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Filex 2011 management training day key numbers


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Filex 2011 management training day key numbers

  1. 1. Managing the Numbers “The key to success in life is to become ‘brilliant’ at the basics.” Vince Lombardi
  2. 2. <ul><li>Track Key Performance Indicators </li></ul><ul><li>KPI’s take the subjectivity out of judging performance when looking at individuals. </li></ul><ul><li>KPI’s allow you to compare apples with apples when looking at different clubs. </li></ul>
  3. 3. <ul><li>Membership Income:Total income: </li></ul><ul><ul><li>Goal could be 70% </li></ul></ul><ul><li>Attrition Rate </li></ul><ul><ul><li>Goal could be 3 to 4% monthly </li></ul></ul><ul><li>Wages:Revenue </li></ul><ul><ul><li>Goal could be between 38 and 44% </li></ul></ul><ul><li>Revenue per metre </li></ul><ul><li>Revenue per member </li></ul><ul><li>Visits/week/member </li></ul>Club KPI’s
  4. 4. <ul><li>Sales </li></ul><ul><ul><li>Closing ratio </li></ul></ul><ul><ul><li>Incoming call:Appointment </li></ul></ul><ul><ul><li>Average Membership </li></ul></ul><ul><ul><li>No. of referrals at point of sale </li></ul></ul><ul><ul><li>Prospecting Calls:Appointments </li></ul></ul><ul><ul><li>There are plenty of other sales ratio and KPI’s that you can look at including </li></ul></ul>Department KPI’s
  5. 5. <ul><li>Marketing: </li></ul><ul><ul><li>Enquiry:Sale ratio – This tells us if the marketing is bringing in qualified leads. </li></ul></ul><ul><ul><li>Income per source – Tells us we are covering the marketing costs </li></ul></ul>Department KPI’s
  6. 6. <ul><li>Gym Floor: </li></ul><ul><ul><li>Appointment hours: Rostered hours worked </li></ul></ul><ul><li>Group Fitness: </li></ul><ul><ul><li>Cost per participant </li></ul></ul><ul><ul><li>Total Number of participants </li></ul></ul><ul><li>Personal Training: </li></ul><ul><ul><li>Profitability of the department </li></ul></ul><ul><ul><li>Membership penetration </li></ul></ul><ul><ul><li>Sessions conducted per week </li></ul></ul><ul><ul><li>Closing ratio </li></ul></ul>Department KPI’s
  7. 7. <ul><li>“ Standards separate the superstars from the rest” </li></ul><ul><li>Anon </li></ul>
  8. 8. Justin Tamsett B.Ed (Phys & Health Education) Feel free to contact JT: [email_address] o r 0438 015 677 Follow JT on Twitter: @JTActiveMgmt To read JT’s blog: Become an Active Management Fan on Facebook: And for more information on Active Management helping your business go to: &quot;What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.&quot; Pericles