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How to Easily Make Your IVR VisualIt’s no secret. Your customers probably don’t like your IVR. Navigating an IVR the old fashioned way is tedious and frustrating. The result? A negative customer experience with the aim of “zeroing-out” and finding a live person. Fortunately, new technology offers you the opportunity to redefine the IVR experience for users of mobile devices, all the while preserving and utilizing your existing IVR investment. Visual IVR allows your customers to conveniently touch their way through your IVR using easy to use visual cues.
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