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IVR Savings

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Visual IVR provides a visual navigation option for exiting IVR menus. Customers can access your IVR anywhere, anytime and visual navigate their way to the solution. at any point in time they can easily connect to the call center or a call back option or chat. Their previous selections are available to the agent so the call is shorter and there is no need to repeat information. Visual IVR increases FCR, Reduces AHT and increases customer satisfaction.

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