Introduction

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Introduction

  1. 1. BRIDGEND COUNTY BOROUGH COUNCIL BUSINESS PLAN CORPORATE DEVELOPMENT & PARTNERSHIPS 2008-11 “To promote performance improvement good governance partnership working and high quality communication with all our stakeholders”
  2. 2. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Introduction This Plan serves a number of important functions – namely: • To show how the services within Corporate Development & Partnerships contribute to the Authority’s Corporate Plan, the Corporate Improvement Plan for 2008-11 and the Bridgend County Borough’s Community Strategy for 2005-16. • To show how the service contributes to the fundamental themes of equality and sustainability. • To note some key achievements of the past year and the challenges currently facing the service. • To identify priorities for future service development during the next three years. • To note key indicators by which the performance of services will be judged over the next three years, together with targets set for the indicators. • To allocate responsibility to managers for the attainment of priorities • To outline the revenue and capital budgets available for 2008-09 and how they will be targeted across different service areas. Councillor David Sage Cabinet Member David MacGregor Asst Chief Executive July 2008 Contents 2
  3. 3. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Introduction..............................................................................................................................................2 Contents..................................................................................................................................................2 Section 1 : Serving Our County Borough.................................................................................................4 Overall Aim & Services Provided.........................................................................................................4 Corporate Objectives...........................................................................................................................5 Corporate Themes...............................................................................................................................5 Cross-cutting issues.............................................................................................................................6 Section 2 : Some Recent Key Achievements….......................................................................................9 Key Achievements over the past year…..............................................................................................9 Section 3 : Risks facing the Service......................................................................................................10 4a : Service Objectives..........................................................................................................................11 4b : Action Plans ..................................................................................................................................13 Section 5a : Headline Performance Indicators.....................................................................................22 Section 6 : Revenue and capital budgets 2008/09.................................................................................24 Revenue Budget ...............................................................................................................................24 Section 7 : Contact Points.....................................................................................................................25 Contact Points for Each Service Area................................................................................................25 3
  4. 4. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Section 1 : Serving Our County Borough Overall Aim & Services Provided Our overall aim is: “To promote performance improvement, good governance, partnership working and high quality communication with all our stakeholders” Corporate Development and Partnerships is made up of a group of service functions that form part of the Council’s “corporate centre”. Although relatively small, the functions embrace strategic and operational responsibilities and their potential impact is considerable. The functions are: Service Area No. of Staff • Policy & Performance Management 6 • Overview & Scrutiny 5 • Communications & Marketing 9 • ACE & Admin 2 _______________ Total 22 _______________ (as at 31 Mar 2008) Further information on these services is available by contacting the Policy & Performance Management Unit on 01656 643213 or by e-mail to corporatedevelopment@bridgend.gov.uk. Contact points are also given later in Section 7. 4
  5. 5. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Corporate Objectives The aims of the Community Strategy have been adopted as the Authority’s Corporate Objectives, and are; 1. Improve quality of life for all 2. Protect and enhance our environment 3. Increase prosperity 4. Have safer communities 5. Achieve a healthier County Borough 6. Have a more inclusive County Borough Corporate Themes To provide more focus to these objectives the following Corporate Themes have been developed; Creating Learning Communities Children Today, Adults Tomorrow Caring for Our Future Realising the Potential of Our Major Towns Valuing Our Valleys Diverse and Sustainable Economy Opportunities for our Disadvantaged Communities 5
  6. 6. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Cross-cutting issues The Council is committed to improving our performance on the fundamental themes of equality and sustainability. WAG Guidance for Local Authorities on the Wales Programme for Improvement (circular 28/2005) includes a requirement that the Council measures progress towards equality and sustainability objectives. • Equality The Corporate Development & Partnerships service grouping will provide leadership and commitment on ‘Equality’ by setting out the council's policy and strategic direction on equality and social inclusion and by developing a Single Corporate Equality Scheme that will seek to mainstream equality into the Council’s strategic policy making, business planning and performance management processes. It will also support the Council’s governance structures for equality policy development and strategic management. A key objective for the service is to promote compliance with equalities legislation within the Council’s operational services. • Sustainability Corporate Development & Partnerships works closely with the sustainable development officers in the Communities directorate to promote sustainable development in the wider context. This is evidenced by the number of actions being taken forward under the umbrella of the Corporate Plan that will reduce the Council’s carbon footprint, help deal with the impact of climate change and promote the concept of sustainable communities. • Customer Care Corporate Development & Partnerships supports the Customer Care Programme which includes a series of key, high level, customer care focused projects: • A single contact telephone number for the Council, • Provision of 'outward facing' customer services from the Civic Offices • Staff development on customer care issues • New first contact arrangements • Development of a transactional website, and • Improved records management. These projects are aimed at positively transforming Bridgend County Borough Council's relationship with all of its customers. Corporate Development and Partnerships will be responsible for providing strategic guidance and support on the corporate communications, consultation and equalities aspects of the customer care agenda. 6
  7. 7. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Working in partnership with other agencies is an important part of our approach to service delivery and major partnerships include: • The Bridgend Local Service Board and its sub-structures (e.g. The Delivery Board) • The local strategic partnerships: - Children and Young People Partnership - Community Safety Partnership (Safer Bridgend) - Never Too Old Action Team - Health, Social Care and Wellbeing Partnership - Learning and Skills Network - Regeneration and Environment Partnership • The Welsh Local Government Association (e.g. Improvement Network, Scrutiny Champions Network) • The Local Government Data Unit (e.g. Ffynnon, Performance Indicators) Relevant Major Policies and Partnerships to this business area include: • The Community Strategy • The Corporate Plan • The Corporate Improvement Plan • Local Service Board • Statutory equality schemes on race, disability and gender • Statutory Welsh Language Scheme • Bridgend Multi-Agency Equalities Forum • Performance Management Framework • Connecting South East Wales Partnership Board Our services seek to support the Corporate Objectives and Themes – either directly or indirectly. 7
  8. 8. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Corporate Theme Directorate Priority Description: Description: Creating Learning Communities Children Today, Adults Tomorrow Caring for Our Future Corporate Development & Partnerships provides support to all other Directorates as they Realising the Potential of Our work towards meeting the Major Towns Corporate Priority themes. Specific priorities for the service grouping (see section 4a) are aimed at ensuring that the Valuing Our Valleys support provided is of a high standard. Diverse and Sustainable Economy Opportunities for our Disadvantaged Communities 8
  9. 9. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Section 2 : Some Recent Key Achievements… Key Achievements over the past year… Policy and Performance Management • Introduction and co-ordination of Quarterly Business Reviews • Development of Corporate Equality Policies and Plans including a Disability Equality Scheme, Race Equality Scheme and Welsh Language Scheme • Implementation of Performance Management Framework • Development of Performance Measurement reporting tools • Delivery of a Corporate Improvement Plan which is compliant with statutory requirements • Consultation Strategy Communications & Marketing • Production of the community newspaper, the County Borough Bulletin • Production of the internal staff newsletter, Bridgenders • Production of various specalist publications in support of council projects • Ongoing development of the corporate website, www.bridgend.gov.uk • Development of the Bridgenders.net staff intranet site • Creation of publicity campaigns for various council initiatives . Overview & Scrutiny • Completion of Committee Work Programmes prior to local government elections • Publication of comprehensive reports on specific issues, e.g. Night Time Economy • Formulation of proposals for the futher development of the Overview and Scrutiny function 9
  10. 10. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Section 3 : Risks facing the Service The latest Risk Assessment identified the following challenges facing the Service: • Failure to develop a performance culture across the organisation The Authority needs to ensure that all services have clear objectives and that arrangements are in place to monitor the actions needed to achieve these. • Failure by BCBC to comply with equalities legislation The Authority must ensure that it is in compliance with public sector equalities duties on race, disability and gender. • Failure to develop Communications and Marketing The Authority needs to promote consistency in the presentation of Bridgend County Borough Council’s corporate identity and improve the image of the Authority in the local community and with other stakeholders. 10
  11. 11. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS 4a : Service Objectives The Service Grouping has identified its key priorities for the next 3 years – which have been informed by Corporate Objectives, Corporate Themes and the outcome of the annual Risk Assessment process. This table shows how Corporate Development & Partnerships aims to deliver its priorities by allocating objectives to its constituent Services. The Action Plan (4b) has been prepared to show how these objectives will be met by developing actions, allocating responsibility, targets and a method of measurement to each. PRIORITY AREA SERVICE OBJECTIVE MANAGER Promote the development of a Performance Culture across the DM organisation Policy and Performance Promote compliance with Equalities legislation DM/LS Management Develop consultation and participation mechanisms DM/RO Co-ordinate / Support Partnership working and the Community Strategy DM/HH/SK process 11
  12. 12. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS PRIORITY AREA SERVICE OBJECTIVE MANAGER Strengthen media relations MB Develop internal and external communications MB/LR/FM Communications & Marketing Transform the appearance and functionality of the website AP Promotion of Corporate Identity DM/MB PRIORITY AREA SERVICE OBJECTIVE MANAGER Overview & Scrutiny Promote performance improvement and good governance through effective DM/RK Overview and Scrutiny 12
  13. 13. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS 4b : Action Plans This section demonstrates how the key Service Objectives allocated in the preceding table (4a) will be achieved by identifying actions required and allocating responsibility for those actions to individuals. The table will be used throughout the period of the plan to monitor the achievement of those objectives. Priority Area – Policy and Performance Management (from table 4a, above) SERVICE LEAD METHOD OF RESOURCE PLANNED ACTION DESIRED OUTCOME TIMESCALE OBJECTIVE OFFICER MEASUREMENT IMPLICATIONS Revise Performance More efficient processes and arrangements to Jemma Report to Management deliver organisational objectives and monitor October 2008 Trivett Corporate Staff time Framework performance Management Board Promote the A Corporate Plan that sets out the Council's Report to Cabinet/ Development Coordinate priorities and provides a framework within which Dave Council of a development of 2008 Directorate Business Plans are developed to July 2008 MacGregor Staff time Performance Corporate Plan ensure that these expected outcomes are Publication of the Culture achieved. Plan Commission Management Higher standards of management and more Dave Development and consistent and improved performance across Quarterly Business £50K approx August 2008 MacGregor Leadership the organisation Reviews (QBRs) 2008/09 programmes 13
  14. 14. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS SERVICE LEAD METHOD OF RESOURCE PLANNED ACTION DESIRED OUTCOME TIMESCALE OBJECTIVE OFFICER MEASUREMENT IMPLICATIONS Introduce 360 Part of appraisals based on the Managers use the structured feedback on their Management Dave new management assessment to help plan their personal July 2008 Feedback Reports Development MacGregor standards or development needs Programme competency framework. Budget A Joint Risk Assessment agreed by the Council Coordinate and the regulators that accurately reflects the September Dave Agreed Joint Risk development of 2008 key strategic risks facing the authority and the Staff time 2008 MacGregor Assessment Promote the Joint Risk Assessment action being taken to mitigate these. Development Implementation of planned actions. of a Performance Culture - continued Manage the Sign off of development of the new An Improvement Agreement with WAG that is December Dave Improvement Staff time Improvement consistent with BCBC's requirements 2008 MacGregor Agreement Agreement Structured arrangements in place to monitor Coordinate Quarterly progress against organisational objectives and Dave On going QBRs Staff time Business Reviews for senior managers to account for performance MacGregor of their services. 14
  15. 15. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS SERVICE LEAD METHOD OF RESOURCE PLANNED ACTION DESIRED OUTCOME TIMESCALE OBJECTIVE OFFICER MEASUREMENT IMPLICATIONS Business Plans that are consistent with Dave Quality Assure Corporate Plan and that provide a clear MacGregor 2008-2011 Business framework for objectives and priorities to be set August 2008 Work undertaken Staff time & Jemma Plans for operational managers/teams/units and Trivett support the appraisal process. Develop 2008-2011 A CIP that is built around the Corporate Plan Dave Promote the Corporate Improvement and that assists secure improved performance October 2008 CIP audit Staff time MacGregor Development Plan across the organisation. of a Performance Culture - Work at securing Data tables continued improvement in 20% of 35% of our PIs for 2008/09 in the upper quartile Dave April 2009 published by our Performance within Wales. MacGregor WLGA Indicators for 2008/09 Coordinate Ffynnon in use within BCBC as the corporate Pilot by Jemma implementation plan for Ffynnon modules in Staff time performance management system March 2009 Trivett Ffynnon v.5 use and working Volume of Staff time A staff awards scheme that enables us to Develop a staff awards December Michelle nominations celebrate successes within all parts of the scheme 2008 Bower received and Costs of awards Council’s operations. awards made / ceremony 15
  16. 16. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Priority Area – Policy and Performance Management (from table 4a, above) RESOURCE SERVICE LEAD METHOD OF PLANNED ACTION DESIRED OUTCOME TIMESCALE IMPLICATION OBJECTIVE OFFICER MEASUREMENT S Develop Single Equalities Scheme April 2009 Revise BCBC’s Schemes in place that comply with legislation Linda Disability Equality and with the requirements of the schemes being Schemes published Staff time June 2008 Smith Scheme worked to consistently across the organisation Develop Race Equality Scheme June 2008 Undertake independent Actions to be review of equality and Identification of risk areas and priorities for September Dave Consideration by Promote financed from diversity policy and follow up action 2008 MacGregor CEMG Compliance current budgets practice with Equalities Numbers not Legislation Commission Corporate Improved levels of compliance with yet known – Targeted staff Equality & Diversity requirements. Increased awareness and Linda costs to be March 2009 groups engaged in training for managers understanding of the obligations of managers Smith contained training and staff and staff within budgets available Revise Welsh Costs to be met BCBC in compliance with statutory September Stewart Cabinet Committee Language scheme and within current requirements 2008 Kelly to evaluate implement action plan budgets progress 16
  17. 17. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Priority Area – Policy and Performance Management (from table 4a, above) SERVICE LEAD METHOD OF RESOURCE PLANNED ACTION DESIRED OUTCOME TIMESCALE OBJECTIVE OFFICER MEASUREMENT IMPLICATIONS Revise BCBC’s All Directorates compliant with corporate Rachel Publication of Consultation Strategy & March 2009 Staff time standards Owen revised strategy Best Practice Guide Undertake Staff Better information on the workforce attitude Rachel Consultation (climate towards the improvement agenda and the work March 2009 Owen Response rate Staff time ( supporting survey) related issues that are important to them TG) Develop Consultation Explore potential for Robust arrangements in place to ensure the and extending range of Council has meaningful and appropriate Rachel March 2009 Options appraisal Participation options for engaging engagement with specific stakeholders and the Owen Mechanisms with citizens local community Corporate Register Develop a Consultation Improved coordination and monitoring of Rachel March 2009 of consultation Staff time Database consultation activity Owen activity in place Better understanding of the processes service Manage and deliver the December Stewart KAFKA review users face that require action to improve the Staff time Pilot KAFKA project 2009 Kelly meeting customer experience. 17
  18. 18. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS SERVICE RESOURCE PLAMNED ACTION LEAD METHOD OF OBJECTIVE /DESIRED OUTCOME TIMESCALE IMPLICATION OFFICER MEASUREMENT S A new Community Strategy owned by the LSB Revise the Bridgend that has real meaning and sets the scene for Helen Community Strategy Adoption by the Staff time future interagency service development and April 2009 Hammond LSB delivery. Support the development of the new Helen New Community Staff time Bridgend Local Service On-going Hammond Strategy Co-ordinate / Board. Bridgend LSB functioning effectively and seen Support Programme as a good model of partnership working Extent to which Partnership Management Support Stewart Local Service Board Staff time Working and for LSB and Delivery On-going Kelly priorities are the Board delivered Community Strategy Forums in place across the whole of BCBC that Dave Develop local forums On-going to Numbers of forums Process provide quality engagement with communities MacGregor on a phased basis until September established and Staff time on identification of needs and mechanisms for & Helen September 2011 2011 working addressing these. Hammond Observatory in place that holds an up to date range of statistical and other data to support Via the range of Begin to develop data Stewart service planning, bids etc. This will save a On-going data held within the Staff time observatory Kelly number of staff time researching this data as observatory and when needed. 18
  19. 19. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Service Area – Communications and Marketing (from table 4a, above) RESOURCE SERVICE LEAD METHOD OF PLANNED ACTION DESIRED OUTCOME TIMESCALE IMPLICATION OBJECTIVE OFFICER MEASUREMENT S Increase range and quality of press Liam releases; develop Strengthen Improved perception of the Council by the local December Ronan / Volume of media relationship with editors Staff time Media Relations community and other stakeholders 2008 Michelle releases issued and proactively Bower promote the Authority and its achievements Liam Ronan / Revise format/design Maximise the PR potential of this publication December Michelle and improve quality of delivered to every household within the County Feedback survey Staff time 2008 Bower / content of the Bulletin Borough. Allan Powell Michelle Development of Revise format/design Bower / Internal and and improve quality of Improved arrangements for communicating with December Fay Morley Staff feedback Staff time External content of the staff 2008 / Alan Communications Bridgenders Powell Michelle Develop Corporate Clear vision and direction for the Council's Plan agreed March 2009 Bower / Staff time Communications Plan Public relations function Fay Morley 19
  20. 20. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Service Area – Communications and Marketing (from table 4a, above) SERVICE TIMESCAL LEAD METHOD OF RESOURCE PLANNED ACTION DESIRED OUTCOME OBJECTIVE E OFFICER MEASUREMENT IMPLICATIONS Develop design Transform the concepts, consult main Appearance and Alan Powell/ Extent of Staff time and stakeholders, develop New bilingual website with interactive and March 2009 Functionality of Carol functionality translation costs plan and key transactional functionality the BCBC Griffiths changed/improved milestones for new Website bilingual website. Establish the corporate Marketing Plan Improved coordination of marketing activity Michelle marketing team and March 2009 agreed with Staff time and use of resources Bower develop marketing plan services Promotion of Corporate Identity Develop brand Greater consistency in the presentation of the June 2009 guidelines and monitor/ BCBC corporate identity in all the Council's and on- Alan Powell Compliance audits Staff time support Corporate publications, marketing activity and signage going adherence 20
  21. 21. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Priority Area – Overview and Scrutiny (from table 4a, above) SERVICE LEAD METHOD OF RESOURCE PLANNED ACTION DESIRED OUTCOME TIMESCALE OBJECTIVE OFFICER MEASUREMENT IMPLICATIONS Revise structure and roles and New committees established with stronger October 2008 Council decision Staff time responsibilities of terms of reference Promote Scrutiny Committees Performance Improvement Develop outcome Number of and Good focussed Scrutiny New work programmes agreed for December Rebecca recommendations Staff time Governance Committee Work Committees and Review Panels 2008 David-Knight adopted by Cabinet through Effective Programmes Overview and Ensure Members are Scrutiny provided with Training Feedback from and Development Training programme developed based on a On-going members re quality Staff time Opportunities to assist sound analysis of needs of training provided them discharge their 'Scrutiny' role 21
  22. 22. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Section 5a : Headline Performance Indicators The following have been identified as key indicators for evaluating performance in each service area: Link To 2007/08 Indicator 2006/07 2007/08 2008/09 Corp Service Ref No. Type Indicator Description Performance Welsh Performance Target Theme Avge. The percentage of staff Supports Applicable Corporate CLPI-01 appraisals completed within the all to all Local 90% year. The number of working Supports days/shifts per full time CHR-002 Core all equivalent (FTE) employee lost 11.6 7 due to sickness absence. 22
  23. 23. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS 23
  24. 24. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Section 6 : Revenue and capital budgets 2008/09 Revenue Budget 2008/09 Employees Pay Gross Net SERVICE AREA & Related Non Pay Income Expenditure Expenditure Costs £000 £000 £000 £000 £000 Policy and Performance Management 294 119 413 - 413 Communications and Marketing * 373 237 610 (256) 354 Scrutiny 171 7 178 - 178 Senior Management and Business 181 102 283 - 283 Support Total 1,019 465 1,484 (256) 1,228 * NB. Figures to be adjusted when costs and recharges of design unit are agreed / finalised. 24
  25. 25. BRIDGEND COUNTY BOROUGH COUNCIL CORPORATE DEVELOPMENT & PARTNERSHIPS Section 7 : Contact Points Contact Points for Each Service Area If you require further information about the services – please contact: Policy & Performance Management • Assistant Chief Executive: David MacGregor, david.macgregor@bridgend.gov.uk 1656 643 307 Communications & Marketing • Communications & Marketing Manager: Michelle Bower, michelle.bower@bridgend.gov.uk 01656 643648 Overview & Scrutiny • Scrutiny Manager: Rebecca David-Knight, rebecca.knight@bridgend.gov.uk 01656 643613 25

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