How world class companies profit from passion & purpose.        What we can learn from them to make our businesses stronge...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
What is a FoE in Corporate Speak? A company that endears itself to all stakeholders by bringing the interests of all stake...
Which means . . . FoEs strive for a share of the heart with every one they interact with: •  They earn a share of the cust...
Which means . . .@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
Who We Are  These five statements explain what we‘re all about:  1. We care about and listen to our people.  2. High stand...
The President, Danny Wegman says, ―Something                         our competitors don‘t have & our customers can‘t     ...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
For their Team:  • Up to 2 months per year with full pay, to volunteer with an    environmental cause of their choice.  • ...
For their Suppliers:  They must meet specified quality, environmental compliance and  social responsibility standards.  Wh...
Every one to two years they choose an environmental crisis to devote most of our energy    towards (see our Current Campai...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
Good Neighbours Stay Vitally Connected Throughout Harley-Davidsons history, the Company has remained vitally connected to ...
54% share of the market in the US, 16% in Japan, 10% in Europe, 38% in Australia –  could have more but have agreed with U...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
Starts with a week long orientation: Foundation Week, where the store manager will spendone full day with them.Tagline: ‗C...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
Five core values: safety, caring, integrity, fun and passion.New employee orientation consists of 1 hour with President Da...
http://www.jetblue.com/p/about/ourcompany/promise/Bill_Of_Rights.pdf@JTActiveMgmt #CFPT011            To get a free copy o...
In it‘s early years the employees came up with a plan to run a 4 plane  schedule with just 3 planes. To do this everyone p...
‗Culture Committee‘ which has 96 employees nominated by fellow  staff from al levels of the company to ensure the corporat...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
―20% Time‖ – employees can spend 20% of their time at work working on individual projects. This has lead to new company of...
―Shareholders are better off in                                                               the long run when the       ...
Core values: humanity, humility, integrity, and excellenceThey check computer log in times and if there are strange hours ...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
Within a 2 year period they helped 20,000 part time employees  attend college – ‗Earn & Learn Program.‘ They worked with  ...
―Triple bottom line‖:   • Economic – return on equity   • Social – employer of choice index, total charitable contribution...
One of the fastest organically growing banks in America    The Service philosophy: ―Involved today, Improving tomorrow."  ...
WOW department lead by Dr Wow and this where all the praising    emails, letters and call go to. WOW Awards Ceremony – emp...
WOW department lead by Dr Wow and this where all the praising    emails, letters and call go to. WOW Awards Ceremony – emp...
The CommerceWOW!Zone is a financial literacy program that teaches children about the   value of money. By reading stories ...
New Balance Foundation   Our core focus is the prevention of childhood obesity, an important endeavour we believe   will s...
Nike Values                                            New Balance Values     Winning                                     ...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
Core values: togetherness, enthusiasm, constant desire for renewal, humbleness, will power, cost consciousness, simplicity...
Our responsibility Low prices are the cornerstone of the IKEA vision and our business idea - but not at any price. At the ...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
The employees:1. Respect for employees – they treat the staff member as a whole person & not part of the   production. The...
The employees: 6. Balance & flexibility – FoE believe that if employees can continue to meet their    personal needs & obl...
The culture of FoEs • Culture of Learning – dedication to be a learning environment. • Culture of Trust – trust is the lub...
The culture of FoEs• Culture of Respect – FoE‘s respect all stakeholders and do what it takes to ensure thatrespect.• Cult...
And where are you? Management salaries are relatively modest?                                             Yes           ...
And where are you? You make a conscious effort to employ people who are passionate about the you & the product of health &...
And where are you? You view the supplier as a true partner and encourage them to help move the company forward?           ...
Here is the challenge for you . . . ―The real leader is not the person with the most distinguished title, the highest pay,...
@JTActiveMgmt #CFPT011   To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
Justin Tamsett                                                     B.Ed (Phys & Health Education)                         ...
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CanFit Pro Firms of Endearment

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The community love to be involved with and a customer of a firm of endearment. People love to work for them. These companies focus on such values as love, joy, authenticity, empathy, and soulfulness and have still seen growth of over 1000% in 10 years. They think of meeting the needs not of the owners, but of their stakeholders, which include employees, suppliers and the community. In this session learn how your business can use the successes of Ebay, Google, Starbucks, and Toyota to increase your profit. To take your business to another level, you cannot afford to miss this session.

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CanFit Pro Firms of Endearment

  1. 1. How world class companies profit from passion & purpose. What we can learn from them to make our businesses stronger.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  2. 2. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  3. 3. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  4. 4. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  5. 5. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  6. 6. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  7. 7. What is a FoE in Corporate Speak? A company that endears itself to all stakeholders by bringing the interests of all stake holder groups into strategic alignment. These companies meet the tangible and intangible needs of their stakeholders in ways that delight them and engender affection for loyalty to the company.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  8. 8. Which means . . . FoEs strive for a share of the heart with every one they interact with: • They earn a share of the customer’s heart and will then gladly share a bigger portion of their wallet; • They earn a share of the employee’s heart, who will then take a quantum leap in productivity & work quality; • They emotionally bond with their suppliers, which means a benefit to them in responsiveness and superior offerings; and • They give communities reasons to feel pride in your presence in the community.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  9. 9. Which means . . .@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  10. 10. Who We Are These five statements explain what we‘re all about: 1. We care about and listen to our people. 2. High standards are a way of life. We pursue excellence in everything we do. 3. We make a difference in every community we serve. 4. We respect our people. 5. We empower our people to make decisions that improve their work and benefit our customers and our company.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  11. 11. The President, Danny Wegman says, ―Something our competitors don‘t have & our customers can‘t get anywhere else is our staff ‘s knowledge.‖@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  12. 12. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  13. 13. For their Team: • Up to 2 months per year with full pay, to volunteer with an environmental cause of their choice. • ‗Green benefits‘ - $2K rebate in you purchase a hybrid vehicle, • ―Brain Food Classes‖ on surfing, yoga, time management, business communication, even European history! • Cafe serves healthy, local & organic food • Subsidised on-site child care – parents often have lunch with the kids in the company cafe.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  14. 14. For their Suppliers: They must meet specified quality, environmental compliance and social responsibility standards. Why do supplier often undertake restructuring to be a Patagonia supplier? • The high regard Patagonia have for their suppliers. • They know they choose their suppliers based on quality, responsiveness and social conscience not price.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  15. 15. Every one to two years they choose an environmental crisis to devote most of our energy towards (see our Current Campaign), but that doesnt mean we turn our backs on other important issues. Here youll find information and action alerts on environmental issues that wont necessarily appear in our catalogues or retail stores: * Arctic National Wildlife Refuge * Oceans as Wilderness * Don‘t Dam Patagonia * Stop Global Warning March@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  16. 16. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  17. 17. Good Neighbours Stay Vitally Connected Throughout Harley-Davidsons history, the Company has remained vitally connected to neighbours and neighbourhoods in all the communities where we have facilities, eager to reach out with a big heart and a helping hand. Together, Harley-Davidson and its employees strive to open NEW ROADS OF POSSIBILITY for others... starting in our own back yards. One of Harley-Davidsons core priorities is to support the communities where we have facilities. The company and the Harley-Davidson Foundation accomplish this by supporting various community programs. Our employees also contribute time and money.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  18. 18. 54% share of the market in the US, 16% in Japan, 10% in Europe, 38% in Australia – could have more but have agreed with US dealers not to sell more than 30% of it‘s supply of bikes overseas, in order to meet the domestic needs first. They ask 50 employees each year to help review company grants and company giving. Harley Davidson Learning Centre for staff to continuously learn and train to do their jobs better plus other functions within the organisation. Understand unions are a stakeholder, so involve them in planning for the company‘s future@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  19. 19. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  20. 20. Starts with a week long orientation: Foundation Week, where the store manager will spendone full day with them.Tagline: ‗Contain yourself ‘Staff encouraged to ―Think out side the box‘They have a ‗Fun Committee‘241 hours of training in year one compared with 7 as the industry standard and then 160hours each year thereafter.Financial statements are available for all the staff, even though it is privately owned.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  21. 21. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  22. 22. Five core values: safety, caring, integrity, fun and passion.New employee orientation consists of 1 hour with President Dave Barber & 1 hour withCEO David Neeleman on airline economics & 1 hour with Vincent Stabile, VP of People,for a discussion on company culture & values.People Department instead of Human Resources DepartmentJetBlue‘s CEO, David Neelman flies the airline at least weekly and walks the aisle talkingto customers.JetBlue Crew Member Crisis Fund – every staff member contributes to a fund which isaccessed if an employee is in crisis.3P‘s – Great people drive solid performance which generates prosperity for all.Support more than 75 charities per month in the cities they serve. These are donationsusually of round trip vouchers.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  23. 23. http://www.jetblue.com/p/about/ourcompany/promise/Bill_Of_Rights.pdf@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  24. 24. In it‘s early years the employees came up with a plan to run a 4 plane schedule with just 3 planes. To do this everyone pitched in (including pilots) to turn the plane around in 10 minutes! ―Recognising that our people are the competitive advantage, we deliver the resources and services to prepare our people to be winners, to support growth & profitability within the company, while preserving the values and special culture of Southwest Airlines.‖@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  25. 25. ‗Culture Committee‘ which has 96 employees nominated by fellow staff from al levels of the company to ensure the corporate culture: ‗do whatever it takes to create, enhance, and enrich the special Southwest spirit and culture that has made it such a wonderful company/family.‘ ―A company is much stronger if it bound by love rather than be fear.‖@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  26. 26. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  27. 27. ―20% Time‖ – employees can spend 20% of their time at work working on individual projects. This has lead to new company offerings! To help with work-life balance they offer: gourmet food, free massages, dry cleaning, counselling, legal services, showers, a games room, doctor on site and fully equipped gym. Employees who work on outstanding company projects receive the ‗Founder Award‘ – the first two have been restricted stock worth $12m!@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  28. 28. ―Shareholders are better off in the long run when the company is doing good things for the world even though they might have let go some profits in the short run.‖ Larry Page & Sergey Brin Founders@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  29. 29. Core values: humanity, humility, integrity, and excellenceThey check computer log in times and if there are strange hours or week end work, theyrealise that that individual has a lack of resources and staffing.―Nothing is more wasteful than to burn up people,‖ Jeffrey Swartz, CEO―At the centre of our challenge as an enterprise is a fundamental obligation to innovate and operate as a community of leaders—aligned around a setof values: humanity, humility, integrity and excellence. More than merewords, these beliefs stand at the foundation of all we pursue—inrelationships with stakeholders, as stewards of the company‘s mission, and as engaged citizens committed to sharing strength in our global community.‖ Jeff Swartz, President & CEO, The Timberland Company@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  30. 30. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  31. 31. Within a 2 year period they helped 20,000 part time employees attend college – ‗Earn & Learn Program.‘ They worked with 242 Colleges to defer billing to students to make education more affordable and encouraging involvement. 30,000 employees have much of the company‘s available shares, which means they ‗own‘ the business and this will more likely lead to going the extra mile for the customers.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  32. 32. ―Triple bottom line‖: • Economic – return on equity • Social – employer of choice index, total charitable contributions, car accident frequency • Environmental – fuel efficiency, emission targets, noise requirements ―We place great value in the transparency of our business and the ways in which we hold ourselves accountable.‖ Michael Eskew, CEO@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  33. 33. One of the fastest organically growing banks in America The Service philosophy: ―Involved today, Improving tomorrow." ‗Yes Bank‘ – it takes one person to authorise a loan and two to say ‗no‘, so they emphasis to the community that taking a loan is not stressful by calling themselves the Yes Bank.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  34. 34. WOW department lead by Dr Wow and this where all the praising emails, letters and call go to. WOW Awards Ceremony – employees walk down a red carpet and are given trophies from the CEO ‗Kill the Stupid Rule‘ – if employees suggest a better way of doing things they are paid $100.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  35. 35. WOW department lead by Dr Wow and this where all the praising emails, letters and call go to. WOW Awards Ceremony – employees walk down a red carpet and are given trophies from the CEO ‗Kill the Stupid Rule‘ – if employees suggest a better way of doing things they are paid $100. ―You are all cult members and if you can‘t buy in, this isn‘t a place for you.‖ Vernon Hill@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  36. 36. The CommerceWOW!Zone is a financial literacy program that teaches children about the value of money. By reading stories and participating in activities and games, your child will learn financial skills that are applicable in the real world. The CommerceWOW!Zone.com is a safe site for your child to explore, and is fully compliant with the COPPA laws outlining Internet safety for children. If youd like to learn more about COPPA, please click here. Additionally, we provide parents with worksheets that help you introduce the concepts of money and the principles of saving, banking and investing to your child. Commerce Bank can also create a program or provide a tour of your local store for your civic or community group.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  37. 37. New Balance Foundation Our core focus is the prevention of childhood obesity, an important endeavour we believe will significantly contribute to the overall health and well being of our communities. At the same time, we recognise the additional needs of our local communities and strategically contribute to other program areas primarily targeting underserved youth. Our secondary program areas include Education & Athletics, Health & Human Services, Arts & Culture and Environment. The Foundation also responds to Disaster Relief around the globe as needed.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  38. 38. Nike Values New Balance Values Winning Improvement of self Roar of the crowd Inner harmony Extreme effort Balanced effort The smell of sweat The smell of nature Physical development Spiritual development Nike appeals to the youthful masculine, New Balance appeals to the feminine narcissistic self others-centred experiential self@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  39. 39. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  40. 40. Core values: togetherness, enthusiasm, constant desire for renewal, humbleness, will power, cost consciousness, simplicity, leadership, diversity No travel on week ends Managers to mentor staff through challenges and regular surveys to gauge morale levels of staff Suppliers of wood must meet the global standards they have set, they relate to environmental standards – elimination of harmful chemicals, appropriate packaging.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  41. 41. Our responsibility Low prices are the cornerstone of the IKEA vision and our business idea - but not at any price. At the IKEA Group, we believe that taking responsibility for people and the environment is a prerequisite for doing good business. Working conditions IKEA products must be manufactured under acceptable working conditions by suppliers who take responsibility for the environment. IKEAs code of conduct defines what suppliers can expect from IKEA and specifies what IKEA requires from its suppliers. And more . . . Climate Change . . . Forestry . . . Child Labour . . .Global Community Involvement . . National & Local Community Involvement . . .Partnerships with Stakeholders.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  42. 42. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  43. 43. The employees:1. Respect for employees – they treat the staff member as a whole person & not part of the production. They show this be allowing decision making, regardless of their position in the company.2. Transparency – FoE‘s have open book management, there is no paranoia.3. Team building.4. Empowerment – FoE employees generally have the authority to spend whatever to fix a customers problem or make them happy.5. Fun & balanced – promoting a fun, productive environment is great for current staff but an attractive feature for new staff.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  44. 44. The employees: 6. Balance & flexibility – FoE believe that if employees can continue to meet their personal needs & obligations while fulfilling their professional commitments by the FoE being flexible then everyone wins. 7. In regard to training FoEs are exemplary on their focus on helping employees maximise their potential and to do so they run their own ‗Corporate Universities‘ 8. Celebration-intensive cultures – it all about having a party when the FoE succeed! 9. Believe in Jim Collin‘s statement of ‗the right people in the right seats on the bus‘ but FoE‘s believe that if they have the right culture then the right people will beat your door down wanting to work for you. 10. FoE‘ are superb recruiters, managers, developers, & motivators of human talent. They know how to and do build empathetic bridges to their people‘s minds.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  45. 45. The culture of FoEs • Culture of Learning – dedication to be a learning environment. • Culture of Trust – trust is the lubricant that allows companies, employees, customers and other stakeholders to operate with minimal frictions and maximum harmony. • Culture of Interdependency – the working together of all stakeholders, so every one wins and everyone is strengthened. • Culture of Integrity – only the highest level of integrity will be accepted by FoE‘s. • Culture of Transparency – in a world that allows easy access to information, FoE‘s welcome this and are comfortable with sharing their business with all stakeholders. • Culture of Loyalty – Fred Reichheld said in his book the ‗Loyalty Effect‘ that ―major companies replace half their customers in 5 years, half their employees in four and a half, and their investors in less than one.‖@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  46. 46. The culture of FoEs• Culture of Respect – FoE‘s respect all stakeholders and do what it takes to ensure thatrespect.• Culture of Belonging & Oneness – Abraham Maslow placed this as number 3 in hishierarchy of human needs – above physiological & safety needs. Average companies satisfythe physiological needs & safety needs but the FoE‘s create an atmosphere of ‗love betweenemployees, customers and stakeholders so they all feel a sense of ownership and belonging.• Culture of Caring – nurturing of all stakeholders as if they are members of an extendedfamily• Culture of Fun – there is an emotional bond between all stakeholders when they laugh witheach other.@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  47. 47. And where are you? Management salaries are relatively modest?  Yes  No Open door policy at the management level?  Yes  No The employee‘s remuneration & benefits are significantly greater than the industry standard?  Yes  No You devote a more time and money into training staff than your competitors?  Yes  No Your employee turnover is far less than industry averages?  Yes  No You empower staff to make sure customers leave with a fully satisfied experience?@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  48. 48. And where are you? You make a conscious effort to employ people who are passionate about the you & the product of health & fitness?  Yes  No You try to ‗humanise‘ the company experience for customers & employees?  Yes  No You project a genuine passion for customers & emotionally connect with them?  Yes  No Your marketing costs are much lower and customer satisfaction & retention is higher compared to others in their industry?  Yes  No@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  49. 49. And where are you? You view the supplier as a true partner and encourage them to help move the company forward?  Yes  No You honour the spirit of the laws not just the letter of the law?  Yes  No You consider their corporate culture to be the greatest asset and primary competitive advantage?  Yes  No You are innovators & breakers of conventional rules for the industry?  Yes  No ___ Yes ___ No@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  50. 50. Here is the challenge for you . . . ―The real leader is not the person with the most distinguished title, the highest pay, or the longest tenure. The real leader is the role model, the risk taker. The real leader is not the person with the largest car or biggest home, but the servant; not the person who promotes himself or herself, but the promoter of others; not the administrator but the initiator; not the taker but the giver; not the talker but the listener. Servant leaders believe in the people they lead and are always ready to be surprised by their potential. Servant leaders make themselves available. Servant leaders are committed – they are not simply holders of position. They love and care for people they lead. Leadership is both an art and a science. Everyone is a leader and everyone can also be a servant.‖ William Pollard, Chairman of ServiceMaster,1997@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  51. 51. @JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt
  52. 52. Justin Tamsett B.Ed (Phys & Health Education) Feel free to contact JT: jt@activemgmt.com.au Follow JT on Twitter: @JTActiveMgmt To read JT‘s blog: www.justintamsett.com Become an Active Management Fan on Facebook: www.facebook.com/activemanagement And for more information on Active Management helping your business go to: www.activemgmt.com.au "What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others." Pericles@JTActiveMgmt #CFPT011 To get a free copy of the complete notes go to www.slideshare.net/JTActiveMgmt

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