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Top 5 Reasons people are moving to Exchange 2010


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1) High Availability
2) Bigger mailboxes
3) Compliance and control
4) Puts users in control of their mailbox
5) The power of choice

Published in: Technology
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Top 5 Reasons people are moving to Exchange 2010

  1. 1. John Westworth Microsoft (UK) Ltd
  2. 2. Evolving Exchange Server Lowering Increasing Managing IT Costs Productivity Risk “I need to reduce “Sales needs to easily “We need to deliver hardware costs and connect with customers secure and compliant operational overhead” while on the road” communications tools” - IT Manager - VP of Sales - CIO “How do I balance these needs in a changing workplace?”
  3. 3. Exchange Server 2010 Flexible and Reliable Anywhere Access Protection and Compliance • Continuous Availability • Manage Inbox Overload • E-mail Archiving • Simplify Administration • Enhance Voice Mail • Protect Communications • Deployment Flexibility • Collaborate Effectively • Advanced Security Optimise for Software + Services
  4. 4. Agenda • High availability at lower cost and lower complexity 1 • Larger, cheaper mailboxes 2 • Compliance and control built in 3 • Puts you in control of your inbox 4 • The power of choice 5
  5. 5. “Our corporate e-mail is a business-critical service, and Exchange Server 2010 gives us high availability and reliability along with the flexibility to make changes without disrupting our users.” Karyn Crouse Workplace Lead BG Group
  6. 6. Simplified High Availability, 1 Disaster Recovery, and Backup DB1 DB1 DB2 DB2 DB3 DB4 DB4 DB5 DB5
  7. 7. Backup Strategy 1 Reason for Recovery Exchange 2010 Backup Feature Feature Benefit Fast • Fast recovery Recovery • Data redundancy Data • Guaranteed item Retention retention • Past point-in-time database recovery • Secondary mailbox for older data
  8. 8. Online Move Mailbox 1 E-Mail Client •  Sending messages  Receiving messages Client Access Server  Accessing entire mailbox • • Mailbox Server 1 Mailbox Server 2 • •
  9. 9. Tools 1 Simplify deployment and upgrades. Generates custom instructions on how to install or upgrade to Exchange 2010 Help determine the cause of performance, mail flow, and database issues Verify Internet-facing services are set up and configured properly Determine overall health of Exchange system and topology
  10. 10. Data Center Management 1 Configuration End to End Server Data Protection Management Monitoring Compliance and Recovery Automated Proactive Platform Configuration Business Provisioning Monitoring Controls and Continuity Through and Updating Application & Reporting Virtualization Mgmt of Physical Service Level Centralized Backup and Virtual Monitoring Security Auditing and Recovery of Environments Physical and Interoperable Comprehensive Server and Extensible Security & Identity Virtual Resources Consolidation Platform and Access Mgmt Disaster Recovery Through Virtualization
  11. 11. “We estimate that Exchange Server 2010 can reduce our costs to provide a mailbox by more than 50 percent.” Thomas Keck Chief Information Officer Elabs
  12. 12. Exchange IOPS Trend 2 +90% Reduction!
  13. 13. Cheaper Disks to Reduce 2 Costs  Use larger, slower, chea per disks – SATA (Tier 2) Disks  Support larger mailboxes at lower cost  Maintain reliability and performance  Improve storage utilization
  14. 14. RAID-less Storage an Option! 2 • Reduces the number of disks required − Just a Bunch of Disks (JBOD) configuration − One Disk per Database/Log − Use Database Copies to provide resilience from disk failures (No Backup?) − Automatic Page Repair improves resiliency DB1-Active DB1-CopyA DB1-CopyB Log Log Log Page1 Page1 Page1 Page2 Page2 Page2 Page3 Page3 Page3 Database Database Database
  15. 15. “PST files are quite a nightmare for IT to manage. We look forward to Exchange 210 negating the need for supporting PSTs. It’s going to take a lot of headaches Ronald Loewenthal away for us..” Customer Service Manager Super Group
  16. 16. Anti-Spam Filtering 3 Connection Filtering 1 Blocks up to 80% of all spam using: Connection Filtering - IP Allow/Block Lists - Real Time Block/Allow Lists Sender-Recipient Filtering 2 Sender-Recipient Filtering Blocks up to 15% of spam using: - Sender/Recipient - Sender Reputation - Sender ID - Tarpitting Content Filtering 3 Content Filtering Administrator Quarantine Blocks up to 5% of all spam using: - SmartScreen - Attachment Filtering User Junk - Quarantine - Safe/Block List Aggregation Email Folder User Inbox
  17. 17. Advanced Anti-malware/spam 3 protection * **West Coast Labs, 2009
  18. 18. Personal Archive 3 A secondary mailbox that is configured by the administrator Primary Mailbox Appears alongside a user’s primary mailbox in Outlook or Outlook Web App PST files can be dragged and dropped to the Personal Archive Personal Archive Archive quota can be set separately from primary mailbox
  19. 19. Granular Yet Flexible Policies 3 Apply Retention and Archive policies to individual messages Policies assigned to all email within a folder Retention policy and expiry details
  20. 20. Legal Hold Policy items 3 Retention Hold suspends automated purge cycle Legal Hold suspends manual purge/edits by users Use multi-mailbox search to retrieve deleted/edited items indexed in recoverable items folder
  21. 21. Multi-Mailbox Search 3 Delegate access to search console to HR, compliance, legal manager
  22. 22. Transport Rules in Exchange 3
  23. 23. Transport Rules 3 Easily enforce granular policies If the message... Is from a member of the group ‘Executives’ And is sent to recipients that are 'Outside the organization' And contains the keyword ‘Merger’ Do the following... Redirect message to: Except if the message... Is sent to ‘ • Executed on the Hub Transport Server • Structured like Inbox rules • Apply to all messages sent inside and outside the organization • Configured with simple GUI in Exchange Management Console
  24. 24. Moderation 3 Approve or Reject with option to send response Moderate based on Moderator can be a specific sender, DL, content user or sender’s manager
  25. 25. Information Rights Management 3 Supportmanage, easier to use Easier to Protect automatically by policy • Apply IRM protection to messages and attachments • Turn off protection for non-sensitive messages Maintain compliance and security processes • Enable multi-mailbox search of IRM-protected messages • Enable antivirus scanning and transport rules • Attach decrypted copies to journal reports Empower users • IRM in Exchange ActiveSync* and Outlook Web App • Search IRM protected messages in Outlook and Outlook Web App • Apply IRM protection to voicemail • View IRM attachments as WebReady documents • Extend Exchange 2010 IRM support features to partners *Requires Exchange Server 2010 Service Pack 1
  26. 26. MailTips 3
  27. 27. “Our users have requested larger mailboxes for a long time. We can give them that with Exchange Server 2010, and their experience will be better because they will be able to keep and find relevant customer information more easily.” Maria Pia Abbagnano ecom Italia
  28. 28. Universal Inbox 4 Email Calendar Contacts Tasks Voicemail Notes Global Online Instant Address List Archive Messaging RSS SMS Text Messages
  29. 29. Manage Inbox Overload 4 Organize and Navigate with Ease Using Enhanced Conversation View and Filtering Conversation View Filtering Ignore
  30. 30. Exchange Control Panel: User View 4 Secondary Navigation Primary Navigation
  31. 31. Improved out of Office 4  Set Out Of Office start time and end time  Set ahead of time and forget about it  Unique internal and external OOF messages  Set specific messages for internal co-workers  External message can be limited to just the user’s contacts  Rich HTML Out of Office Assistant messages
  32. 32. Resource Calendars 4  Automatically managed  Automate meeting accepts and declines  Custom response message per resource  Provide conflict information for declined meetings
  33. 33. Scheduling Assistant 4 Meeting Days, Attendees Best Shown in White Rooms Times, Best Shown in White and at Top
  34. 34. Calendar Sharing 4
  35. 35. Side by Side Calendars 4
  36. 36. Search 4  Exchange 2010 content indexer is 35x faster than Exchange 2003/2000  Indexes/searches message bodies and attachments  Uses any filter installed in Windows  Can install new filters later  New messages indexed in under a minute  Small storage tax (5% of  message size)
  37. 37. Presence and IM 4
  38. 38. SMS Sync 4
  39. 39. Voice Mail Preview: 4 Triage voice messages, quickly Text Preview Audio Playback of Voice Mail Contextual Actions
  40. 40. Call Answering Rules 4   Define a Personalized Voice Mail Menu Manage Rules
  41. 41. Anywhere Access 5 “By 2007 “telework” will be practiced by more than 60 million people…” - Gartner Management Update 2004 Built-in: no special server or services required Rich access for the many, not the few 22 September 2010 | Page 43
  42. 42. OWA Browser Support 5
  43. 43. OWA Browser Support 5
  44. 44. OWA Browser Support 5
  45. 45. OWA Browser Support 5
  46. 46. Broad ActiveSync Support 5 Apple
  47. 47. Exchange Enterprise Topology 5 Enterprise Network Phone system (PBX or VOIP) Edge Transport Hub Transport Routing & AV/AS Routing & Policy External SMTP servers Mailbox Unified Messaging Storage of Voice mail & Mobile mailbox items voice access phone Client Access Web browser Client connectivity Web services Outlook Line of business (remote user) application Outlook (local user)
  48. 48. Exchange Server 2010 5 Reduces feature gaps Improves coexistence Gives administrators between online and on- between on-premises more control over the premises Exchange and online users online environment Co-Existence On-Premises Hosted Service Deploy Exchange in a Fashion That Best Fits Business Needs with Choice of Delivery
  49. 49. Feature Standard Server Edition Enterprise Server Edition Mailbox Databases 1-5 databases 6-100 databases Roles Based Access & Yes Yes Control Transport Resiliency Yes Yes Remote PowerShell Yes Yes Online Move Mailbox Yes Yes Web-based administration Yes Yes Mailbox Resiliency Yes Yes Exchange Server Edition Scenario Windows Server Edition Exchange Server 2010 No Mailbox Resiliency Standard Server Standard Edition Exchange Server 2010 No Mailbox Resiliency Standard Server Enterprise Edition Exchange Server 2010 Enterprise /Datacenter Mailbox Resiliency Standard Edition Server Exchange Server 2010 Enterprise /Datacenter Mailbox Resiliency Enterprise Edition Server
  50. 50. Feature Standard CAL Std. + Ent. CAL E-mail, Calendar, Contacts, and Tasks Yes Yes Outlook Web App (Internet Explorer, Firefox, and Yes Yes Safari support) Exchange ActiveSync Mobile Access Yes Yes Rich Outlook inbox experience, including Yes Yes enhanced Conversation View and Mail Tips Role Based Administration Control capabilities Yes Yes Integration of IM, SMS, and RSS Yes Yes Federated Calendar Sharing Yes Yes Exchange ActiveSync Mobile Management Standard Standard and Advanced Policies Journaling Per Database All Voicemail with Unified Messaging No Yes Retention Policies Default Default and Custom Integrated Archive No Yes Multi-Mailbox Search and Legal Hold No Yes Information Protection & Control (IPC): journal decryption, transport protection rules, Outlook No Yes protection rules, IRM Search, and Legal Hold
  51. 51. Optimised - Software + Services Deliver powerful productivity tools to your users, in a way that best fits your business or technology needs PC On-Premises PHONE Cloud Service WEB
  52. 52. Total Cost of Ownership Monthly TCO per user $35 1K Users $30 -20% 10K Users 100K Users $25 $20 -50% $15 -60% $10 $5 Exchange 2003 Exchange 2007 Exchange 2010 Exchange 2010 Full Solution Breaking Down the Cost* Efficiency Savings Consolidating Add-on Solutions • • • • • • • • *10,000 user organization
  53. 53. TEI of Exchange 2010 Forrester Study Shows < 6 months Pay-Back The study shows 48% ROI just on hard cost savings for a 1,500 employee organization over a 3 year period: Benefit Savings Cost Avoidance of Storage $128,000 Reduced cost of High Availability & Disaster Recovery $ 49,700 Savings in Backup Systems and Staff $ 33,200 Fewer Helpdesk and Support Calls $ 35,400 Cost Reduction of Extending Mobility $ 27,100 Enhanced Message Filtering $ 65,300 Simplified Compliance and Legal Discovery $ 41,400 Voice Mail Cost reduction $ 56,000 Cost Avoidance of Exchange Enterprise Edition $ 19,300 Total $456,000 Source: Forrester, 2009
  54. 54. Customer Evidence Saved £42,000 (US$68,460) with consolidated messaging environment Saved $1 million by replacing their SAN with DAS and expects to save 50% on their storage cost Cut storage costs by 15% and saved $400,000 in hardware costs with DAS Saving over $70,000 annually by avoiding a 3rd party voice-mail contract
  55. 55. Summary • High availability at lower cost and lower complexity 1 • Larger, cheaper mailboxes 2 • Compliance and control built in 3 • Puts you in control of your inbox 4 • The power of choice 5
  56. 56. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.