Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

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Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

  1. 1. Cognos Government Performance Management Yiannis Lekos – SCICOM S.A. Cognos CPM Senior Consultant Business Intelligence in the Public Sector – June 2008
  2. 2. Cognos: The World Leader in BI & PM Solutions <ul><li>Acquired by IBM in Jan 2008 </li></ul><ul><li>Global coverage </li></ul><ul><ul><li>23,000+ customers in 135+ countries </li></ul></ul><ul><ul><li>80% of Fortune 1000; target Global 3500 </li></ul></ul><ul><ul><li>Strong channel network: 3,000+ channel partners </li></ul></ul><ul><li>Cognos employees – a competitive advantage </li></ul><ul><ul><li>3,300+ employees </li></ul></ul><ul><ul><li>940+ strong R&D team </li></ul></ul><ul><ul><li>2,000+ customer-facing field force </li></ul></ul><ul><ul><li>Direct sales 70% - Channel sales 30% </li></ul></ul>
  3. 3. SCICOM & COGNOS <ul><li>25 years of successful presence in the Greek Information Technology Market as a Cognos Partner </li></ul><ul><li>A Cognos Platinum Reseller Partner for Greece & Cyprus (‘Top Resellers 2005, 2006 και 2007 ’) </li></ul><ul><li>Strongly recognized in the CPM market </li></ul><ul><li>200+ clients / 4,000+ users </li></ul>
  4. 4. BI & Performance Management clients in Greece & Cyprus - Greek Firms MORGAN YZATIS
  5. 5. BI & Performance Management clients in Greece & Cyprus - Multinational Firms
  6. 6. MAJOR THEMES IN GLOBAL GOVERNMENT <ul><li>Citizen-centric </li></ul><ul><li>Joined Up </li></ul><ul><li>Results-based </li></ul>
  7. 7. GLOBAL MOMENTUM FOR RESULTS-BASED GOVERNMENT <ul><li>Canada: Management Accountability Framework; Financial Administration Act (FAA) </li></ul><ul><li>United States: Government Performance and Results Act (GPRA) </li></ul><ul><li>France: Loi Organique relative aux Lois de Finances (LOLF) = “&quot;Organic law relating to the Finance Laws&quot; </li></ul><ul><li>U.K. : Resource Accounts </li></ul>
  8. 8. ACCOUNTABILITY: SIMILARITIES IN PRIVATE & PUBLIC SECTORS <ul><li>Sarbanes-Oxley (SOX) </li></ul><ul><li>302: Financial Certification </li></ul><ul><li>404: Internal control certification </li></ul><ul><li>409: Timely disclosure </li></ul><ul><li>. . .: 66 sections of compliance </li></ul><ul><li>Government Accountability </li></ul><ul><li>Enforcing more accountable </li></ul><ul><li>government: </li></ul><ul><li>More timely information </li></ul><ul><li>Effective controls </li></ul><ul><li>Rigorous oversight of performance </li></ul><ul><li>Compliance through training and tools </li></ul><ul><li>High ethical standards </li></ul>
  9. 9. CHALLENGES OF GOVERNMENT <ul><li>Demonstration of good governance </li></ul><ul><li>Intense public scrutiny </li></ul><ul><li>Demands for accountability </li></ul><ul><li>Continuous budget pressure </li></ul><ul><li>Must show continuous improvement . . . with less resources </li></ul>
  10. 10. LOTS OF DATA, LITTLE DECISION-READY INFORMATION <ul><li>Reporting is cumbersome and static; typically paper-based with many versions of the truth </li></ul><ul><li>Manually intensive analysis processes; ad hoc analysis is rarely supported </li></ul><ul><li>Mainly manual processes for information gathering and collation </li></ul><ul><li>Data are hidden away in departments, databases, applications, geographies; impossible to coordinate </li></ul><ul><li>Data latency, accuracy, completeness issues </li></ul>
  11. 11. SOLUTION REQUIREMENTS <ul><li>Improve visibility into business processes from aggregate to detail </li></ul><ul><li>Monitor, measure, and track performance against strategic objectives and benchmarks </li></ul><ul><li>Make performance information broadly or narrowly accessible, and securely via the Web </li></ul><ul><li>Simply satisfy mandatory reporting requirements </li></ul>
  12. 12. ORGANIZATIONAL REQUIREMENTS <ul><li>Provide foundation for data-driven decision making </li></ul><ul><li>Provide users with tools and information access to make better decisions </li></ul><ul><li>Improve collaboration to monitor and manage readiness </li></ul><ul><li>Technology must be easy to use for multiple stakeholders </li></ul><ul><li>Fast time to benefit </li></ul>
  13. 13. GOVERNMENT PERFORMANCE MANAGEMENT Why? How are We Doing? What Should We be Doing?
  14. 14. THREE QUESTIONS THAT ADVANCE PERFORMANCE IN GOVERNMENT Students in grade 3 in School Board 2 are trailing Federal goals Analysis reveals teacher qualifications lag in key areas compared with other similar districts Implement program to upgrade skills of teachers; recruit more seasoned teachers into district Percentage of eligible families served is below target Analysis reveals low application volumes in Region 2 Re-allocate funds toward targeted outreach program to advise of eligibility Student Performance Program Performance
  15. 15. SINGLE DEFINITION OF THE TRUTH Single Platform for Decision Making
  16. 16. DATA SILOS ARE EVERYWHERE; REPORTING IS TYPICALLY BY SUBJECT AREA OPERATIONAL SYSTEMS PERSONNEL FINANCIAL SYSTEMS OPERATIONS SUPPLY CHAIN SUPPLIERS
  17. 17. SYNCHRONIZING DATA PROVIDES CONSISTENT ENTERPRISE-WIDE VIEW OPERATIONAL SYSTEMS PERSONNEL FINANCIAL SYSTEMS OPERATIONS SUPPLY CHAIN SUPPLIERS
  18. 18. BUSINESS BENEFITS OF COGNOS PERFORMANCE MANAGEMENT SYSTEM <ul><li>Speak with one consistent voice across the organization </li></ul><ul><li>Greatly reduce time and effort to produce critical information </li></ul><ul><li>Make better and faster decisions that improve performance and outcomes </li></ul>
  19. 19. COGNOS GPM IN ACTION <ul><li>Social Services – fraud detection, case management </li></ul><ul><li>Tax / Revenue – risk management </li></ul><ul><li>Education – student performance </li></ul><ul><li>Healthcare – patient wait times </li></ul>
  20. 20. COGNOS GPM IN ACTION <ul><li>Public Safety – crime analysis, responsiveness </li></ul><ul><li>Procurement – supplier management </li></ul><ul><li>Human Capital Management – workforce analytics, aging workforce </li></ul><ul><li>E-Government </li></ul>
  21. 21. SAMPLE COGNOS GOVERNMENT CUSTOMERS AROUND THE WORLD <ul><li>Human Resources Skills and Development Canada </li></ul><ul><li>Social Development Canada </li></ul><ul><li>Centers for Medicare and Medicaid Services (U.S.) </li></ul><ul><li>U.S. Army, Navy, Air Force and Marine Corps </li></ul><ul><li>State of Ohio (U.S.) </li></ul><ul><li>New York Police Department </li></ul><ul><li>Australian Tax Office </li></ul><ul><li>Penn State University (U.S.) </li></ul><ul><li>State Police of Lower Saxony (Germany) </li></ul><ul><li>Department of Homeland Security (U.S.) </li></ul><ul><li>London Fire and Emergency Planning Authority (U.K.) </li></ul><ul><li>Department of Finance and Administration (Australia) </li></ul><ul><li>Massachusetts Department of Education (U.S.) </li></ul><ul><li>Alberta Children’s Trust (Canada) </li></ul><ul><li>South Tyneside Healthcare Trust (U.K.) </li></ul><ul><li>Region Västra Götaland (Sweden) </li></ul><ul><li>Direction Generale des Impots (France) </li></ul>
  22. 22. Indicative Customer Case Studies
  23. 23. Central Umbrella Body for Social Security Organizations - FRANCE <ul><li>Information Needs: </li></ul><ul><li>To restructure its IT architecture & simplify control </li></ul><ul><li>To respond to new requirements </li></ul><ul><li>To optimize management of business processes </li></ul>Solutions: Cognos Reporting, Analysis, Scorecarding Platforms: IBM AIX, Oracle Users: 2.000 + <ul><li>Benefits: </li></ul><ul><li>Architecture that is more easily managed & more flexible </li></ul><ul><li>Optimization of the organization’s services & performance </li></ul><ul><li>Fewer demands in terms of development and maintenance </li></ul>
  24. 24. Central Umbrella Body for Social Security Organizations - FRANCE ‘ Cognos Applications are characterized by ease of implementation and quick user acceptance. These are two essential criteria for the success of our decision-support project and, therefore, for our goal of extending analysis to new areas, including Performance Management and the Optimization of the service we provide to our clients. ’ Pierre Bisson, IT Director, within the ACOSS/URSSAF Organization
  25. 25. <ul><li>Information Needs: </li></ul><ul><li>Real-time & trending information on key expense drivers-labor & supply </li></ul><ul><li>More timely & flexible budgeting </li></ul><ul><li>Elimination of spreadsheets </li></ul><ul><li>Decreased manual intervention for data analysis </li></ul><ul><li>Solutions: Cognos Reporting & Analysis </li></ul><ul><li>Platforms: </li></ul><ul><li>AS400 </li></ul><ul><li>SQL Server </li></ul><ul><li>Windows 2000 </li></ul><ul><li>Financial data repository </li></ul><ul><li>GL, supply chain, billing patient information system </li></ul><ul><li>Users: 150 </li></ul>
  26. 26. <ul><li>Benefits: </li></ul><ul><li>Access to a comprehensive view of process & system information </li></ul><ul><li>Flexible & real-time budgeting, spending projection, and trending </li></ul><ul><li>Real-time labor expense reconciliation </li></ul><ul><li>Elimination of duplicate payments and missed charges </li></ul><ul><li>Daily cash balancing </li></ul><ul><li>Streamlined reporting </li></ul>
  27. 27. ‘ With the financial data repository and Cognos, staff can use real-time wage information based on actual clocked hours against actual month and actual volume. Accrual is no longer necessary for analysis ’ Kevin Murphy, Chief Financial Officer, Middletown Regional Hospital
  28. 28. <ul><li>Information Needs: </li></ul><ul><li>More & more demands for statistical information from various government bodies, all demanding different data at different times </li></ul><ul><li>Problems of tracking students throughout their careers: which course were dropped, which where taken up, and whether students missed exams for medical reasons </li></ul>Solutions: Cognos Reporting & Analysis Users: 200 <ul><li>Benefits: </li></ul><ul><li>Administration, faculty instructors, and clerical staff have Instant access to information as required – processes that in many cases used to take days to complete </li></ul><ul><li>Solution to Student registration mix-ups </li></ul><ul><li>Exact postcode analysis & can target the catchment areas for future students </li></ul><ul><li>Estate management </li></ul>
  29. 29. ‘ We’ve definitely received return on our investment in Cognos Technology. The administration is run much more efficiently now that staff can concentrate on their actual jobs’ Robert Roulston, Head of Administrative Support, Queens University Belfast
  30. 30. <ul><li>Information Needs: </li></ul><ul><li>A common enterprise IT environment with a Web-based portal and an enterprise shared data environment </li></ul><ul><li>Fast financial information for management, outside agencies, and troops </li></ul><ul><li>Flexible reporting & analysis that can adapt quickly to changing requirements </li></ul><ul><li>Solutions: Cognos Reporting & Analysis </li></ul><ul><li>Platforms: </li></ul><ul><li>Homegrown mainframe accounting system </li></ul><ul><li>Oracle 9i </li></ul><ul><li>Other proprietary & transactional systems </li></ul><ul><li>Users: 3.600 + </li></ul>
  31. 31. <ul><li>Benefits: </li></ul><ul><li>A BI platform that touches all disparate data sources to provide a single version of the truth </li></ul><ul><li>Information in minutes rather than days </li></ul><ul><li>Reports and insight on areas never before possible </li></ul><ul><li>Cost savings in processing power, lower resource requirements, and less reliance on paper </li></ul><ul><li>Web-based system that delivers information across the globe </li></ul>
  32. 32. ‘ The Marine Corps will always do what’s best for our people on the front lines. Today, tomorrow, and into the future, we are taking Cognos with us into battle. ’ Jarret S. Kuhfahl, Financial Systems Developer, The US Marine Corps
  33. 33. <ul><li>AMS Needs: </li></ul><ul><li>Tight controls, optimized use of resources, data to support management decisions </li></ul><ul><li>Transparent & flexible information system, with impressive results </li></ul>Solutions: Cognos Reporting, Analysis, Scorecarding Project: 500 data cubes, 4.000 potential web users <ul><li>Benefits: </li></ul><ul><li>Keeping a tight rein of performance </li></ul><ul><li>The scorecarding solution combines labor market targets, processing objectives and customer objectives into a high level view </li></ul><ul><li>Control of funding budget </li></ul><ul><li>Optimization of the use of resources </li></ul><ul><li>Monitor career paths </li></ul>
  34. 34. ‘ Now that we have our data together in one place, we’re able to better serve our customers by helping them find gainful employment ’ Herbet Bohm, Member of AMS Board
  35. 35. ‘ The fact that we could deploy this solution across the Web from one central location sold it to us. The change has been dramatic. Now we can analyze 3 years worth of data and start to identify trends. ’ Phil Freestone, Business Systems Analyst, London Fire & Emergency Planning Authority
  36. 36. Atlanta Rolled Out Cognos Analysis S/W <ul><li>$ 2.1 M-plus project for monitoring performance of all departments </li></ul><ul><li>Cognos 8 BI </li></ul><ul><li>~1.000 users </li></ul>‘ With Cognos we are able to look at things like the cost per acre to maintain a park, the cost per work order for field-level operations and the average manpower & materials costs to repair a traffic light or surface a mile of a city street. ’ Chuck Meadows, Chief of Budget & Fiscal Policy, City of Atlanta
  37. 37. References in Finance & Taxation Departments Solutions : Cognos Business Intelligence Solutions : Cognos Planning, BI, Scorecarding 1.500 cubes 20.000 users Dutch Taxation Office Solutions : Cognos Business Intelligence 3.000 users Swedish Tax Office Solutions : Cognos Business Intelligence 16.000 users, Central Government
  38. 38. Thank You for your attention

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