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  1. 1. “The BI solution has helped the Situation Health Integration Networks (LHIN) - organization to become more which has been given a mandate from Established in 1950, Leamington knowledge-based, which in turn helps the province of Ontario for funding, District Memorial Hospital is a staff to see things from a different integrating and planning health care community hospital dedicated to perspective and ultimately helps them services within specific geographic providing top quality care and service make more sound decisions,” regions - Leamington is required to its patients. As part of an Overview Sarah Padfield “Together with the strong integration Vice President of Corporate Services capabilities between key databases we have Country: Canada and Chief Financial Officer been able to streamline complex processes Industry: Healthcare Leamington District Memorial Hospital. and completely eliminated any manual work Customer Profile we were previously doing.’ Leamington District Memorial Hospital is a Sarah Padfield, Vice President of Corporate Services and Chief Financial Officer community hospital dedicated to providing top Leamington District Memorial Hospital. quality care and service to its patients. Leamington District Memorial Hospital is a community Business Situation hospital dedicated to providing high quality patient care and As part of an accountability agreement with the Local Health Integration Networks (LHIN), service. As an Ontario-based hospital, the facility is required Leamington is part of an annual planning to report key performance and accountability indicators to process that requires regular measuring and the Local Health Integration Networks (LHIN), which has a reporting on key performance indicators (KPIs). mandate from the province for integrating and funding health care services and which oversees nearly two-thirds of Solution the $37.9 billion health care budget in Ontario. In order to In order to achieve better consistency and accurate reporting, Leamington worked with better measure its services using key performance Microsoft Certified Partner MediSolution to indicators, service level volumes and annual funding, the develop a new Business Intelligence (BI) hospital decided to implement a Microsoft business platform. intelligence (BI) solution including SQL Server™ 2005, Office Benefits SharePoint® Server 2007 and Office PerformancePoint™  Enhanced business insight for end users Server 2007. The hospital now benefits from better business  Better analytical capabilities  Increased IT flexibility insight, greater flexibility and better analytic capabilities. accountability agreement with Local through an annual planning process
  2. 2. to develop and report on key Solution performance indicators (KPIs). These Leamington worked with Microsoft indicators monitor and track a wide Certified Partner MediSolution to range of data, including re-admission develop a new Business Intelligence rates, average length of stay, (BI) platform. Together they decided percentage of full-time versus part- on a solution that leverages SQL time nursing staff, absenteeism rates Server™ 2005, Office SharePoint® and a range of financial indicators. Server 2007 and Office Leamington must also ensure that PerformancePoint™ Server 2007 KPIs map back to its five strategic based on its flexibility, cost and key corporate goal areas: quality, people, features including dashboard partnership, information and finance. capabilities and performance management. Keeping consistent and accurate track of these KPIs, however, became a MediSolution worked closely with the challenge for Leamington. The key stakeholders to ensure hospital relied on manual, compliance with pre-defined LHIN KPI independently run reports performed standards. Once these were in place, on a monthly or quarterly basis using the solution provider identified the Microsoft® Office Excel® different data sources, and how often spreadsheets. However, some data needed to be updated. indicators were tracked on multiple spreadsheets, making it nearly “We understand the unique impossible to track data consistently management challenges organizations from month-to-month. It also forced in the healthcare industry face. employees to browse through a Understanding the domain is crucial variety of documents, making the to a successful implementation,” says reporting process tedious and slow. Stephane Couture, Director of Marketing and Product Management, Faced with a siloed data MediSolution. infrastructure, Leamington found it difficult to establish targets and The new reporting capabilities give monitor results. physicians and administrative staff the ability to access an executive- “In the age of accountability it is level view of performance across the critical that we track key indicators hospital or, if need be, dive deeper accurately and consistently. We were into specific KPIs or departmental running reports month-by-month and performance. quarter-by-quarter with inconsistent information sources and inconsistent As well, the new Microsoft BI solution measurement formulas,” says Sarah enables employees to log in to Padfield, Vice President of Corporate PerformancePoint Server 2007 and Services and Chief Financial Officer, pull up a single screen with all the Leamington District Memorial information they need for a specific Hospital. job function. By customizing the interface, management can also track To help ensure the hospital’s KPIs specific to performance of performance was aligned with individual departments. As well, at allocated resources, Leamington any given time, managers can bring needed a tool that that would help up a scorecard for their department managers proactively set targets and indicating performance with a simple help manage performance red, green or yellow indicator. improvement towards those targets.
  3. 3. “For the first time we now have a 360-view into a specific department The technology also encourages staff or service in one screen shot,” says to become more engaged in their Padfield. “Being able to access day-to-day tasks, and ensure they information with the simple click of a play a more active role in the mouse is what we needed to engage organization’s improvements. our staff and help us understand how well we are performing.” “Given that the healthcare industry is so data reliant, when we provide staff Benefits with information it has to be accurate and easy to understand,” says Leamington now has a more Padfield. “Now when organizational comprehensive and flexible BI changes need to be made, staff can platform that allows staff to have quantify the changes and really greater visibility into planning, understand the results being improvement initiatives, as well as presented to them.” clear and consistent performance reporting efforts for the LHIN. Staff Improved data reliability can more easily access information The new BI solution also provides and make strategic decisions with staff with additional information that more confidence. they can track and analyze in real time. This empowers staff to pay “The solution gives us better insight close attention to data for better into all aspects of our operations and business insight, which in turn leads not only can we trust that all of our to better business decisions and reporting is accurate, we can access improved service delivery. key information with just a few mouse clicks.” says Padfield. “Our “Monthly variance reports used to be organization is now driven by siloed,” says Padfield. “Now our outcomes and managing management team can accurately improvement.” report and analyze various KPIs like occupancy rates, volumes, Enhanced business insight absenteeism rates and cost-per- The new Microsoft BI solution gives patient activity on one screen.” the hospital’s board, physicians and management a more complete picture “It was essential that Leamington of their performance and how implemented a solution that would initiatives are directly impacting that allow it to track and monitor their performance. The management team KPIs on a regular basis,” says is also able to share information with Couture. “Not only does it lead to cost their teams and use on-screen savings, the quality of its reporting dashboards to walk them through capabilities increased tremendously. problem areas. This allows managers to see where improvements can be made “The BI solution has helped the immediately, ultimately enabling organization to become more them to secure more funding for knowledge-based, which in turn helps important hospital improvement staff to see things from a different projects.” perspective and ultimately helps them make more sound decisions,” says Increased IT flexibility Padfield. “Although Leamington is a The new BI solution is fully small hospital, we have maximized integrated with mission-critical our resources to continue moving the databases with no need for any organization forward.” manual information uploads or
  4. 4. maintenance. It is also completely web-based, allowing staff to access information from home or when working at remote locations. As Leamington expands its staff and services, key stakeholders have the confidence that its BI solution will continue to meet its needs. “Having greater flexibility, increased accuracy and decreased workload within our reporting system has been a significant improvement for us,” says Padfield. “We have been able to streamline complex processes and completely eliminate any manual work we were previously doing.”
  5. 5. For More Information Microsoft Business Intelligence For more information about Microsoft products and services, call Microsoft provides an end-to-end, the Microsoft Sales Information enterprise-grade and cost-effective BI Center at (800) 426-9400. In solution utilizing the intuitive Canada, call the Microsoft Canada Microsoft Office 2007 suite and robust BI components of SQL Server 2005 to Information Centre at (877) enable decision makers throughout 568-2495. Customers who are deaf the organization to drive increased or hard-of-hearing can reach performance. Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the For more information about the United States or (905) 568-9641 in Microsoft Business Intelligence, go to: Canada. Outside the 50 United www.microsoft.com/bi States and Canada, please contact Microsoft Office your local Microsoft subsidiary. To PerformancePoint Server access information using the World 2007 Wide Web, go to: www.microsoft.com Office PerformancePoint Server 2007 provides all of the functionality that is needed for performance management For more information about including scorecards, dashboards, MediSolution products and services, management reporting, analytics, call (514) 850-5000 or visit the planning, budgeting, forecasting, and Web site at: www.medisolution.com consolidation. The application reaches all employees, across all business For more information about functions (finance, operations, Leamington District Memorial marketing, sales, and human resources). Hospital services, call (519) 326-2373 or visit the Web site at: For more information about the www.leamingtonhospital.com Microsoft Office PerformancePoint Server 2007, go to: www.microsoft.com/performancepoint Software and Services Partner • PerformancePoint Server 2007 • MediSolution • SQL Server 2005 • SharePoint Server 2007 © 2009 Microsoft Corporation. All rights reserved. This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published March, 2008