In Spring 2016, Siemens Rail began operating state of the art trains from a custom built depot. The information required to operate and maintain these trains needed to be accessible and technically accurate, so that drivers, maintenance technicians and engineers could keep trains available and running on a full-service contract.
This talk shows how Siemens identified waste in their existing processes and used the DITA standard to create an innovative publication system. The system featured a web-based maintenance portal and knowledge base that capitalized on interactive 3D models, and iPad apps for the driver’s manual. User feedback and technicial contributions at the point of consumption, coupled with interactive information, have contributed towards an estimated 30% saving in train maintenance effort.