Performance Update

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Performance Update

  1. 1. Appendix A Quarterly Performance Indicators Update Report 2006 – 2007 (April – December) Page Key Performance Indicators at a glance 2004 – 2007 3 Your Council’s Performance Indicators 6 (April to December 2006) • Access and Affordable Housing 6 • Building Corporate Capacity 8 • Community 10 • Economy 13 • Environment 15 • Learning and Knowledge 18 • Safety and Health 19 For further information, please contact: David Trotter Performance and Review Policy Officer North Dorset District Council Nordon Blandford Forum DT11 7LL Telephone: 01258 484056 E-mail: dtrotter@north-dorset.gov.uk 1
  2. 2. Quarterly Performance Indicators 2006 - 2007 Introduction This document presents information on North Dorset District Council’s Key Performance Indicators for the financial year 2006 - 2007. It also provides a visual indication of the Council’s performance against the targets it set itself in the Corporate Plan for Improvement 2006 – 2009. The Corporate Plan for Improvement was produced on 30 June and copies are available from the Performance and Review Policy Officer and the Council web site. Purpose The purpose of the document is to provide our current performance against our performance indicators together with our key performance indicators at a glance. The report summarises our performance across a range of performance measures, for example, Performance Indicators, Staff Statistics, Customer Contract, Freedom of Information Statistics together with Revenues and Benefits. The information will be made available to the Senior Management Team, Team Leaders, Members and the general public. The report can also be viewed on the Council website together with the performance information notice board. 2
  3. 3. Key Performance Indicators at a glance 2004 – 2007 Current Are we on 2004 – 2005 2004 – 2005 2005 – 2006 2005 – 2006 2006 – 2007 Performance track to hit PI No. Description Quartile Quartile Target as at 31 Dec target? Outturn Outturn 2006  HOUSING Best: 1 wk Best: 1.35 wk 183a Average length of stay in bed & breakfast 8 wk Median: 3 wk Worst: 5 wk 3.5 wk Median: 3 wk Worst: 4.95 wk 6 wk 2.94 wk  Best: 0 wk Best: 0 wk 183b Average length of stay in hostels 0 wk Median: 8 wk Worst: 18 wk 0 wk Median: 6.84 wk Worst: 5 wk 0 wk 0 wk  Change in families placed in temporary Best: 6.31% Best: -17.82% 203 accommodation 18.2% Median: 9.4% Worst: 25.2% 0% Median: 1.05% Worst: 22.22% 0% 0%  ENVIRONMENT Best: 380.8 kgs Best: 381 kgs 393.67 374.22 84 Household waste collected Median: 411 kgs Median: 409 kgs 389.18 Annual kgs kgs Worst: 443 kgs Worst: 443 kgs kgs Best: 100% Best: 100% 91 Pop served by a kerbside collection of recyclables 87% Median: 97.7% 92.18% Median: 99.4% 93% Annual Worst: 89.8% Worst: 94% Best: 100% Best: 89.36% 106 New homes on brown field sites 31.38% Median: 72.09% 38.3% Median: 75% 34% Annual Worst: 52% Worst: 57.36% Best: 71.25% Best: 74.75% 109a Major planning applications in 13 weeks 42% Median: 59% Worst: 46.87% 68.57% Median: 66.67% Worst: 58.05% 60% 78%  Best: 75.33% Best: 80.39% 109b Minor planning applications in 8 weeks 55% Median: 69.05% Worst: 61% 80.45% Median: 74.01% Worst: 68.6% 65% 85%  Best: 88.03% Best: 91.61% 109c Other planning applications in 8 weeks 79% Median: 84.52% Worst: 79.97% 92.76% Median: 88.23% Worst: 83.85% 80% 87%  204 Planning appeals allowed against decision to refuse 15% Not ranked 33% Not ranked 30% 30%  Best: 88.9% Best: 94.4% 205 Score against quality of planning checklist 67% Median: 83.3% Worst: 77.8% 72% Median: 94% Worst: 83.3% 72% 83%  3
  4. 4. Current Are we on 2004 – 2005 2004 – 2005 2005 – 2006 2005 – 2006 2006 – 2007 Performance track to hit PI No. Description Quartile Quartile Target as at 31 Dec target? Outturn Outturn 2006  ENVIRONMENTAL HEALTH Best: 93.4% Best: 98.7% 166 Environmental health checklist 90% Median: 85.7% 83.3% Median: 90% 95% Annual Worst: 75% Worst: 80% TRANSACTIONS Best: 97% Best: 97.3% 8 Invoices paid on time 85% Median: 94.69% Worst: 91.06% 87% Median: 95% Worst: 92.2% 90% 96.17%  Best: 98.5% Best: 98.53% 9 Council Tax collected 98.46% Median: 98% 98.13% Median: 98.11% 98.2% Annual Worst: 97.31% Worst: 97.4% Best: 99.2% Best: 99.3% 10 NNDR collected 98.33% Median: 98.81% 98.08% Median: 99% 98.5% Annual Worst: 98.22% Worst: 98.4% Best: 84.69% Best: 100% 157 Types of interactions delivered electronically 56% Median: 75% Worst: 64.27% 100% Median: 99.45% Worst: 97.01% 100% 100%  PEOPLE Best: 28.93% Best: 31.25% 11a Top 5% earners women 36% Median: 23.07% Worst: 16.10% 34% Median: 25% Worst: 18.79% 30% 30%  Best: 1.98% Best: 3.37% 11b Top 5% earners from ethnic minorities 0% Median: 0% Worst: 0% 0% Median: 0% Worst: 0% 0% 0%  Best:8.48 days Best: 8.29days 12 Staff sickness 9.8 days Median:9.6 days Worst:11.10days 9.05 days Median: 9.5days Worst: 10.9days 8.7 days 6.68 days  Best: 0% Best: 0% 14 Early retirements 0% Median: 0.41% Worst: 1.04% 0% Median: 0.4% Worst: 0.83% 0% .34%  Best: 0% Best: 0% 15 Ill health retirements 0% Median: 0.28% 0% Median: 0.25% 0.33% Annual Worst: 0.5% Worst: 0.42% 4
  5. 5. Current Are we on 2004 – 2005 2004 – 2005 2005 – 2006 2005 – 2006 2006 – 2007 Performance track to hit PI No. Description Quartile Quartile Target as at 31 Dec target? Outturn Outturn 2006  Best: 4.10% Best: 4.37% 16a Staff with disabilities 2.97% Median: 2.8% Worst: 1.86% 3% Median: 3.11% Worst: 2.13% 3% 3.8%  Best: 2.5% Best: 2.7% 17a Staff from ethnic minorities 0.33% Median: 1.4% Worst: 0.7% 0.67% Median: 1.4% Worst: 0.8% 0.66% 0.69%  HOUSING BENEFIT Best: 28 days Best: 25.5 days 78a Average time new benefit claim 31.42 days Median: 33 days Worst: 40.6 days 34.68 days Median: 31 days Worst: 37.8days 32 days 18.87 days  Best: 6.8 days Best: 8.5 days 78b Average time change in circumstances for benefit claims 12.10 days Median: 8.8days Worst: 12.4days 15.98 days Median: 12days Worst: 16.7% 20 days 10.03 days  Best: 99% Best: 99% 79a Benefit cases processed correctly 97.6% Median: 98% Worst: 96.8% 95.2% Median: 98.2% Worst: 96.8% 97% 96%  5
  6. 6. Your Council’s Performance Indicators Indicators prefixed with ‘BV’ are statutory national performance indicators set by the Government. Indicators prefixed with ‘LP’ are local (non-statutory) performance indicators set by North Dorset District Council. Quartile 2005/06 Best: Performance falls within the top quartile (25%) Worst: Performance falls within the bottom quartile of the benchmark. (75%) of the benchmark. Access and Affordable Housing: Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006 / 2007/08 2008/09 2009/10 BV64 How many private sector vacant dwellings became Best: 38 occupied or were demolished during the financial 7 Median: 13 7 Annual 8 9 year as a direct result of our action? Worst: 4 BV157 The number of types of interactions that are Best: 100% enabled for electronic delivery as a percentage of the types of interactions that are legally 100% Median: 99.45% Worst: 97.01% 100% 100%  100% 100% permissible for electronic delivery. BV183a The average length of stay in B&B accommodation Best: 1.35 week of households with dependent children or a pregnant woman and which are unintentionally 3.5 weeks Median: 3 weeks Worst: 4.95 weeks 6 weeks 2.94 weeks  6 weeks 6 weeks homeless and in priority need? BV183b The average length of stay in hostel Best: 0 weeks accommodation of households with dependent children or a pregnant woman and which are 0 weeks Median 6.84 weeks Worst: 18.48 weeks 0 weeks 0 weeks  0 weeks 0 weeks unintentionally homeless and in priority need? BV202 The number of people sleeping rough on a single Best: 0 night within the area of the local authority. 2 Median: 1 <10 Annual < 10 < 10 Worst: 4 BV203 The percentage increase in the average number of Best: -17.82% families placed in temporary accommodation. 0% Median: 1.05% Worst: 22.22% 0% 0%  0% 0% Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 6
  7. 7. 2005/06 2005/06 2006/07 at 31 Dec 2006 / 2007/08 2008/09 2009/10 BV213 Number of households who considered Best: 5 themselves as homeless, who approached the Median: 2 local housing authority’s housing advice service(s), 16 Worst: 1 17 Annual 18 19 and for whom housing advice casework intervention resolved their situation. BV214 Proportion of households accepted as statutorily Best: 0% homeless who were accepted as statutorily 6.25% Median: 1.82% <10% Annual <10% <10% homeless by the same Authority within the last two Worst: 4.19% years. Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006 / 2007/08 2008/09 2009/10 LP1 What percentage of telephone calls did we answer within target? (15 seconds) 90% Not ranked 90% 80%  92% 94% LP2 How many new homes were affordable dwellings? 123 Not ranked 90 Annual 90 90 LP3 What was the average time we took to decide whether to accept people as homeless? 21 days Not ranked 30 days 33 days 30 days 30 days LP4 How many social housing dwellings were let to Not ranked Annual people with a local connection? 85.4% 90% 90% 90% 7
  8. 8. Building Corporate Capacity: Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006 / 2007/08 2008/09 2009/10 BV3 The percentage of people satisfied with the overall service provided by the Council? - - 61% Tri Annual BV4 The percentage of those making complaints satisfied with the handling of those complaints? - - 37% Tri Annual BV8 The percentage of invoices for commercial goods Best: 97.3% and services paid by us within 30 days of receipt or within the agreed payment terms? 87%% Median: 95.0% Worst: 92.2% 90% 96.17%  95% 100% BV9 What percentage of Council Tax did we collect? Best: 98.53% 98.13% Median: 98.11% 98.2% Annual 98.4% 98.6% Worst: 97.4% BV10 What percentage of business rates did we collect? Best: 99.3% 98.08% Median: 99% 98.5% Annual 98.7% 98.9% Worst: 98.4% BV11a What percentage of our top 5% earners are Best: 31.25% women? 34% Median: 25% Worst: 18.79% 30% 30%  30% 30% BV11b What percentage of our top 5% earners are from Best: 3.37% black and ethnic minority communities? 0% Median: 0% Worst: 0% 0% 0%  6% 6% BV11c What percentage of the top paid 5% of staff have Best :5.91% a disability. 0% Median: 2.09% 6% Annual 9% 9% Worst: 0% BV12 How many working days/shifts were lost due to Best: 8.29 days sickness absence? 9.5 days Median: 9.54 days Worst: 10.92 days 8.7 days 6.68 days  8.6 days 8.4 days BV14 How many early retirements were there as a Best: 0% percentage of our total workforce? 0% Median: 0.4% 0% Annual 0.33 0.33% Worst: 0.83% BV15 What percentage of all employees retired on Best: 0% grounds of ill health? 0% Median: 0.25% 0.33% Annual 0.33% 0.33% Worst: 0.42% BV16a What percentage of staff met the Disability Best: 4.37% Discrimination Act 1995 disability definition? 2.35% Median: 3.11% 3% Annual 3% 3% Worst: 2.13% BV16b What percentage of North Dorset people aged 18 – 65 years were disabled people? 12.2% Not ranked - Annual - - 8
  9. 9. Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006 / 2007/08 2008/09 2009/10 BV17a What percentage of staff were from minority ethnic Best: 2.7% communities? 0.67% Median: 1.4% 0.66% Annual 0.66% 1% Worst: 0.8% BV17b What percentage of North Dorset people aged 18 – 65 years were from ethnic minority communities? 1.42% Not ranked - Annual - - - Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006 / 2007/08 2008/09 2009/10 LP5 What percentage of electoral registration forms completed at annual canvass. 92% Not ranked 93% Annual 93% 94% LP6 The percentage of our BVPIs in the top two quartiles. 46% Not ranked 50% Annual 50% 55% LP7 When did we close our accounts? 30 June Not ranked 30 June Annual 30 June 30 June LP8 What percentages of staff performance reviews were completed by 10 weeks of target date? 88% Not ranked 80% Annual 80% 80% 9
  10. 10. Community: Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006 / 2007/08 2008/09 2009/10 BV2a The level of the Equality Standard for local government to which the Authority conforms in Level 2 Not ranked Level 2 Annual Level 3 Level 3 respect of gender, race and disability? BV2b The quality of an Authority’s Race Equality Scheme (RES) and the improvements resulting 52.5% Not ranked 60% Annual 70% 75% from its application? BV76a The number of housing benefit claimants in the local authority area visited, per 1,000 caseload. 145.66 Not ranked 193 Annual 193 193 BV76b The number of fraud investigators employed by the Local Authority, per 1,000 caseload. 0.17 Not ranked 0.4 Annual 0.4 0.4 BV76c The number of housing benefit and council tax benefit (HB/CTB) fraud investigations carried out 19.11 Not ranked 29 Annual 31 33 by the Local Authority per year, per 1,000 caseload. BV76d The number of housing benefit and council tax benefit (HB/CTB) prosecutions and sanctions, per 1.94 Not ranked 4 Annual 4 4 year, per 1,000 caseload, in the Local Authority Area. BV78a Speed of processing: What is the average time we Best: 25.5 days take to process new benefit claims (calendar days)? 34.68 days Median: 31 days Worst: 37.8 days 32 days 18.87 days  31 days 29 days BV78b What is the average time we take to process Best: 8.5 days notifications of changes of circumstances 16.27 Median:11.9 days 20 days 10.03 days 19 days 18 days (calendar days)? days Worst: 16.7 days  BV79a In what percentage of cases did we correctly Best: 99% calculate the amount of benefit due, based on the information available? 95.2% Median: 98.2% Worst: 96.8% 97% 96%  98% 99% 10
  11. 11. Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006 / 2007/08 2008/09 2009/10 BV79b The amount of Housing Benefit overpayments Best: 79.46% (i) (HB) recovered during the period on as a 81.3% Median: 70.35% 83% Annual 85% 87% percentage of HB deemed recoverable Worst: 59.37% overpayments during that period. BV79b HB overpayments recovered during the period as Best: 41.22% (ii) a percentage of the total amount of HB 47% Median: 34.11% Annual overpayments debt outstanding at the start of the Worst: 28.35% 49% 50% 51% period plus amount of HB overpayments identified during the period. BV79b Housing Benefit (HB) overpayments written off (iii) during the period as a percentage of the total Annual amount of HB overpayment debt outstanding at 5.37% Not ranked 10% 9% 8% the start of the period, plus amount of HB overpayments identified during the period. BV80 User satisfaction survey covering issues of accessibility, staffing issues, helpfulness, communication and information. A. Satisfaction with the facilities to get in touch with the benefits office. - - 84% - B. Satisfaction with the service in the actual office. - - 86% - C. Satisfaction with the telephone service. - - 80% - D. Satisfaction with staff in the benefits office. - - 86% Tri Annual - E. Satisfaction with clarity and understandability of - - 67.5% - the forms, leaflets and letters. F. Satisfaction with the amount of time it took us to - - 76% - tell them whether their claim was successful. G. Overall satisfaction with the Benefits service. - - 84% - BV156 The percentage of our buildings open to the public Best: 87.5% in which all public areas are suitable for and 67% Median 72.87% 83% Annual 83% 83% accessible to disabled people? Worst: 53.81% 11
  12. 12. Ref: Indicator Actual Quartile Target Performance as On Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006 Target? 2007/08 2008/09 2009/10  / BV174 How many racial incidents did we record per 100,000 population? 0 Not ranked 1.6 Annual 1.6 1.6 BV175 What percentage of these racial incidents resulted Best: 100% in further action? 100% Median: 100% 100% Annual 100% 100% Worst: 100% BV226a Total amount spent by the Local Authority on Advice and Guidance services provided by £94,000 Not ranked £87,000 Annual £87,000 £87,000 external organisations. BV226b Percentage of monies spent on advice and guidance services provision which was given to 96% Not ranked 98% Annual 100% 100% organisations holding the CVLS Quality Mark at ‘General Help’ level and above. BV226c Total amount spent on Advice and Guidance in the areas of housing, welfare benefits and consumer £290,000 Not ranked £284,000 Annual £278,000 £270,000 matters which is provided directly by the authority to the public. 12
  13. 13. Economy: Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006  / 2007/08 2008/09 2009/10 BV109a Percentage of major planning applications Best: 74.75% determined within 13 weeks. 68.57% Median: 66.67% Worst: 58.05% 60% 78%  60% 60% BV109b Percentage of minor planning applications Best: 80.39% determined within 8 weeks. 80.45% Median: 74.01% Worst: 68.60% 65% 85%  65% 65% BV109c Percentage of other planning applications Best: 91.61% determined within 8 weeks. 92.76% Median: 88.23% Worst: 83.85% 80% 87%  80% 80% BV111 Percentage of applicants and those commenting on planning applications satisfied with the service - - 75% Tri Annual - - - received. BV179 What percentage of standard land searches did we Best: 100% carry out within 10 working days? 99% Median: 99.93% Worst: 97.18% 99% 99%  99% 100% BV200a Did the local planning authority submit the Local Development Scheme (LDS) by 28 March 2005 Yes Not ranked Yes Annual Yes Yes and thereafter maintain a 3 year rolling programme? BV200b Has the local planning authority met the milestones which the current Local Development Yes Not ranked Yes Annual Yes Yes Scheme (LDS) sets out? BV200c Did the Local Planning Authority publish an annual monitoring report by December of the last year? Yes Not ranked Yes Annual Yes Yes BV204 Percentage of planning appeals allowed against the authority’s decision to refuse planning applications. 33% Not ranked 30% 30%  25% 25% BV205 Planning – Quality of service checklist. Best: 94.4% 72% Median: 94% Worst: 83.3% 72% 83%  88% 94% 13
  14. 14. Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006  / 2007/08 2008/09 2009/10 LP9 What percentage of planning decisions were delegated to officers? 93% Not ranked 90% 94%  90% 90% LP10 What percentage of planning enforcement complaints did we respond to within 15 working days 71% Not ranked 60% 76%  75% 75% 14
  15. 15. Environment: Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006  / 2007/08 2008/09 2009/10 BV82a Percentage of household waste arisings which Best: 21.72% (i) have been sent by the Authority for recycling. 21.26% Median: 18.15% Worst: 14.79% 23% 24.38%  23% 23% BV82a Total tonnage of household waste arisings have 5146 Best: 9083 5736 4255.09 5908 6085 (ii) been sent by the Authority for recycling. tonnes Median: 6840 Worst: 5280 tonnes tonnes  tonnes tonnes BV82b The percentage of household waste sent by the Best: 14.67% (i) Authority for composting or treatment by anaerobic digestion. 4.32%% Median: 8.29% Worst: 2.68% 7% 8.51%  7% 7% BV82b The tonnage of household waste sent by the Best: 6049 (ii) Authority for composting or treatment by anaerobic digestion. 1046.86 tonnes Median: 3158 Worst: 934 1746 tonnes 1485 tonnes  1798 tonnes 1852 tonnes BV84a How many kilograms of household waste were Best: 381kgs collected per head of population? 374.22 Median: 410kgs 385 kgs Annual 297 kgs 408 kgs kgs Worst: 443kgs BV84b Percentage change from the previous financial Best:-3.22% year in the number of kilograms of household -4.94% Median:-0.44% 3% Annual 3% 3% waste collected per head of the population. Worst:2.51% BV86 What was the cost of waste collection per Best: £40.28 household? £45.70 Median: £46.25 £45.70 Annual £48.00 £50.50 Worst: £52.61 BV89 The percentage of people satisfied that land is clear of litter and refuse. - - 66% Tri Annual BV90a Percentage of people expressing satisfaction with Household Waste Collection - - 89% Tri Annual BV90b Percentage of people expressing satisfaction with Recycling Facilities - - 75% Tri Annual 15
  16. 16. Ref: Indicator Actual Quartile Target Performance as On Target? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006  / 2007/08 2008/09 2009/10 BV91a Percentage of the population was served by a Best:100% kerbside collection of recyclable? 92.18% Median:99.4% 93% Annual 94% 95% Worst:94% BV91b Percentage of the population was served by a Best:100% kerbside collection of at least two recyclables? 92.18% Median:98.8% 93% Annual 93% 94% Worst:92.3% BV106 Percentage of new homes were built on previously Best: 89.36% developed land? 38.3% Median: 75% 34% Annual 34% 34% Worst: 57.36% BV119e Percentage of all residents were satisfied with parks/open spaces? - - 72% Tri Annual - - BV166 How did we score against a checklist of Best: 98.7% enforcement best practice for environmental health 83.3% Median: 90% 95% Annual 95% 95% standards? Worst: 80% BV199a The proportion of relevant land and highways (expressed as a percentage) that is assessed as Not monitored having combined deposits of litter and detritus that fall below an acceptable level. BV199b The proportion of relevant land and highways (expressed as a percentage) from which Not monitored unacceptable levels of graffiti are visible. BV199c The proportion of relevant land and highways (expressed as a percentage) from which Not monitored unacceptable levels of fly-posting are visible. BV199d The year on year reduction in total number of incidents and increase in total number of Not monitored enforcement actions taken to deal with ‘fly-tipping’. BV216a Number of ‘sites of potential concern’ (within the Best: 1198 local authority area), with respect to land 742 Median: 697 - Annual - - - contamination. Worst: 323. BV216b Number of sites for which sufficient detailed Best: 8 information is available to decide whether 22.32 Median: 3 - Annual - - - remediation of the land is necessary, as a Worst: 1 percentage of all ‘sites of potential concern’. BV217 Percentage of pollution control improvements to Best:100% existing installations completed on time. 0% Median:94% 67% Annual 85% 90% Worst:85% 16
  17. 17. BV218a Percentage of new reports of abandoned vehicles Best:96.12% investigated within 24hrs of notification. 89% Median:87% Worst:71.58% 96% 98.8%  96% 96% Ref: Indicator Actual Quartile Target Performance as Target met? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006  / 2007/08 2008/09 2009/10 BV218b Percentage of abandoned vehicles removed with Best:93.95% 24 hours from the point at which the Authority is legally entitled to remove the vehicle. 75% Median:77.5% Worst:56.53% 80% 87.09%  80% 80% BV219a Total number of conservation areas in the local authority area. 45 Not ranked 45 45 45 Annual BV219b Percentage of conservation areas in the local Best: 26% authority area with an up-to-date character 2% Median: 7.69% 4% Annual 6% 8% appraisal. Worst: 0% BV219c Percentage of conservation areas with published Best: 5.5% management proposals. 2% Median: 0% 4% Annual 6% 8% Worst: 0% Ref: Indicator Actual Quartile Target Performance as Target met? Target Target Target 200506 2005/06 2006/07 at 31 Dec 2006  / 2007/08 2008/09 2009/10 LP11 What percentage of Pest Control enquiries did we respond to within 3 working days? 98% Not ranked 95% Annual 98% 98% LP12 What percentage of environmental health urgent service requests did we respond to the same or next working day (during office hours). 100% Not ranked 95% 100%  95% 95% 17
  18. 18. Learning and Knowledge: Ref: Indicator Actual Quartile Target Actual Target met? Target Target Target 2005/06 2005/06 2006/07 2006/07  / 2007/08 2008/09 2009/10 BV119a Percentage of residents satisfied with sports and leisure facilities. - - 60% Tri Annual - 18
  19. 19. Safety and Health: Ref: Indicator Actual Quartile Target Performance as Target met? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006  / 2007/08 2008/09 2009/10 BV126 How many domestic burglaries were there per Best: 5.7 1,000 households? 4.8 Median:7.4 4.57 Annual 5.07 5.07 Worst: 9.6 BV127a Violent crime per year, per 1,000 population in the Best:11.1 Local Authority area 8.7 Median:14.5 7.36 Annual 6.59 6.59 Worst:18.6 BV127b Robberies per year, per 1,000 population in the Best:0.2 Local Authority area 0.1 Median:0.3 0.08 Annual 0.07 0.07 Worst:0.7 BV128 The number of vehicle crimes per year, per 1,000 Best: 6.4 population in the Local Authority Area. 6.1 Median: 8.3 5.4 Annual 5.89 5.89 Worst: 10.5 BV225 Actions Against Domestic Violence: The percentage of questions to which a local authority 27% Not ranked 27% Annual 63% 72% can answer yes. Ref: Indicator Actual Quartile Target Performance as Target met? Target Target Target 2005/06 2005/06 2006/07 at 31 Dec 2006  / 2007/08 2008/09 2009/10 LP13 What percentage of residents feels safe after dark? 96% Not ranked 97% Annual 97% 97% LP14 What percentage of residents feels safe during the day? 99% Not ranked 99% Annual 99% 99% LP15 How many GP referrals did we manage? 518 Not ranked 550 351  600 600 LP16 What percentage of necessary food premises inspections were carried out for High Risk 95% Not ranked 98% Annual 98% 99% premises? 19

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