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  1. 1. ASIAN INSTITUTE OF TECHNOLOGY SCHOOL OF MANAGEMENT SM 80.27 - Performance Management, 3(3-0) Semester: January 2009 Instructor: Dr. Sununta Siengthai Venue: Lecture # 1 Meetings: Thursdays, 0900-1200 Rationale: The globalization process has led to more competitive environment worldwide. Together with the new information and communications technologies (ICTs) environment, organizations today are experiencing rapid changes due to economic growth, technological advancement, demographic changes and increased diversity of the workforce. It is necessary that managers are competent to manage organization performance effectively. This course will focus on people performance management. We will also emphasise the important role of strategy and leadership in improving the performance of organizations. Catalog Description: Performance management concept, performance management process, performance management planning, performance standards, performance measurement, performance reviews, performance improvement, benchmarking, performance rating, 360 degree feedback, performance management documentation, managing organization performance, managing team performance, personal development planning, performance management and pay, developing performance management, performance management training, evaluating performance management, strategy-focused organization, result-based leadership. Pre-requisite: None Course Outline: I. Performance management concept II. Performance management process III. Performance improvement IV. Performance management documentation V. Managing organization performance VI. Managing team performance VII. Personal development planning VIII. Performance management training IX. Strategy-focused organization X. Result-based leadership XI. Case studies Textbook(s): (Recommended) Armstrong, Michael (2000) Performance Management: Key Strategies and Practical Guidelines, Kogan Page, 259 pp.
  2. 2. Reference Book(s): Ganguli, Siddhartha (2008) Performance Management: ‘First Time Right’, Platinum Publishers,Kolkata, 332 pp. Harvard Business School (2007) Managing Performance to Maximize Results. Harvard Business School Press, Boston, Massachusetts.183 pp. Easterby-Smith; John Burgoyne; and Luis Araujo (eds.) (2001) Organizational Learning and the Learning Organization: Developments in Theory and Practice, Sage Publications, 247 pp. Kaplan, Robert S. And David P. Norton (2001) The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, Harvard Business School Press, 397 pp. Bacal, Robert (1999) Performance Management. McGraw-Hill, 208 pp. Ulrich, Dave; Jack Zenger and Norm Smallwood (1999) Results-Based Leadership: How Leaders Build the Business and Improve the Bottom Line. Harvard Business School Press, 234 pp. Harvard Business School (1998) Knowledge Management, Harvard Business School Press. Journals: Harvard Business Review Human Resource Management Employee Relations International Journal of Benchmarking Journal of Organizational Change Management Journal of Workplace Learning Journal of Management Development Team Performance Management Grading System: Participation - 30 % Term project - 30 % Final Exam - 40 % (open book) Instructor: Dr. S. Siengthai
  3. 3. List of Supplementary Readings: (Jan. 2009) 1. Real, Juan C.; Antonio Leal; and Jose L. Roldan (2006) “Information Technology as a Determinant of Organizational Learning and Technological Distinctive Competencies,” Industrial Marketing Management, 35, pp.505-521. 2. Barber, Elizabeth (2004) Benchmarking the Management of Projects: A Review of Current Thinking. International Journal of Project Management, 2 , pp.301-304. 3. Guan, J. and N. Ma (2003) “Innovative Capability and Export Performance of Chinese Firms,” Technovation, 23, pp.737-747. 4. Lampel, Joseph (2001) “The Core Competencies of Effective Project Execution: the Challenge of Diversity,” International Journal of Project Management, 19, pp.471-747. 5. Ling-yee, Li; Gabriel O. Ogunmokun (2001) “The Influence of Interfirm Relational Capabilities on Export Advantage and Performance: An Empirical Analysis,” International Business Review, 10 (2001), pp. 399 – 420. 6. Hitt, Michael A.; R. Duane Ireland; Ho-uk Lee (2000) “Technological Learning, Knowledge Management, Firm Growth and Performance: an Introductory Essay,” Journal of Engineering Technology Management, Vol.17, pp.231-246. 7. Hatten, Kenneth and Stephen R. Rosenthal (1998) “Managing the Process-Centered Enterprise,” Long Range Planning, Vol.32, No.3, pp.293-310. 8. Brush, Candida and Radha Chaganti (1998) “Business without Glamour? An Analysis of Resources on Performance by Size and Age in Small Service and Retail Firms,” Journal of Business Venturing, 14, pp.233-257. 9. Kaplan, Robert S. and David P. Norton (1996) “Using the Balanced Scorecard as a Strategic Management System,” Harvard Business Review, Harvard Business Review, January – February, pp.2-13. Suggested Readings: Beatty, Carol A.; Scott, Brenda A. Barker (2004) Building Smart Teams: A Roadmap to High Performance. Thousand Oaks, CA: Sage Publications, 197 pp. Brooke, Dobni C. (2006) “The innovative blueprint” Business Horizons, July, Vol. 49, Issue 4, pp.329-339. Carr, David K.; Kelvin J. Hard; and William J. Trahant (1996) Field book for change agents, consultants, team leaders, and re-engineering managers, McGraw-Hill, 248 pp. Georgiades, Nick and Richard Macdonell (1998) Leadership for Competitive Advantage. John Wiley & Sons, 232 pp. Kanter, Rosabeth Moss (1997) Frontiers of Management, A Harvard Business Review Book, 306 pp.
  4. 4. Hickman, Craig R. and Michael A. Silva (1984) Creating Excellence: Managing Corporate Culture, Strategy, and Change in the New Age, London, George Allen & Unwin, 305 pp. Lepak, David P. and Scott a. Snell (2003) “Managing the Human Resource Architecture for Knowledge-based Competition” in Susan E. Jackson; Michael A. Hitt; and Angelo S. Denisi (eds.) Managing Knowledge for Sustained Competitive Advantage: Designing Strategies for Effective Human Resource Management, Jossey-Bass, pp.127-154. Nielson, Gary L.; Bruce A. Pasternack; and Karen E. Van Nuys (2005) “ The Passive-Aggressive Organization,” Harvard Business Review, October. Pande, Peter S.; Robert P. Neuman; and Roland R. Cavanagh (2000) The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance. McGraw- Hill, 422 pp. Paauwe, Jaap (2004) HRM and Performance: Achieving Long-Term Viability, Oxford, Uk: Oxford University Press, 252 pp. Beatty, Carol A.; Scott, Brenda A. Barker (2004) Building Smart Teams: A Roadmap to High Performance. Thousand Oaks, CA: Sage Publications, 197 pp. Torraco, Richard J. (1999) “Performance Improvement Theory and Practice”, Advances in Developing Human Resources, No. 1.