Pentastar Charter Brochure


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Pentastar Charter Brochure

  1. 1. Charter Services Provided by Pentastar Aviation Oakland County International Airport 7310 Highland Road, Waterford, MI 48327 248.666.3630, 248.666.9657 fax
  2. 2. PENTASTAR AVIATION OVERVIEW The Pentastar Aviation Philosophy At Pentastar Aviation, we are dedicated to maintaining total customer safety, security and comfort. To that end, we have established the best practices in our field, ensuring our company operates well above industry standards. Since 2001, Pentastar Aviation has been under the leadership of Edsel B. Ford II. As the great- grandson of Henry Ford and namesake and grandson of Edsel B. Ford, both legendary aviation pioneers, Ford brings a history and tradition to our helm that reinforces what the company has always stood for. “We look forward to upholding the tradition of aviation excellence. Our team is committed to working together to exceed the expectations of our customers. Your satisfaction is our success.” -Edsel B. Ford II Our comprehensive aviation services include: One of the most experienced management teams in the world Maintenance services intended to minimize downtime aircraft and an innovative avionics department 24 / 7 flight operations and charter services to include FAA licensed dispatchers 24 / 7 FBO services operating from a modern multi-million dollar facility designed to improve every aspect of the customer experience Second FBO service location at the Van Nuys Airport Award-winning culinary creations from our in-house caterer Fivestar Gourmet Unmatched aircraft sales & acquisitions assistance A Brief History 1964 - Chrysler Air Transportation originated at Willow Run Airport in Ypsilanti, Michigan as Chrysler’s corporate flight department 1980 - Chrysler Air Transportation was renamed Pentastar Aviation 1990 – Operations moved to Oakland County International Airport 1995 - Pentastar Aviation opened its new 103,000 square foot maintenance facility for public business 1999 - Pentastar Aviation became DaimlerChrysler Aviation (DCA) and created Pentastar Aviation Charter, Inc. (PACI) 2000 – A 48,000 square foot hanger was added and a state-of-the-art 11,000 square foot passenger terminal with its own commercial jet way, including on-site U.S. Customs, Immigration and Agriculture 2001 - Edsel B. Ford II purchased DCA and reinstated the Pentastar Aviation name. He currently presides as Owner & Chairman 2006 - Pentastar Aviation opens second FBO in Van Nuys, CA 2009 – PACI gained FAA approval for Direct Air Carrier Services for fixed and rotary-wing Air Ambulance operations. 2010 – Pentastar Aviation and PACI became “IS-BAO registered” Operator (parts 91 & 135) 2011 – PACI gained FAA approval for Direct Air Carrier Services for Public Charter Operations (14 CFR Part 380), utilizing 30 passenger aircraft
  3. 3. PENTASTAR AVIATION KEY EXECUTIVES Pentastar Aviation’s executive management team has decades of experience in business aviation. Our team combines their expertise with a passion for excellent customer service to find creative, cost-effective solutions for all of our customers’ needs. From quality service to leadership you can depend on, your satisfaction is our success. Edsel B. Ford II – Chairman & Owner Mr. Ford is the sole owner of Pentastar Aviation. He is the great-grandson of Henry Ford, founder of Ford Motor Company, and continues his family’s aviation legacy through his passion for aviation and leadership of Pentastar. Mr. Ford began his career at Ford Motor Company in January 1974. He was named President and Chief Operating Officer of Ford Motor Credit Company in May 1991 and elected an officer of the Ford Motor Company in 1993. In 1988, Mr. Ford was elected to the Board of Directors of Ford Motor Company and, as a consultant; he is active in company affairs and corporate dealer relations. Gregory J. Schmidt – Senior Vice President & Chief Financial Officer Mr. Schmidt is responsible for the financial affairs of Pentastar, as well as the legal, risk management, information systems, purchasing, and contract management functions. Prior to joining Pentastar, Mr. Schmidt held numerous leadership roles with Pulte Homes, Inc. including Division President and most recently as a member of the Corporate Asset Management Committee. In this position, he managed capital investment decisions in excess of $2 billion in eight states. Lance Fera—Senior Vice President, Business Development Mr. Fera has more than 30 years of business aviation experience, including 22 years at Honeywell Aerospace in avionics system sales, marketing and program management leadership roles and nearly ten years at TAG Aviation in executive management positions such as vice president/general manager & senior vice president. At Pentastar, Mr. Fera is responsible for the oversight of all sales and marketing activities as well as generating new business. He has served on multiple industry boards including a stint on the Board of Directors for the Westchester County Airport Association. Michael L. Baker – Vice President of Safety & Compliance Mr. Baker began his career with Pentastar in 1982 as a licensed A&P Mechanic. He has held a multitude of positions of increasing responsibility including FAA/EASA Accountable Manager for Pentastar’s Repair Station Operations and the Managing Director of Maintenance for Pentastar Aviation Charter, Inc. Danny Clifton – Vice President Flight Operations Mr. Clifton was commissioned as a 2nd Lieutenant in the United Stated Air Force and served in the USAF for more than 24 years, flying T-38s and A-10s. He has an additional two years of experience as a line pilot and three years as a chief pilot for Airborne Express, where he flew the DC-8 and DC-9. Mr. Clifton also served as Vice President and Director of Operations for the flight operations departments at Kitty Hawk Aircargo in Dallas, TX for more than three years and USA Jet Airlines at Willow Run, MI for more than two years. In his current role, Mr. Clifton oversees all flight operations activity at Pentastar, including the Operations Control Center (operating 24/7 and the University of Michigan Health System Survival Flight air medical operation.) Frank Publiski – Vice President Maintenance Mr. Publiski began his aviation career in 1982 as a licensed A&P Mechanic. He joined Pentastar in 1986 and has held the positions of Flight Mechanic, Lead Aircraft Mechanic, Aircraft Maintenance Supervisor and Maintenance Manager until accepting his current position in 2011. Frank’s experience with Gulfstream aircraft spans his entire career at Pentastar. In his current position, Mr. Publiski serves as the Accountable Manager of the Pentastar Aviation, LLC Repair Station and also as the Managing Director of Maintenance for Pentastar Aviation Charter, Inc.
  4. 4. PENTASTAR AVIATION SERVICES Aircraft Management Our comprehensive aircraft management capabilities ensure that every detail is taken care of. We manage all aspects of your aircraft’s operation so you can concentrate on what’s important to you—your business. And to help you offset your ownership costs, we can offer your aircraft for charter through Pentastar Aviation Charter, Inc. (PACI). Pentastar Aviation Charter, Inc. Our one-stop charter services offer round-the- clock availability to help you arrange travel plans. All trips are flight-followed by trained Pentastar Aviation personnel and offer a dedicated account and trip coordinator for each customer. Our ever-expanding fleet consists of a variety of luxurious and well-appointed aircraft. Aircraft Service Center With over 75 certified maintenance and avionics personnel on staff who have an average of 15 years experience, Pentastar Aviation has incomparable maintenance capabilities. We also provide the best in customer service and communications through our dedicated project managers. Our avionics capabilities are industry-leading. We hold numerous STCs and patents for avionics modifications and installations. FBO Services Pentastar Aviation’s award-winning, full- service FBOs operate 24/7 at two locations - Oakland County International Airport and Van Nuys Airport. Offerings include modern passenger and pilot lounges, concierge services, executive catering, cabin supplies, equipment restocking services, and aircraft detailing. We continue to be recognized by industry professionals for our outstanding customer service and have ranked in the top five FBOs in Aviation International News and Professional Pilot Magazine for the past several years. Aviation Advisors Pentastar Aviation has the unique capability to assist our customers not only with the actual buying or selling of their aircraft, but to fully evaluate equipment needs, aircraft utilization, mission profile, and financial and tax implications. Fivestar Gourmet Fivestar Gourmet leads the industry in aviation catering by consistently advancing the expectations of what aircraft dining can be. Pentastar Aviation has also spent several years in the research and development of food safety and security products and have established standards and related products as part of our Thermastar Food Safety & Security Program.
  5. 5. PENTASTAR AVIATION SAFETY INITIATIVES Safety Culture At Pentastar Aviation, every aspect of our operations revolves around our steadfast commitment to safety. Our industry-leading safety programs consistently exceed established industry standards to provide customers with an aviation experience that is always safe and secure. Our management team is led by aviation veterans with decades of experience meeting the rigorous safety standards utilized by the major airlines. The importance they have placed on safety standards and processes is reflected in the culture of safety that has become a way of life for every member of the Pentastar team. Our dedicated staff, all with extensive domestic and international aircraft operations credentials, supports Pentastar Aviation’s “excellence in customer service” philosophy by insisting that your experience as a managed aircraft client be virtually effortless. And with our extensive domestic and international flight routing capabilities, Pentastar Aviation’s flight operations lead the industry. Safety Management System The business aviation Safety Management System (SMS) is a quality management approach to controlling flight-related risks. It also supports a sound safety culture for healthy aviation organizations. Quality aviation SMS programs form the core of company safety efforts. Aviation SMS programs provide management with accessible tools for monitoring safety-related processes. Pentastar Aviation Charter, Inc. has developed its own Safety Management System, which incorporates operational risk assessment and hazard mitigation with internal evaluation and quality assurance concepts resulting in much more proactive and structured management of safety and continuous improvement of operational processes. International Standard for Business Aircraft Operations The International Standard for Business Aircraft Operations (IS-BAO) was formally introduced by the International Business Aviation Council (IBAC) and made available to the business aviation community at the European Business Aviation Conference and Exhibit (EBACE) in Geneva, May 2002. Pentastar Aviation Charter, Inc. is IS-BAO registered. IS-BAO was developed by the business aviation industry for the benefit of all corporate and private operators. It is a code of best practices which includes a robust SMS, based on the ICAO International Standards and Recommended Practices and was designed to help business aviation operational departments worldwide achieve a high level of safety and professionalism. ARG/US Platinum Rating Platinum Rating - The highest level of ARG/US safety ratings is awarded to those operators who meet the criteria for the ARG/US Gold Rating, and successfully complete a biennial ARG/US on-site safety audit. The ARG/US audit is a true process audit administered by trained and experienced aviation auditing professionals to evaluate the operator against industry best practice standards. A Platinum rating requires a functioning Safety Management System, and clear and workable Emergency Response Plan, and appropriate written standards, implementation, and records for all major aspects of Operations and Maintenance within a flight department or Charter company. Wyvern Approved Wyvern Recommended Operators comply with The Wyvern Standard™—a leading audit standard developed in cooperation with the most sophisticated and demanding corporate flight departments in the world that far exceeds the regulatory requirements for air charter flight operations and maintenance. Compliance with the standard is demonstrated by sucessful completion of an on-site safety audit on a two year audit cycle. Flight Operations Quality Assurance (FOQA) Historically, the Flight Data Recorder (or “Black Box”) data has only been used after an accident to aid in aircraft accident investigations. With a FOQA program, we proactively look at the aircraft systems data generated from every flight to identify, define, and investigate any adverse trends and non-standard events related to operation of the aircraft. Once identified, non-standard or adverse events and trends are investigated and corrected through the use of root cause analysis principles, thereby maintaining operational risk levels at as low as reasonably practical (ALARP) levels. ICAO Annex 6 Part I requires commercial operators to develop and utilize a FDM/FOQA program for aircraft with maximum takeoff weights of 59,400 pounds and above. Security Our facilities feature the latest technology to ensure your security. Gated ramp access, security cameras, a badge system for anyone on the premises and electronically secured facility entrances help us monitor activity around the facility. Your personal security is our utmost priority. Additionally, as a 135 operator, our Twelve Five Standard Security Program is in place, providing an additional level of security to the facility and to your aircraft.
  6. 6. AIRCRAFT CHARTER SERVICES Pentastar Aviation Charter, Inc. With Pentastar Aviation Charter, Inc., be confident every detail of your trip will be planned and executed by our dedicated, experienced staff. As one of the world’s most renowned aviation service providers, Pentastar Aviation has the aircraft and the expertise to meet virtually any travel requirement. Our well-appointed fleet includes Gulfstream, Challenger, Falcon, Learjet, Hawker, Beechjet 400A, Saab and Citation aircraft. Our charter specialists are available 24 hours a day, 7 days a week to accommodate all of your travel needs. Pentastar Aviation offers unparalleled global charter services: Well-appointed, well-maintained fleet of diverse aircraft Worldwide operational experience Accurate and timely quoting State-of-the-art systems efficiently support flight operations Experienced, professional charter staff FlightSafety trained and TSA-approved crew members Two-hour response time from initial call to aircraft departure In-house catering and concierge service Safety, Security and Reliability ARG/US Platinum rated Wyvern Approved IS-BAO Registered Fully certified FAR Part 135 Air Taxi Operator Air Carrier Certificate: UG8A235J
  7. 7. Charter Rate Sheet Expenses Mid-Size Jet Heavy Jet Landing Fees (Domestic) $100 per landing $200 per landing Domestic Fees (Estimated) $350 per airport $570 per airport Domestic RON $600 per night $900 per night International RON $1,000 per night $1,500 per night Fuel Surcharge 10% of flight cost/hr 10% of flight cost/hr International Fees Estimated per trip Estimated per trip Flight Attendant Not applicable $600 per day Operational Expenses $300 per trip $300 per trip *3.5% additional processing charge for credit card payments. *Federal excise tax charged as applicable. *Minimum charge is two hours flight time per day. *Invoice will include actual flight time (take off to landing) or minimum, whichever is greater. *Actual flight charges may differ from quote due to weather, air traffic control or circumstances beyond our control. *Not all aircraft are owned & operated by Pentastar Aviation Charter, LLC. *Cancellation policy – 72 hours international and 24 hours’ domestic. *Rates subject to change without notice. *Standard aircraft stock included. Catering requests will be invoiced as incurred; service fee may apply. Hourly Rate Additional Costs Aircraft Type Passengers Year Range Endurance (hours) MPH Fuel Surcharge Retail Cost N119LE G550 16 2011 6750 12.7 528 $840 $8,400 N165JF G-IV SP 14 1994 4220 7.5 548 $590 $5,900 N473CW G-IV 14 1992 4450 8.5 523 $549 $5,490 N680PA C-680 8 2008 2900 5.0 521 $400 $4,000 N391KK C-680 8 2006 2900 5.0 521 $400 $4,000 N211CC C-680 8 2005 2900 5.0 521 $400 $4,000 N9CJ Saab- 340B 30 1991 869 3.0 288 $390 $3,900 N660CC 400-A Beechjet 7-8 2001 1249 2.5 471 $268 $2,685
  8. 8. CONTACT OUR CHARTER DEPARTMENT Pentastar Aviation Charter, Inc. Oakland County Int’l Airport PTK 7310 Highland Road Waterford, MI 48327 1.888.426.8999 John Hughes Charter Sales Executive C: 248.795.3173 P: 248.886.2720 24 Hour Dispatch | 248.666.8282 | +Aviation?trk=pp_icon
  9. 9. BEYOND EXCELLENCE With nearly 45 years of experience, Pentastar Aviation has enjoyed the recognition of our customers, our peers and our industry. While we are proud of our accomplishments and numerous awards, we never stop working to perfect the private aviation experience. We are continuously raising the level of expectations and excellence within our industry. We encourage you to continue the discovery process and invite you to experience our capabilities and facilities firsthand. #1 U.S. FBO 2012 Pro Pilot PRASE Survey #1 FBO 2012 AIN FBO Survey ARG/US Platinum Rating Services Provider Values People – Our people are the source of our strength. They provide our corporate intelligence and determine our reputation and vitality. Quality of life, teamwork and employee involvement are our core human values. Service – Service quality differentiates us from our competition. We must be the best at meeting the needs of our customers and will do so by focusing on the details and exhausting all efforts to exceed their expectations. Profits – Profits are the result of how efficiently we provide services to our customers. Profits enable us to grow and invest in the future. Vision Pentastar is the leader in providing unparallel service in corporate air travel and support to some of the world’s leading companies. Mission Our mission is to continuously exceed our customers’ expectations and maintain customer loyalty by adhering to the highest standards of safety and providing a challenging and rewarding experience for all of our employees.