change. Strategic planner and sound decision maker focused on bottom-line results, superior service quality,
and internal and external customer satisfaction
KNOWLEDGE AND EXPERTISE
Change Management Leadership Development &Coaching Team Conflict Resolution
Benefits Administration Employee Training & Development Diversity Initiatives
Succession Planning Talent / Performance Management Process Improvements
Organizational development Restructuring and Revitalization Employee Relations
Right Management High Point, North Carolina December 2008-Present
Right Management is the world's leading career transition and organizational consulting firm
Conduct initial outreach to potential candidates providing services overview and highlighting benefits
of outplacement support.
Point of contact for program deliverables through outplacement service programs.
Manage clients transitioning in their career, likely due to restructuring, layoff or other corporate action.
Ask insightful questions and probe thoroughly to fully understand client needs.
Communicate client needs accurately to other staff while maintaining regular and purposeful contact with
Coordinate necessary resources to achieve expected results, providing effective and value-added
Demand and practice excellence in all deliverables.
Drive business growth and build strategic client relationships
Jacquelyn Johnson, PHR, M.S |2
PricewaterhouseCoopers, LLP Greensboro, North Carolina October 2004 -January 2008
MARKET HUMAN RESOURCES MANAGER * resigned due to husband’s deployment to Iraq
The world’s largest professional services firm
Overall responsibility encompassed staffing, employee relations, compensation, organizational development,
payroll, internal communications and all generalist functions of human resources. Multi-site location
responsibility. Lead and directed human resources programs with an emphasis on excellence, innovation and
results.Responsible for strategic human resource planning to provide the firm with the best people talent
available and to position the firm as the employer of choice .Accountable for establishing and maintaining the
processes and systems which enabled the Firm to fully leverage the skills and talents of each team member.
Responsible for strategy implementation and helping to create a unique people experience for each individual,
while supporting firm wide values and working with the core competencies that measured and drive individual
and firm wide success in the marketplace. Responsible for supporting team members in reaching their full
market value which then set the firm apart as the distinctive Firm. Responsibility included providing counsel
and guidance to Team members, Partners and Managers regarding policies, procedures, and state/federal
regulatory compliance requirements.
Strengthened relationships with functional Lines of Service by making HR a strategic partner in
process development, staffing, and employee relations.
Elevated employee morale and increased confidence through communication forums, pulse survey’s,
incentive and recognition programs, etc.
Created an environment of inclusion, open communication, and honesty during times of organizational
Reduced employee attrition from 45% to 16% over three years.
Elevated local employee satisfaction scores to exceed national average by accessing employee
needs, implementing employee recognition and motivation programs, employee luncheons, promoting
chairman award nominations, birthday and holiday incentives and recognition, implementing individual
employee coaching sessions, etc.
Implemented a local diversity program to align with the Firm’s business strategy by ensuring that
Partners and Managers were directly involved in planning and conducting diversity activities , training
employees in intercultural communication to address differences in communication across cultures,
implementing peer focus groups, multi-cultural circles, etc.
Played a key Role as the HR Business Team lead for moving the Assurance Practice towards
adopting a Market team approach within the Carolinas Market. Was a major contributor to the
Human Capital Team in terms of leveraging talent and implementing programs to move Market teams
towards achieving excellence
Improved the Performance Management Process by training firm leadership to provide effective
performance centered written and verbal feedback on a consistent basis. Worked with employees to
solicit ongoing feedback from their supervisors.
Strengthened the Relationship Partner Process by ensuring that each partner was mapped to a staff
member and ensured that each Partner built a meaningful relationship with each staff a minimum of
twice a year.
The Generation Companies, LLC RTP, North Carolina June 1999- October 2004
DIRECTOR OF TRAINING AND HUMAN RESOURCES
Real Estate Investment Company that develops and manages Extended Stay Hotel Properties
Established the organizational start-up of the Training and HR Department where none existed by
developing Standard Operating Procedures, performance appraisal processes, training programs,
employee handbook and job descriptions, etc. Led the Human Resources strategy and objectives that
produced an employee-oriented, high performance culture that emphasized empowerment, quality,
productivity and standards, goal attainment, and the recruitment and ongoing development of a
superior workforce. Responsibility included designing and delivering corporate training programs,
presentations and quality assurance. Was a member of the key management team and directly
involved in the total operation and growth of the organization by participating in company strategic
Jacquelyn Johnson, PHR, M.S |3
business goals and operational objectives to insure optimum utilization of personnel. Provided human
resources and upper management support to employees which included, but are not limited to,
supervisory development and coaching, business planning, succession planning, and recruitment, all
HR functions and action planning. This position involved decision making on a daily basis which
impacted the business needs of the company and was responsible for the overall HR strategy.
Recognized as a Business Leader in directing staff. Responsibility included oversight of recruiting,
employee relations, compensation, benefits, training and development, performance coaching and
development and quality assurance.
Led The Generation Companies to be recognized as one of the Best Companies to Work for in
the Triangle Area for two consecutive years.
Awarded the Corporate Service Center Employee of the Year for two years for Outstanding
Recruited as the first-ever Training and Human Resources Director for The Generation
Overcame strong resistance and negativism to establish and direct a cost-effective Training and
Human Resources Department offering various programs and training to over 300 employees.
Implemented new training solutions annually when needed that met the needs of the business
and the employees.
Initiated and implemented the first-ever senior management training program. Training Program
was geared towards cultivating managers with a strong emphasis on company culture, vision,
level-5 leadership development, hotel operations, human resources, employee relations, financial
and expense controls, etc.
Developed an employee Performance Management System which included a Management by
Objectives (MBO) component, 360-feedback, and a 6-point rating scale.
Increased Employee Morale by developing and implementing an Employee Recognition and
Incentive Program which included annual awards, anniversary gifts and appreciation, etc.
Improved Quality Assurance Corporate Wide by creating a Mystery Shopper Program, surprise
Quality Assurance Inspection Program and rewarding Individuals for Outstanding Quality
Studio PLUS Hotels/Extended Stay America North Carolina August 1994-June 1999
DISTRICT MANAGER OF OPERATIONS
Hotel Development Company formerly based in Spartanburg, South Carolina. Responsible for hotels
located in the Greensboro, Winston-Salem and Roanoke, Virginia. Extended Stay America acquired
Studio Plus Hotels, April 1997.
Responsible for Operational Oversight of 4-6 Hotels. Responsibility included Human
Resources, recruiting, training, conducting Performance Reviews, leadership development,
employee relations, budgeting oversight, development and revenue generation.
EDUCATION & PROFESSIONAL AFFILIATIONS
North Carolina A&T State University, Greensboro, North Carolina
Master of Science in Human Resources Counseling (Business and Industry), May, 2005
Graduated Suma Cum Laude
Bennett College for Women, Greensboro, North Carolina
Bachelor of Arts in Accounting, May, 1990
Professional in Human Resources( PHR Certification), December 2003-present
Certified by the Society for Human Resource Development ( SHRM)
Beauty 4 Ashes International, Founding Partner & Board Member
Jacquelyn Johnson, PHR, M.S |4
501 (c) (3) Not-for-Profit organization that seeks to
equip women to live self- directed lives through career counseling, image consulting and mentorship