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Perspectives in Personal Knowledge Management


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An exploration into the concepts, directions, and opportunities in personal information and personal knowledge management. See also Total Recall: How the E-Memory Revolution will Change Everything; Keeping Found Things Found: The Study and Practice of Personal Information Management; Personal Information Management.

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Perspectives in Personal Knowledge Management

  1. 1. Jack DavisUniversity of WashingtonCSS 497 – Individual ProjectProfessor Mark Kochanski – Faculty AdvisorGordon Watanabe and Patrick Butler Monterde – Sponsors
  2. 2. Manage Information Overload.Keep Found Things Found.Efficiently Task Switch Between ProjectsIdentify automated processes to simplifyand improve personal productivity.
  3. 3. How do people currently use PersonalInformation Management (PIM) and PersonalKnowledge Management (PKM) today?How might people better use PIM and PKM inthe future?What are some of the technical and usabilityissues surrounding PIM and PKM?What are the qualities of products that earnbrand buzz and a loyal customer following?
  4. 4. Prototype a background service with anextensible architecture to support anarray of personal assistant plug-ins. Quickly locate and open commonly used documents, folders, and web pages. Quickly locate and recall items that I’ve identified and saved for future reference. Synchronize updated documents and files across multiple machines and locations. Insert blocks of commonly used boilerplate content.
  5. 5. General Categories:Global / Community – “Global Search”Enterprise / Organization – “Social Search”Personal / Individual – “Recall” / “Retrieve”The issue of “what’s in it for me?”Least Studied − Potentially the largestarea for productivity improvement.
  6. 6. Data  Information  Knowledge “Knowledge = information in action”A “Language” Information-Items (the “opposable thumb”) Keeping Activities Organizing Activities Searching and Seeking Re-Finding: Teleporting and Orienteering Behaviors: Piling and Filing
  7. 7. “Keeping” Processes Keep Nothing, Keep Everything, Keep SmarterOrganization Challenges Varied Approaches Inconsistent Approaches Fragmentation Complications Form, Miscategorization, Device, Location
  8. 8. Trends and Challenges Minimal Effort Multiple Organizations Inconsistency over time The “Disorganization Threshold”Better Ways to Organize The Challenge of “Search” Factors in Filing, Searching, and Tagging
  9. 9. Personal Task Management Additional factors effect task switching Type of task, complexity of task, task duration, length of absence, number of interruptions But there are many commonalities Information keeping makes deferrable actions of information-items. Task keeping makes deferrable actions of tasks.
  10. 10. Identification and Locator Technologies URIs, URLs, IRIs, URNs, XRIs, DOIs, Permalinks PURLSContent Management My Big-Arse Text File (Cornell) Living in Text Files (Turbull) Tech Secrets of Overprolific Alpha Geeks (OBrien) FlatFileAdvantages (PmWiki) XMLSemantic Web Resource Description Framework (RDF)
  11. 11. Five key requirements Performance Usability Security Reliability CompatibilityThe most common unmet user needs arePerformance, Usability, and Security
  12. 12. Perform basic PIM/PKM functionsSynchronize documents, files, and foldersacross multiple locations.Provide workflow, project, and in-contextviews of related information.Re-find documents and files based onpersonal tags and metadata.Encrypt documents and files for privacy.Digitally sign documents and files for security.
  13. 13. “The greatest management challenge of the 21st century – to improve the effectiveness and productivity of knowledge workers – is not even close to being met” Peter Drucker (1909-2005)
  14. 14. Performance | Usability | Security | Reliability | Compatibility“Innovations have to be handled by ordinaryhuman beings, and if they are to attain any sizeor importance at all, by morons or near-morons.Incompetence, after all is the only thing inabundant and never-failing supply. Anything tooclever, whether in design or execution, is almostbound to fail.”Peter Drucker (1919-2005), Innovation and Entrepreneurship