University of Bradford
School of Management
Awarding and teaching institution: University of Bradford
Final award: MSc [Framework for Higher Education
Qualifications level M]
Programme Title: Total Quality & Performance Management
Duration: 1 year full-time; 2-6 years distance learning
Subject benchmark statement: Business and Management
Date produced: Original: January 2003
In accordance with the University’s mission ‘Making Knowledge Work’, the School of Management aims to
provide programmes that educate individuals as managers and business specialists, and thus improve the
quality of management as a profession.
The European Centre for Total Quality Management (ECTQM), based within the School of Management, is
known and respected internationally for pioneering research in several areas of performance management.
This programme capitalises on the Centre's existing strengths in what is an increasingly important field. The
MSc in Total Quality and Performance Management is offered on a full-time basis in Bradford and a
distance learning basis in collaboration with the eTQM College in Dubai, which has strong links with
ECQTM and with whom the School has a signed 'Memorandum of Understanding'
With reference to teaching and learning the Programme aims to:
• deliver a flexible programme of study in Total Quality and Performance Management that reflect areas
of School and staff expertise;
• develop subject knowledge and understanding, and provide training in discipline skills to enable
graduates to pursue further programmes of study or careers in Total Quality and Performance
Management or related practice.
The programme will provide you with a comprehensive understanding of the subject of performance
management and a critical appreciation of how TQM processes can be embedded into business planning and
operational management through process orientation and a focus on customer satisfaction. The programme
will demonstrate how TQM should drive performance and how the latter can be managed through a
synchronised approach of goal deployment and performance monitoring, review and reporting.
On completion of the programme, you will be able to demonstrate:
Knowledge and understanding
• a systematic understanding of the latest concepts and developments in TQM and performance
• a critical awareness of the current issues in the area of integrated performance management
• an understanding of the appropriate techniques that should be used to implement Total Quality and
Performance management within organisations
• Subject specialist knowledge in a chosen area within TQM and performance management made
possible by the optionality of the elective stage.
• specific skills and competencies relating to performance management
• the ability to evaluate and integrate performance management theory and practice
• the ability to place it within a wider organisational and contextual framework
Personal transferable skills
• the exercise of initiative and personal responsibility
• the ability to deal with complex issues systematically and make educated decisions in organisational
• the ability to communicate clearly, orally and in writing, using a range of media.
The Full-time programme structure consists of three phases. In phase 1 you will study six compulsory
modules each worth 10 credits. In phase 2, you will study four compulsory modules within the TQM field
and two electives from a prescribed diet detailed below. Not all elective subjects will be offered in each
academic year. Phase 3 comprises the preparation and submission of a 60 credit individual dissertation. All
modules are taught to the School of Management MA 18hr teaching model. Where possible modules will be
taught by School of Management staff, assisted by adjunct specialists and external speakers.
Phase Unit Code Unit Title Occ Credits Core/Optional
1 MAN4134M Business Economics (MA) A 10 C
1 MAN4148M Research Methods (MA) A 10 C
1 MAN4137M E-business (MA) A 10 C
1 No Code TQM Implementation Principles A 10 C
1 No Code Performance Management Fundamentals A 10 C
1 No Code Business Process Management Fundamentals A 10 C
2 No Code Advanced Business Process Management A 10 C
2 No Code Principles of Business Excellence A 10 C
2 No Code The Implementation of Integrated Performance Management A 10 C
2 No Code Strategic Management A 10 C
2 No Code Best Practice Knowledge Transfer A 10 O
2 No Code Benchmarking for Best Practice A 10 O
2 No Code Enterprise Resource Planning (ERP) and Customer Relationship Management A 10 O
2 No Code Measuring the Impact on Health, Safety and Society A 10 O
2 No Code Strategic Technology and Innovation Management A 10 O
2 No Code Corporate Governance, Strategy and Innovation A 10 O
2 No Code TQM sustainability through Six Sigma Quality A 10 O
2 No Code Quality Costing Measurement Methods A 10 O
3 MAN4018Z Masters Dissertation A 60 C
The Distance learning programme also comprises of three phases and is delivered via a ‘carousel’ teaching
model (see Appendix 3 for details). It involves using distance learning teaching materials with remote
supervision from the course tutor, principally by email, and for which the attendance requirement is limited
to one week block in July either at the end of the first or second year of the programme. Attendance is
compulsory and teaching takes place in Dubai. You are allowed to take up to a maximum of two modules in
each semester. Not all elective modules will be available every academic year.
Teaching, learning and assessment strategy
It is expected that students joining the full-time course will, on the whole, be new graduates with little
relevant work experience. Teaching therefore utilises lectures and seminars directed to both the extension
and application of knowledge via case studies, simulation and workshops. Assessment methods include
written examinations, assessed projects and case studies in order to assess that the learning outcomes have
been delivered and the objectives of the course are therefore fulfilled.
Students on the Distance Learning version of the course are more likely to have relevant work experience
and generally be more mature. Assessment on this programme exists on three levels:
Regular, ongoing informal assessment via case study analysis to enable you to reflect on your learning, and
apply the skills being learned.
Formal assessment is conducted at the end of each module. This aspect will take the form of coursework
assignments and tests that you have developed the necessary knowledge and competencies and can apply
these in a work environment.
This is classroom-based, and takes place during a one-week block taught in July at eTQM College in Dubai.
In this module you will be required to work within a group to undertake a detailed analysis and evaluation of
a case study in order to present a group assignment (100%). A briefing for the group assignment will take
place before the module starts and you will be given preliminary tasks in order to allow you to begin the
module well prepared and having undertaken some preliminary research. You will in this way be
encouraged to reflect on learning concepts and the work based case study will allow you to engage positively
and proactively with your colleagues and turn learning into a knowledge-based outcome.
The MA Dissertation
The dissertation is an extended piece of written work of 22,000 words, involving an original and in-depth
investigation of a specific total quality and performance management issue. Guidance on dissertation choice
and supervision is provided during Research methods workshops giving you the opportunity to prepare in
advance for stage three.
The University of Bradford Postgraduate Regulations Governing Taught Courses applies and can be found at
http://www.brad.ac.uk/admin/acsec/QA_Hbk/Postgrad_Taught_Regs.html. As with other MA programmes,
examination scripts on the full-time course will be first marked and second considered in Bradford.
Assessment on the distance-learning programme will also follow existing practice and be first marked at
eTQM and second marked at Bradford.
Progression and Awards
The above regulations apply.
The MSc in Total Quality and Performance Management is aimed at graduates from of business and
management, engineering, science and technology. In this respect it corresponds with the School’s other
specialist MSc programmes. Candidates will have a first degree or its overseas equivalent in a relevant
subject, or an equivalent professional qualification with 2-3 years relevant previous experience. All
prospective candidates based in the UK applying for UK based programmes will be invited for interview,
overseas candidates for UK courses are not normally interviewed unless they are able to attend when the
School is represented at fairs and exhibitions overseas. Candidates for the overseas distance-learning
programme will be interviewed by staff at eTQM College in Dubai. Candidates will also be tested for
English language proficiency.
For the full-time students the School of Management campus is a self-contained facility, some 2½ miles
from the main University campus. Our activities are supported by our own library dedicated to management,
a language laboratory, a bookshop and a dedicated computer services centre. Study guides are provided in
the form of Blackboard, a virtual learning environment, to assist your academic learning.
ETQM is a government sponsored ‘virtual’ learning environment allowing a comprehensive and pervasive
approach to teaching and learning. Courses are offered on-line and via multimedia CD’s. All courses are
fully supported on Blackboard and you will have access to an E-library in addition to remote access to
School of Management learning resources. Access to course tutors will be via email. Plans also exist for
Discussion rooms and a virtual student’s café where you can share ideas on-line.
Student Support Arrangements
Guidance is provided by both the School of Management Programme Team and staff at ECTQM.
International students have the support of an on-site overseas student Tutor and can take advantage of the
support and advice offered at University level by the International office. All on-site students benefit from
the assistance of a dedicated Effective Learning Officer and are able to take advantage of the language lessons
available at the School to improve their language skills. You are also able to take advantage of Careers
advice via the University Careers service.
Distance learning students have access to learning support arrangements at eTQM and Bradford (as above).
You will be appointed E-mentors and E-learning advisors by eTQM to guide your learning experience.
Additionally, a Director of Academic Programme and Projects (DAPP) is employed at eTQM with
responsibility for programme delivery and student support. He will soon be joined by a Programme
Manager and Student Support Officer.
The curriculum may change subject to the University’s course approval, monitoring and review procedures.
Not all the elective units specified will be available every year.
University of Bradford School of Management
DISTANCE LEARNING POSTGRADUATE TIMETABLE (MSc)
Electives: Semester 1 (October), Semester 2a (January), Semester 2b (April) and Summer (July) 2004/5
OCTOBER (1) JANUARY (2a) APRIL (2b) JULY
Research Methods Business Economics ELECTIVE CHOICE BLOCK W/C 07.07.04
ONE WEEK INTENSIVE
Performance TQM Implementation Principles Business Process Management
OCTOBER (1) JANUARY (2a) APRIL (2b) JULY
Advanced Business Implementation of Integrated Principles of Business Excellence BLOCK W/C 07.07.05
Process Management Performance Management ONE WEEK INTENSIVE
Six Sigma quality
Strategic Management Electronic Business Masters Dissertation