Personal Information
Industry
Technology / Software / Internet
Website
http://goo.gl/zsGLZT
About
Jacada Inc. is a veteran leader in the customer service industry with over 20 years of experience in innovating and enhancing customer service technology and solutions for leading organizations worldwide.
Jacada enables organizations to deliver advanced agent and customer interactions by implementing cutting-edge web, mobile, and self-service solutions as well as agent desktops and process optimization technology. Customers can benefit from an improved customer service experience at every touch point with your organization, whether at the call center, on the web, on the go or at the store.
Tags
customer service
contact center
customer experience
customer satisfaction
customer support
cloud
call centre
customer relationship
call center software
customer-loyalty
call center
call center scripting
visual ivr
callback clic
callback assist
ivr solution
ivr software
click to call
jacada
ivr
management
cisco courtesy
avaya call back
self-service
survey
interactive voice response
fcr
aht
operational costs
cost reduction
agent scripting
scripting
viual ivr
customer care
salary
social media
millennials
mobile
social networking
connected
voice recognition
touchscreen
speech recognition
See more
Presentations
(6)Likes
(1)Avaya
Flamarion Contadini
•
14 years ago
Personal Information
Industry
Technology / Software / Internet
Website
http://goo.gl/zsGLZT
About
Jacada Inc. is a veteran leader in the customer service industry with over 20 years of experience in innovating and enhancing customer service technology and solutions for leading organizations worldwide.
Jacada enables organizations to deliver advanced agent and customer interactions by implementing cutting-edge web, mobile, and self-service solutions as well as agent desktops and process optimization technology. Customers can benefit from an improved customer service experience at every touch point with your organization, whether at the call center, on the web, on the go or at the store.
Tags
customer service
contact center
customer experience
customer satisfaction
customer support
cloud
call centre
customer relationship
call center software
customer-loyalty
call center
call center scripting
visual ivr
callback clic
callback assist
ivr solution
ivr software
click to call
jacada
ivr
management
cisco courtesy
avaya call back
self-service
survey
interactive voice response
fcr
aht
operational costs
cost reduction
agent scripting
scripting
viual ivr
customer care
salary
social media
millennials
mobile
social networking
connected
voice recognition
touchscreen
speech recognition
See more