WorkChairman, Customer Experience Committee, St. Charles Bank & Trust
Industry Finance / Banking / Insurance
About Who could have known that a suburban Chicago kid with a zeal for radio play-by-play could have ended up teaching and coaching more than 66,500 financial services professionals for four decades in 49 states. It has been a true privilege to have the opportunity to share trust-based sales conversation strategies in financial services selling both as a banking professional and a consultant for 27 years.
I use humor and a street savvy approach to in house programs, conference keynotes and banking schools. It's why ABA’s School of Bank Marketing and Management has had me back for 29 consecutive years and why ABA’s Stonier Graduate School of Banking has had me on the faculty for 14 years. ...