Review 4 Chapters 8, 9, 10
CHAPTER 8
What are the three levels of management activity? <ul><li>Operational </li></ul><ul><li>Tactical </li></ul><ul><li>Strateg...
Operational management level? <ul><li>Composed of supervisory managers that develop short-range plans such as weekly produ...
Tactical management level? <ul><li>Composed of middle managers that develop short- and medium-range plans </li></ul>
Strategic management level? <ul><li>Composed of a board of directors and an executive committee of the CEO who develop ove...
What is a Structured decision? <ul><li>Repetitive and routine problems for which standard solution exist.  </li></ul><ul><...
What is a Semi-structured decision? <ul><li>Some decision procedures can be pre-specified, but not enough to lead to a def...
What is an Unstructured Decision? <ul><li>The procedures cannot be specified in advance. </li></ul><ul><li>Unstructured pr...
Decisions made at the operational management level tend to be more <ul><li>Structured  </li></ul>
Decisions made at the tactical management level tend to be more <ul><li>Semi-structured </li></ul>
Decisions made at the strategic management level tend to be more <ul><li>Unstructured  </li></ul>
What are the management support systems? <ul><li>Management Information systems </li></ul><ul><li>Decision support systems...
What is an exception report? <ul><li>Exception  reports, highlighting only exceptional conditions, such as when a customer...
What are the characteristics of the  Decision Support Systems? <ul><li>Interactive </li></ul><ul><li>Supports semi-structu...
What is a What-if analysis? <ul><li>What-if analysis attempts to check the impact of a change in the assumptions on the pr...
What is a Sensitivity Analysis? <ul><li>When the value of one variable is changed repeatedly and the resulting changes in ...
What is a goal-seeking model? <ul><li>Attempts to find the value of the inputs necessary to achieve a desired level of out...
What is Data Visualization? <ul><li>Data visualization refers to presentation of data in graphical form instead of traditi...
What is Geographical Information System (GIS)? <ul><li>A GIS is a data visualization technology that captures, stores, che...
What are the characteristics of Executive Information Systems (EIS)? <ul><li>Provide management with immediate and easy ac...
What is drill down? <ul><li>provides details behind any given information. </li></ul>
What is Data mining? <ul><li>organizing valuable business information in a large database </li></ul>
What is Artificial Intelligence? <ul><li>AI is the effort to develop computer based systems that behave as humans. </li></ul>
What are the major areas of AI? <ul><li>Cognitive science </li></ul><ul><li>Robotics  </li></ul><ul><li>Natural interfaces...
What are the major areas of Cognitive science? <ul><li>intelligent agents ,  </li></ul><ul><li>neural networks ,  </li></u...
What is an Intelligent agent? <ul><li>It is a software surrogate for end user or process that fulfills a stated need or ac...
Systems that use massively parallel processors whose architecture is based on the human brain’s neuron structure are calle...
What is a Fuzzy Logic system? <ul><li>system that can process ambiguous data and quickly provides approximate, but accepta...
What are the characteristics of an Expert system? <ul><li>They are designed to replicate and then to replace a human advis...
CHAPTER 9
What are the major components involved in IT Planning process? <ul><li>Strategy development </li></ul><ul><li>Resource man...
What are the ways for minimizing end-user resistance? <ul><li>Proper end user training </li></ul><ul><li>Improved communic...
What is the major focus of organizational change management? <ul><li>People </li></ul>
CHAPTER 10
What are the steps in the SDLC? <ul><li>systems analysis,  </li></ul><ul><li>systems design, </li></ul><ul><li>programming...
What is the function of  systems analysis  stage? <ul><li>ANALYSIS OF PROBLEM TO BE SOLVED </li></ul>
What is feasibility study? <ul><li>Determining whether the proposed system is feasible financially, economically, technica...
What is SYSTEMS DESIGN? <ul><li>describes  how  the system will accomplish the task.  </li></ul>
What are the major forms of CONVERSION? <ul><li>Parallel </li></ul><ul><li>Phased </li></ul><ul><li>Direct </li></ul><ul><...
What is parallel conversion? <ul><li>The conversion process in which both the old and new system are operated for a time. ...
What are the alternative system-building approaches? <ul><li>Prototyping </li></ul><ul><li>Application software packages <...
What is Prototyping? <ul><li>Using  prototype  which is a working version of an information system or part of the system f...
What is outsourcing? <ul><li>Purchase of product or service from another company. </li></ul>
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Review for Exam 4

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Review for Exam 4

  1. 1. Review 4 Chapters 8, 9, 10
  2. 2. CHAPTER 8
  3. 3. What are the three levels of management activity? <ul><li>Operational </li></ul><ul><li>Tactical </li></ul><ul><li>Strategic </li></ul>
  4. 4. Operational management level? <ul><li>Composed of supervisory managers that develop short-range plans such as weekly production schedules. </li></ul>
  5. 5. Tactical management level? <ul><li>Composed of middle managers that develop short- and medium-range plans </li></ul>
  6. 6. Strategic management level? <ul><li>Composed of a board of directors and an executive committee of the CEO who develop overall organizational goals, strategies, policies as a part of a strategic planning process. </li></ul>
  7. 7. What is a Structured decision? <ul><li>Repetitive and routine problems for which standard solution exist. </li></ul><ul><li>The procedures to follow can be specified in advance. </li></ul>
  8. 8. What is a Semi-structured decision? <ul><li>Some decision procedures can be pre-specified, but not enough to lead to a definite recommended decision. </li></ul>
  9. 9. What is an Unstructured Decision? <ul><li>The procedures cannot be specified in advance. </li></ul><ul><li>Unstructured problems are novel and non-routine, complex. </li></ul><ul><li>Ex: new business planning </li></ul>
  10. 10. Decisions made at the operational management level tend to be more <ul><li>Structured </li></ul>
  11. 11. Decisions made at the tactical management level tend to be more <ul><li>Semi-structured </li></ul>
  12. 12. Decisions made at the strategic management level tend to be more <ul><li>Unstructured </li></ul>
  13. 13. What are the management support systems? <ul><li>Management Information systems </li></ul><ul><li>Decision support systems </li></ul><ul><li>Executive information systems </li></ul>
  14. 14. What is an exception report? <ul><li>Exception reports, highlighting only exceptional conditions, such as when a customer exceeds their credit limit, a manager would probably get an exception report. </li></ul>
  15. 15. What are the characteristics of the Decision Support Systems? <ul><li>Interactive </li></ul><ul><li>Supports semi-structured and unstructured decisions </li></ul>
  16. 16. What is a What-if analysis? <ul><li>What-if analysis attempts to check the impact of a change in the assumptions on the proposed solution. </li></ul><ul><li>What if we cut advertising by 10 percent? </li></ul>
  17. 17. What is a Sensitivity Analysis? <ul><li>When the value of one variable is changed repeatedly and the resulting changes in other variables are observed. </li></ul>
  18. 18. What is a goal-seeking model? <ul><li>Attempts to find the value of the inputs necessary to achieve a desired level of outputs. </li></ul>
  19. 19. What is Data Visualization? <ul><li>Data visualization refers to presentation of data in graphical form instead of traditional form of text and table. </li></ul>
  20. 20. What is Geographical Information System (GIS)? <ul><li>A GIS is a data visualization technology that captures, stores, checks, integrates, manipulates, and displays data using digitized maps. </li></ul>
  21. 21. What are the characteristics of Executive Information Systems (EIS)? <ul><li>Provide management with immediate and easy access to information about the firm’s critical success factors. </li></ul><ul><li>Are most useful to managers at the strategic level of management. </li></ul><ul><li>Support unstructured decision-making process. </li></ul>
  22. 22. What is drill down? <ul><li>provides details behind any given information. </li></ul>
  23. 23. What is Data mining? <ul><li>organizing valuable business information in a large database </li></ul>
  24. 24. What is Artificial Intelligence? <ul><li>AI is the effort to develop computer based systems that behave as humans. </li></ul>
  25. 25. What are the major areas of AI? <ul><li>Cognitive science </li></ul><ul><li>Robotics </li></ul><ul><li>Natural interfaces </li></ul>
  26. 26. What are the major areas of Cognitive science? <ul><li>intelligent agents , </li></ul><ul><li>neural networks , </li></ul><ul><li>fuzzy logic. </li></ul>
  27. 27. What is an Intelligent agent? <ul><li>It is a software surrogate for end user or process that fulfills a stated need or activity. </li></ul>
  28. 28. Systems that use massively parallel processors whose architecture is based on the human brain’s neuron structure are called <ul><li>Artificial Neural Networks </li></ul>
  29. 29. What is a Fuzzy Logic system? <ul><li>system that can process ambiguous data and quickly provides approximate, but acceptable solutions to problems. </li></ul>
  30. 30. What are the characteristics of an Expert system? <ul><li>They are designed to replicate and then to replace a human advisor. </li></ul><ul><li>They transfer expertise from an expert and documented sources to a computer and then to the user. </li></ul>
  31. 31. CHAPTER 9
  32. 32. What are the major components involved in IT Planning process? <ul><li>Strategy development </li></ul><ul><li>Resource management </li></ul><ul><li>Technology architecture </li></ul>
  33. 33. What are the ways for minimizing end-user resistance? <ul><li>Proper end user training </li></ul><ul><li>Improved communications with IS personnel </li></ul><ul><li>End user involvement in the development and implementation of new systems </li></ul>
  34. 34. What is the major focus of organizational change management? <ul><li>People </li></ul>
  35. 35. CHAPTER 10
  36. 36. What are the steps in the SDLC? <ul><li>systems analysis, </li></ul><ul><li>systems design, </li></ul><ul><li>programming, </li></ul><ul><li>testing, </li></ul><ul><li>implementation (conversion), </li></ul><ul><li>and production & maintenance. </li></ul>
  37. 37. What is the function of systems analysis stage? <ul><li>ANALYSIS OF PROBLEM TO BE SOLVED </li></ul>
  38. 38. What is feasibility study? <ul><li>Determining whether the proposed system is feasible financially, economically, technically, and operationally. </li></ul>
  39. 39. What is SYSTEMS DESIGN? <ul><li>describes how the system will accomplish the task. </li></ul>
  40. 40. What are the major forms of CONVERSION? <ul><li>Parallel </li></ul><ul><li>Phased </li></ul><ul><li>Direct </li></ul><ul><li>Pilot </li></ul>
  41. 41. What is parallel conversion? <ul><li>The conversion process in which both the old and new system are operated for a time. </li></ul>
  42. 42. What are the alternative system-building approaches? <ul><li>Prototyping </li></ul><ul><li>Application software packages </li></ul><ul><li>End-user development </li></ul><ul><li>Outsourcing </li></ul>
  43. 43. What is Prototyping? <ul><li>Using prototype which is a working version of an information system or part of the system for discovering how a system should operate. </li></ul>
  44. 44. What is outsourcing? <ul><li>Purchase of product or service from another company. </li></ul>

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