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Role description


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Role description

  1. 1. Role description Post: Performance and Planning Manager Post number: Team: Performance and Customer Service Team Location: Myson House, Rugby Grade: 4 Line manages: Performance Improvement Officers (3) Reports to: Head of Performance and Customer Service Job purpose: 1. To manage and develop the performance improvement team and other resources, to ensure excellence in performance management and to achieve continuous improvement across the organisation. 2. To lead on the introduction of performance improvement techniques and support managers and staff in their implementation across the GSCC. 3. Develop and implement efficient and effective business and corporate planning processes to produce three year corporate plans and annual business plans and support managers in their implementation. 4. To contribute to the development of the Council’s corporate strategy, develop the relevant business and work plans in accordance with corporate guidance. Main duties: 1. To recruit, manage and develop Performance Improvement Staff, providing induction, supervision, appraisal, development, motivation, leadership and guidance, to deliver high quality services. 2. To help create a performance culture in the GSCC which promotes and celebrates continuous improvement through the use of evidence-based management. 3. To lead on the implementation of a continuous programme of service reviews that focuses on service improvement. Page 1
  2. 2. 4. To implement efficient and effective business planning processes to produce three year corporate plans and annual business plans. 5. To implement effective performance management and reporting systems to enable Council, EMT and managers to have the information they need to monitor and improve performance. 6. To provide information for public and stakeholders about the performance of the GSCC and disseminate as appropriate. 7. To develop, implement and be the custodian of the GSCC project and programme management methodology, supporting and advising staff on its use and periodically reviewing its appropriateness. 8. To work with key partners and stakeholders to identify opportunities for joint working and implement collaboratively as appropriate. 9. To learn from best practice in performance management and ensure it is implemented across the organisation 10. To develop business assurance processes which enable the organisation to achieve its business objectives; to keep these processes under review and to amend and develop them in line with GSCC corporate governance processes and legislative requirements. 11. To manage delegated budgets for Performance and Planning and contracts, where commissioned, assisting in the development of annual budgets, forecasting and tracking expenditure, ensuring expenditure against budgets is monitored, recorded and managed in line with corporate procedures and advising the Head of Service on a regular basis of the budget position and immediately of any significant variations. 12. To develop business and work plans for the team that are strategically aligned to business objectives and in line with the requirements of the corporate plan. Duties for all: 1. To comply with the General Social Care Council’s equal opportunities policies and procedures. 2. To contribute to the development of service improvements through participation and involvement in team meetings, workshops, conferences and other groups. 3. To learn about the work of the General Social Care Council, your group and your team so that you can respond or redirect questions and enquiries from staff, stakeholders and other agencies in a reasonably informed and helpful way. Page 2
  3. 3. 4. To work flexibly and respond positively to changing business needs and to undertake such other duties appropriate to the level of the post that may reasonably be required. Notes: 1. This job description describes the principal purpose and main elements of the job. It is a guide to the nature of the main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule of tasks. January 2009 Page 3
  4. 4. Person specification Post: Performance and Planning Manager Post number: Essential criteria Abilities and skills Ability to manage and lead a team, motivating, developing and A supporting staff to meet team objectives. Highly developed ability to present information in writing and orally, C including reports and business plans, in a clear, concise and understandable way. D Ability to plan and manage resources, services and projects. Ability to establish and maintain effective and co-operative working E relationships, influencing and engaging staff at all levels and external stakeholders. Education, knowledge and experience Experience of successfully managing performance management or similar H services I Knowledge of performance management software and its practical use. Experience of reviewing services using established techniques and J influencing managers to implement recommendations for improvement Experience of developing, implementing and managing a business K planning process to meet an organisation’s requirements. Knowledge and experience in the support of formal project and L programme management technologies and tools. Personal characteristics M Personal commitment to diversity and equal opportunities. Diplomacy and sensitivity to work with a variety of people at all levels N within an organisation to achieve results. Desirable Criteria O Project Management Qualification January 2009 Page 4