Performance Measurement

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Performance Measurement

  1. 1. Performance Measurement
  2. 2. Performance Measurement: Purposes <ul><li>Monitoring and reporting </li></ul><ul><li>Strategic planning </li></ul><ul><li>Budgeting and financial management </li></ul><ul><li>Program management </li></ul><ul><li>Program evaluation </li></ul><ul><li>Performance management </li></ul><ul><li>Quality improvements, process improvement </li></ul><ul><li>Contract management </li></ul><ul><li>External benchmarking </li></ul><ul><li>Communication with the public </li></ul>
  3. 3. PDP “Outcome” Measures <ul><li>“ PDP published 3 planned manuals for newly elected legislators and their aides. 50 legislators and 80 aides have requested copies.” </li></ul><ul><li>“ PDP organized a two-day information fair for the Ukrainian legislature, where 22 Ukrainian NGOs and foreign donor and technical assistance organizations participated. Over 200 legislators and aides attended.” </li></ul>
  4. 5. Logic Models
  5. 6. Types of Output Performance Measures <ul><li>Output </li></ul><ul><li>Efficiency </li></ul><ul><li>Productivity </li></ul><ul><li>Service Quality </li></ul><ul><li>Effectiveness </li></ul><ul><li>Cost-Effectiveness </li></ul><ul><li>Customer Satisfaction </li></ul>
  6. 7. Behn’s Performance Measures for Public Sector Organizations
  7. 8. PDP Legislative Quality Index Dimensions Economic Legislation Political Legislation Budget Legislation Judicial Legislation Other Legislation Salience of the adopted legislation Committee effectiveness in assessing and presenting draft legislation Drafting competence: clarity of language, internal consistency and consistency with other laws On-the-point discussion on the issue (without digressions) Efficiency and clarity of and adherence to parliamentary procedure Transparency of and access of public to the legislative process Oversight over the executive
  8. 9. PDP Legislative Quality Index Dimensions Economic Legislation Political Legislation Budget Legislation Judicial Legislation Other Legislation Salience of the adopted legislation Committee effectiveness in assessing and presenting draft legislation Drafting competence: clarity of language, internal consistency and consistency with other laws On-the-point discussion on the issue (without digressions) Efficiency and clarity of and adherence to parliamentary procedure Transparency of and access of public to the legislative process Oversight over the executive
  9. 10. JGSPA Goals: Inputs, Outputs or Outcomes? <ul><li>14.5 FTE faculty with 4 full and 9 joint </li></ul><ul><li>Student body of 143 </li></ul><ul><li>Nationally recognized faculty and research programs </li></ul><ul><li>JGS Brand and Marketing Campaign and well recognized reputation </li></ul><ul><li>Loyal network of alumni and other supporters </li></ul><ul><li>Well established development campaign with contributions supporting both student scholarships and faculty positions </li></ul><ul><li>Widely recognized training and public programs </li></ul>
  10. 11. Performance Measurement Assignment <ul><li>Identify Performance Measures for Organization as a Whole </li></ul><ul><li>Identify Outputs and Outcomes </li></ul><ul><li>Balance External Stakeholder Demands and Programs/Services Delivered </li></ul><ul><li>4 pages, single-spaced, 12-point font, 1-inch margins </li></ul><ul><li>Due February 24 </li></ul>
  11. 12. Stakeholder Analysis Assignment Issues <ul><li>Explain concepts and criteria </li></ul><ul><li>Grammar and presentation matter </li></ul><ul><li>Avoid passive voice </li></ul><ul><li>Avoid first person </li></ul><ul><li>Diversify and expand your references </li></ul>

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