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Key Performance Indicators


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Key Performance Indicators

  1. 1. 79 Key Performance Indicators
  2. 2. 80 K E Y P D IRVF IO R O N A LC E EI P O R C S T O R S E SIMAN R NDIT A Statement of Certification We hereby certify that the performance indicators are based on proper records and fairly represent the performance of the Fire and Emergency Services Authority of Western Australia for the financial year ended 30 June 2000. B J McKinnon BOARD CHAIRMAN R J Mitchell CHIEF EXECUTIVE OFFICER 30 August 2000
  3. 3. 81 KEY PERFORMANCE INDICATORS Auditor General To the Parliament of Western Australia FIRE AND EMERGENCY SERVICES AUTHORITY OF WESTERN AUSTRALIA PERFORMANCE INDICATORS FOR THE YEAR ENDED JUNE 30, 2000 Scope I have audited the key effectiveness and efficiency performance indicators of the Fire and Emergency Services Authority of Western Australia for the year ended June 30, 2000 under the provisions of the Financial Administration and Audit Act 1985. The Board is responsible for developing and maintaining proper records and systems for preparing and presenting performance indicators. I have conducted an audit of the key performance indicators in order to express an opinion on them to the Parliament as required by the Act. No opinion is expressed on the output measures of quantity, quality, timeliness and cost. My audit was performed in accordance with section 79 of the Act to form an opinion based on a reasonable level of assurance. The audit procedures included examining, on a test basis, evidence supporting the amounts and other disclosures in the performance indicators, and assessing the relevance and appropriateness of the performance indicators in assisting users to assess the Authority’s performance. These procedures have been undertaken to form and opinion as to whether, in all material respects, the performance indicators are relevant and appropriate having regard to their purpose and fairly represent the indicated performance. The audit opinion expressed below has been formed on the above basis. Audit Opinion In my opinion, the key effectiveness and efficiency performance indicators of the Fire and Emergency Services Authority of Western Australia are relevant and appropriate for assisting users to assess the Authority’s performance and fairly represent the indicated performance for the year ended June 30, 2000. D D R PEARSON AUDITOR GENERAL November 8, 2000
  4. 4. 82 K E Y P D IRVF IO R O N A LC E EI P O R C S T O R S E SIMAN R NDIT A Key Performance Indicators Fire and Emergency Services Country Fire Protection Program recommended fire protection standards, The results provide a focus for future Authority of Western Australia appropriate to hazards and risks. planning and serve to identify areas The primary objective of the Country Fire where additional coordination and FESA’s vision is to achieve a safer Protection Program is to ensure volunteer Each Local Government district is resources are required. community through its mission – working firefighters gain appropriate skills, assessed by the relevant BFS District with the community for a safer Western resources and support. Manager using a standardised A summary of the June 2000 assessment Australia through delivery of timely, methodology. The rating system consists for all Local Governments is reported quality and effective emergency services. Under the Bush Fires Act 1954, Local of 19 indicators grouped into three below (Table 1), as are results for 1998- Governments are responsible for the categories – Fire Prevention, Operations 1999. Figure 1 presents and compares FESA Outcome Statement prevention and suppression of fires, and Training. These assess whether achievement levels for the last three which is achieved through the necessary infrastructure, plans and years. The number of human and natural administration and maintenance of Bush procedures have been established. hazards, and their impact on the Fire Brigades. community of Western Australia, is minimised. The BFS works with Local Governments in Major Assessed Maximum Level the management, equipping and training Categories Rating Points Rating Points* Achieved (%) Effectiveness Indicators of Bush Fire Brigades. A related key 1999- 1998- 1999- 1998- 1999- 1998- objective is to increase community 2000 1999 2000 1999 2000 1999 FESA – Bush Fire Service awareness and support for fire prevention activities. Fire Prevention 182 176 366 366 49.7 48 The Bush Fire Service (BFS) assists Local Operations 827 763 1,342 1,342 61.6 57 Governments, volunteers and other fire Key Performance Indicator 1 services to protect life and property in Local Government Fire Protection Training 256 211 610 610 42.0 34 Western Australia through an informed Rating System community and well-resourced Bush Fire Total 1,265 1,150 2,318 2,318 54.6 50 Brigades. The BFS has developed the Local Government Fire Protection Rating *Note: Maximum of 1 rating point for each of 19 categories for 122 Local Governments in 1999-2000 and 1998- 1999. All ratings are as at June of each year. System as a means to gauge the extent to which the 122 Local Governments with Table 1: Local Government Fire bush fire responsibilities meet Protection Ratings
  5. 5. 83 KEY PERFORMANCE INDICATORS Figure 1: Local Government Fire The results demonstrate an incremental Training Program outlined below form Tables 2 and 3 show the results of Protection Ratings 1997-1998 to improvement in each category and the two key training modules. competency levels achieved. 1999-2000 overall total. A comparison of assessed Year Participants Marked Total % with maximum rating points indicate the The Senior Firefighter course outlined in 70 Competent Competent ratings have increased by 14 per cent the 1999 Annual Report has been 60 1999-2000 182 177 97.3 since 1997-1998 and 9 per cent since replaced by the AFF Certificate. (This 50 1998-1999 94 94 100 1998-1999. Improved performance has noted, competency results are directly 40 LG Level Achieved (%) been achieved through focusing on areas comparable.) Comprising three modules, 1997-1998 72 72 100 30 of significance. the AFF Certificate reflects the 1996-1997 156 155 99 20 continuous movement towards providing Table 2: Advanced Firefighter 10 Key Performance Indicator 2 Bush Fire Brigade volunteers with more Certificate Courses Training comprehensive and nationally recognised 0 competencies. Total Training Operations Fire Prevention 1997-1998 1998-1999 Year Participants Marked Total % The BFS develops and conducts training 1999-2000 based on needs analysis and After serving several years in a brigade, Competent Competent consultation with Bush Fire Brigades. All members may be nominated to complete 1999-2000 161 161 100 Note: Comparison of assessed rating points with maximum rating points. Local Governments with a Bush Fire one of the AFF Certificate modules. The 1998-1999 235 232 98.7 Brigade adopt BFS Training Programs. aim is to train firefighters to an 1997-1998 281 281 100 advanced level in the skills and 1996-1997 274 274 100 Programs are developed by FESA's knowledge required of a crew leader. Table 3: Fire Control Officer Training and Education Services and Training Program regional staff. The latter coordinate The FCO Training Program is a specialty training delivery and assessment and module developed for potential and In 1999-2000, 97.3 per cent of where applicable, are supported by appointed Bush Fire Control Officers. It participants sitting AFF Certificate volunteer instructors and brigade covers the wide range of knowledge assessments were deemed competent as training officers. (including leadership and legislation) were all who attended the FCO Training needed for Fire Control Officers to be Program. The Advanced Firefighter (AFF) effective. Certificate and Fire Control Officer (FCO)
  6. 6. 84 K E Y P D IRVF IO R O N A LC E EI P O R C S T O R S E SIMAN R NDIT A FESA – Fire and Rescue Service FESA’s responsibility does not extend to Figure 3 shows an increase in estimated Figure 2: Number of Fires the prevention of motor vehicle loss when compared with 1998-1999 The Fire and Rescue Service (FRS) works accidents or hazardous chemical spillage. and a similar result to 1997-1998 10,000 with the community to minimise the These types of emergencies are excluded (overall, an increase of 27.7 per cent and 9,000 from this indicator. decrease of 3.6 per cent respectively). 8,000 number and impact of fires and other 7,000 emergencies on the people, property and Notably, this assessment does not 6,000 environment of Western Australia. While the number of property fires include the impact of one incident which 5,000 remained relatively constant, the number resulted in the destruction of a 4,000 Number of Fires The key performance indicators provide of bush fires increased by 24 per cent passenger ship at Henderson*, and an 3,000 an overview of the effectiveness of the when compared with the 1998-1999 estimated loss of $33 million. 2,000 figure (7,542 and 9,338 fires 1,000 FRS as a whole. 0 respectively). Key Performance Indicator 5 Property 1994- 1995- 1996- 1997- 1998- 1999- Key Performance Indicator 3 Deaths and Injuries Bushfires 1995 1996 1997 1998 1999 2000 Number of Fire Emergencies Attended Key Performance Indicator 4 Financial Losses Due to Property Fires Containment and reduction of death and Figure 3: Extent of Financial Losses Due The number of emergencies due to fires injury is dependent both on the to Fire that the FRS attends, is an indication of Containment and reduction in property effectiveness of FRS preventive programs the effectiveness of FRS prevention, loss, expressed as dollars, is dependent and the effective skills and procedures 100 early detection and local mitigation on the effectiveness of FRS fire being implemented at the scene of 80 services. prevention and suppression activities. emergencies. 60 The indicator demonstrates effective The total cost of property loss due to fire Only deaths and injuries due to fires are prevention through enforcing building and suppression activities is estimated included as prevention of other types of 40 codes and public education which will after each incident by the officer in emergencies are largely outside FRS 20 tend to reduce the occurrences of the charge. control. $M's outbreak of fire. Effective early detection 0 systems and processes, together with Financial losses arising from hazardous <$1M 1994- 1995- 1996- 1997- 1998- 1999- >$1M 1995 1996 1997 1998 1999 2000 local mitigation, can limit the impact of material and rescue emergencies are not Henderson* fires. sufficiently within FRS control to be Note: Dollar Amounts CPI Adjusted – used as effectiveness indicators. 30 June 2000 base
  7. 7. 85 KEY PERFORMANCE INDICATORS Figure 4: Deaths Due to Fire Key Performance Indicator 6 Figure 6: Area of Bushland Burnt (in Area of Bushland Burnt within hectares) 20 Gazetted Fire Districts 25,000 15 This indicator provides an accurate assessment of the focus area in relation 20,000 to performance of FRS prevention and 10 15,000 suppression activities. Number of Cases 10,000 FRS influence over the impact of Hectares Burnt 5 emergencies on the natural environment 5,000 of Western Australia is limited to 0 0 reducing the impact of fire on bushland. 1994- 1995- 1996- 1997- 1998- 1999- <10,000 1994- 1995- 1996- 1997- 1998- 1999- 1995 1996 1997 1998 1999 2000 >10,000 1995 1996 1997 1998 1999 2000 Key Performance Indicator 7 Figure 5: Injuries Due to Fire Proportion of Properties with Damage Confined to Room of Origin 80 Figure 7: Proportion of Structure Fires 70 Effectiveness in combating property fires with Damage Confined to Room of Origin is indicated by the percentage of fires 60 where the damage is confined to the 80 50 room of origin. Confinement is greatly 70 40 % of fires with confined damage assisted by rapid detection and response 60 Number of Cases 30 and the application of effective fire 50 fighting techniques. 20 40 10 Figure 7 indicates a stable trend in the 30 0 proportion of properties with damage 1994- 1995- 1996- 1997- 1998- 1999- 20 1995 1996 1997 1998 1999 2000 confined to the room of origin. The 1999-2000 figure of 65.9 per cent 10 Note: Injuries are those which are likely to require at least 24 hours of medical attention. represents an increase of 7 per cent 0 1994- 1995- 1996- 1997- 1998- 1999- compared with 1998-1999. 1995 1996 1997 1998 1999 2000
  8. 8. 86 K E Y P D IRVF IO R O N A LC E EI P O R C S T O R S E SIMAN R NDIT A Figure 8: Response Time to Property Fires Key Performance Indicator 8 on 1 December 1999. This has had a Figure 11: Response Time to Rescues Response Times slight impact on the reporting of 100 response times. The rapid population 100 90 Response time to emergencies is a expansion in the north-west region of 90 80 determinant of FRS effectiveness. Quick the Joondalup Fire District has seen 80 planning for a new fire station in that 70 70 response time helps by reducing the region brought forward to enable the 60 60 impact of emergencies on the provision of resources to match the 50 50 community. 40 increasing demand. % of Incidents 40 % of Incidents 30 30 Response time indicators are provided 20 20 for four major classes of emergencies: Figure 10: Response Time to Hazmat 10 10 Incidents 0 0 0 0-1 0-2 0-3 0-4 0-5 0-6 0-7 0-8 0-9 >9 1. Property Fires (Figure 8); 1998-1999 0 0-1 0-2 0-3 0-4 0-5 0-6 0-7 0-8 0-9 >9 100 Minutes 1998-1999 1999-2000 1999-2000 Minutes 2. Grass, Scrub, Bush and Rubbish Fires 90 (Figure 9); 80 Note: Response time is measured as the duration from Figure 9: Response Time to Grass, Scrub, the time stamping of an incident by a Communications 70 Centre Operator (i.e. the incident is confirmed as an 3. Hazmat Incidents (Figure 10); and Bush and Rubbish Fires 60 emergency) to the arrival of the FRS at the scene of the emergency. 4. Rescues (Figure 11). 50 100 90 40 % of Incidents Scope of Response Indicators 30 80 70 20 Some 85 per cent of emergencies occur 10 60 in the Perth metropolitan area. 0 50 1998-1999 0 0-1 0-2 0-3 0-4 0-5 0-6 0-7 0-8 0-9 >9 Response time statistics for country 1999-2000 Minutes 40 % of Incidents areas are subject to different control 30 procedures and are excluded. FRS 20 response time indicators are for 10 0 emergencies which have occurred inside 0 0-1 0-2 0-3 0-4 0-5 0-6 0-7 0-8 0-9 >9 1998-1999 FRS gazetted fire districts. FESA 1999-2000 Minutes introduced an incident reporting system
  9. 9. 87 KEY PERFORMANCE INDICATORS Figure 12: Flood FESA – State Emergency Service (including John, Steve and Rosita) the effects of which caused significant 20 The State Emergency Service (SES) aims flooding across many regions, including to produce a safer community through the Pilbara, Kimberley, Gascoyne and 15 assisting the community to review, Murchison. Affected localities included address and resolve emergency Broome, Carnarvon and Esperance. 10 management issues. Also contributing to the increase in flood The number of deaths and injuries events, heavy rainfall and/or flash 5 flooding occurred in areas including Number caused by the five major natural hazards to which the SES responds form key Kalgoorlie, Esperance, Moora, Bunbury, 0 Events 1994- 1995- 1996- 1997- 1998- 1999- effectiveness indicators. Busselton, Newman, Toodyay, and the Deaths 1995 1996 1997 1998 1999 2000 Avon River Basin. Serious Injuries Key Performance Indicator 9 Human costs of flood, tropical cyclone, A significant increase in the scope and Figure 13: Tropical Cyclone Hazards storm, earthquake and tsunami hazards duration of flood events was also evident. 10 1. Flood Hazards 2. Tropical Cyclone Hazards 8 The number of flood events is based on 6 SES operational records. A flood occurs Data on the number of tropical cyclone when an area not usually inundated is events was provided by the Bureau of 4 temporarily inundated by flood waters, Meteorology. The definition of a tropical be they flash, riverine or other flooding. cyclone used by the Bureau of 2 Number Meteorology is used for this report. 0 The increase in flood events for the Events 1994- 1995- 1996- 1997- 1998- 1999- period in review can be attributed to the Deaths 1995 1996 1997 1998 1999 2000 Serious Injuries intensity of several tropical cyclones
  10. 10. 88 K E Y P D IRVF IO R O N A LC E EI P O R C S T O R S E SIMAN R NDIT A Figure 14: Storm 3. Storm Hazards 6. Total Hazards Figure 16: Tsunami 100 Data on the number of storm events is When combining results for the major 2 provided by the Bureau of Meteorology natural hazards (Figures 12 to 16), it is 80 and SES operational records. The noteworthy that no deaths or injuries definition of a storm used by the Bureau were recorded in 1999-2000. Further, 60 of Meteorology is used for this report. no serious injuries occurred in any year. 1 Since 1994-1995, the number of deaths 40 4. Earthquake Hazards recorded per annum has been one or zero, while the number of hazard events Number 20 Number Only earthquakes greater than 4.5 on the has increased markedly, due to a higher 0 0 Richter Scale, as reported by the frequency of cyclones in 1999-2000, 1994- 1995- 1996- 1997- 1998- 1999- Events 1994- 1995- 1996- 1997- 1998- 1999- 1995 1996 1997 1998 1999 2000 Events Mundaring Geophysical Observatory, are storms in 1997-1998, 1998-1999 and Deaths Deaths 1995 1996 1997 1998 1999 2000 Serious Injuries Serious Injuries shown. 1999-2000, and floods in 1998-1999 and 1999-2000. Effectiveness is The one earthquake reported in 1999- demonstrated by the fact that no Figure 15: Earthquake 2000 occurred in the Indian Ocean. association exists between the frequency Figure 17: Total Hazards of hazards and the incidence of deaths 4 5. Tsunami Hazard or serious injuries. 140 120 Only tsunami events reported by the 3 100 Bureau of Meteorology or the Australian 80 Geophysical Survey Organisation are 2 shown. The definition of a tsunami used 60 by the Australian Geophysical Survey 40 1 Organisation is used in this report. Number 20 Number 0 0 The one tsunami activation reported in Events 1994- 1995- 1996- 1997- 1998- 1999- Events 1994- 1995- 1996- 1997- 1998- 1999- Deaths 1995 1996 1997 1998 1999 2000 1995 1996 1997 1998 1999 2000 1999-2000 was triggered by an Deaths Serious Injuries Serious Injuries earthquake in the Indian Ocean.
  11. 11. 89 KEY PERFORMANCE INDICATORS Efficiency Indicators Output 1: Prevention Services Government assistance and explosive inspections represent the difference in FESA operates in accordance with a Output description: Provision of unit cost of these services. Resource Agreement signed between the prevention services to increase Minister for Emergency Services, the community awareness of hazards and The weightings are based on costs for Chairman and Chief Executive Officer of involvement in their reduction. 1999-2000 supplied in the 2000-2001 FESA, and the State Treasurer. Budget Statements, with the average KPI 10 cost of each service based on person- To achieve FESA’s government-desired Average cost per prevention service days and associated overhead outcome (noted above), the following expenditure. outputs are purchased under the Appropriate output-based efficiency Resource Agreement: measures were selected and weighted to Indicators Weight 1999-2000 1998-1999 form one composite indicator covering s Output 1: Prevention services Number of community 1 19 15 the bulk of FESA’s prevention-related safety / awareness s Output 2: Preparedness for response activity. The outputs correspond closely campaigns delivered s Output 3: Responses to emergencies with those reported in the 2000-2001 Number of media 1 25 16 Budget Statements (prepared for the safety / awareness Progress against output measures of Government of Western Australia and campaigns delivered quantity, quality, timeliness and cost are presented to the Legislative Assembly on Number of Local 0.015 Raw: 122 Raw: 122 not included in this Annual Report as 11 May 2000). Governments Weighted: Weighted: assisted 1.8 1.8 these were under development during 1999-2000. A proportional weighting system was Number of two- 0.0025 Raw: 871.5 Raw: 1,021.5 used. As the majority of prevention person team-days for Weighted: Weighted: expenditure is directed towards explosive inspections 2.2 2.5 Key efficiency indicators for each output, relating outputs to inputs consumed, are community and media safety/awareness Prevention Services Total 48 35.3 detailed here. campaigns, a weighting of one (1) was applied to these outputs. Comparatively, Table 4: Prevention Efficiency Measures the smaller weightings for Local and Weightings
  12. 12. 90 K E Y P D IRVF IO R O N A LC E EI P O R C S T O R S E SIMAN R NDIT A Output 2: Preparedness for response purposes, the output cost is $5.645 the associated cost per operational 1999-2000 1998-1999 million (total cost excluding Emergency person was selected as the principal Prevention Services 48 35.3 Output description: Provision and Services grants of $3.732 million). efficiency indicator for this output. maintenance of suitable infrastructure, Total Prevention equipment, skilled personnel and plans Similarly, for 1998-1999, the output cost In total, operational staff and volunteers Expenditure $’000 17,455 15,457 to enable effective response to is $3.871 million (total cost excluding numbered 24,802 in 1999-2000 and Average cost per emergency incidents and minimise their Emergency Services grants of $4.823 22,380 in 1998-1999. The overall prevention product and service $’000 363.645 437.875 impact for the benefit of the million). increase is a function of the community. establishment of Volunteer Marine Table 5: Average cost per prevention Key Performance Indicator 11 Rescue Services (VMRS) in FESA on 1 Outputs used to determine preparedness Average cost per operational personnel July 1999 (around 10 per cent). service efficiency include the number of: ready to respond to an emergency Compared with 1998-1999, the number Compared with 1998-1999, the cost per of prevention services increased s operational personnel ready to As reported in the 2000-2001 Budget operational personnel was higher in markedly in 1999-2000. respond to an emergency Statements, the number of operational 1999-2000. While the number of Notwithstanding an increased output s nominal contact hours for personnel ready to respond to personnel increased, resources allocated cost, this acted to produce a 17 per cent participants in Emergency emergencies comprises the majority of to preparedness also increased. gain in efficiency. Management Services (EMS) preparedness expenditure. Consequently, training programs The outputs correspond with those 1999-2000 1998-1999 Number of operational reported in the 2000-2001 Budget personnel ready to Statements. Additional published respond to emergencies 24,802 22,380 outputs – approved Fire Appliance and Total Expenditure $’000 5,645 3,871 Equipment Subsidy Scheme grants, and Volunteer Marine Rescue grants – Average cost per operational personnel $ 227.60 172.96 contribute to the total cost of the output but have been excluded when determining efficiency. For efficiency Table 6: Average cost per operational personnel ready to respond to an emergency
  13. 13. 91 KEY PERFORMANCE INDICATORS Key Performance Indicator 12 While a decrease in contact hours was Number of incidents attended 1999-2000 1998-1999 Average cost per nominal contact hour evident over the two periods, the for participants undertaking Emergency number of participants increased Fire Services (including FRS and Management Services Training significantly (nearly 80 per cent) as did BFS) 26,189 23,497 Programs the number of regional training venues. State Emergency Service 529 566 Compared with 1999-2000, through the implementation of new courses, the Volunteer Marine Rescue Services 1,724 N/A Emergency Management Services (EMS) was transferred into FESA from the number of participants is targeted to TOTAL 28,442 24,063 Western Australia Police Service in double in 2000-2001. January 1999. Subsequently, major Table 8: Incidents attended reviews of emergency management Key Performance Indicator 13 training have been undertaken. EMS Average cost per incident attended In total, incidents attended numbered approved Natural Disaster Relief also began working on implementing 28,442 in 1999-2000 and 24,063 in Arrangements of $9 million. While Output 3: Responses to emergencies recommendations of the Barchard 1998-1999. The increase was due in part to contributing to the total cost of the Report and, in 1999-2000, began Output Description: The provision of the inclusion of VMRS (around 7 per cent). output, this figure does not form part of instigating new training directions. As a services that enable rapid and effective efficiency determinations. The expenditure figures in Table 9 result, a comparison of efficiency response to emergency incidents, and comprise the total Responses to Compared with 1998-1999, the average between 1998-1999 and 1999-2000 is act to minimise their impact. Services emergencies output cost of $81.824 cost per incident decreased by 15 per not possible. include containing and eliminating million (1999-2000) and $72.454 million cent in 1999-2000. This occurred as a hazards, performing rescues, and (1998-1999). Note that the former function of an increased number of preventing injury and loss for the benefit amount includes the total value of incidents attended. 1999-2000 1998-1999 of the community. Nominal contact hours 5,166 6,608 1999-2000 1998-1999 Incidents include those attended by the: Total Expenditure $’000 442 N/A Number of incidents attended 28,442 24,063 s Fire and Rescue Service Average cost per Total Response Expenditure $’000 72,824 72,454 nominal contact hour $ 85.55 N/A s Bush Fire Service s State Emergency Service (including Average cost per incident attended $ 2,560 3,010 Table 7: Nominal contact hours for rescue, search and support) participants undertaking EMS Training Table 9: Average cost per incident s Volunteer Marine Rescue Services Programs attended