FWA Partners Summit Key Note

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Keynote presentation to the 2011 Partners Summit in Chicago March 1

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  • The majority of people who are using online social networks are doing so to stay in touch with family and friends. You can share experiences – like an exciting European vacation – faster and easier. Join Facebook, MySpace, LinkedIn, or Twitter to start. Use WordPress to blog from each country. Upload pictures on Flickr or video on YouTube. Post the links from WordPress and YouTube in your Facebook and Twitter updates. Use Foursquare or Facebook Places to let others track your journey. Your friends and family can become more involved in your experience than ever before, but beware – not only your friends are not the only ones who can see this. It is searchable by anyone on Google.  Providing information on social media sites has gone from a vehicle for staying in touch to a trade of information for opportunity. When you provide a physical location or hometown on one of these networks, businesses in the area can offer you opportunities in the form of special offers or discounts. Even if it feels like it, these are not one-on-one private conversations. If the software engineers at Hilton can figure out how to send you a targeted ad, a criminal can target your home when you tweet, blog, or post that you bought a new big screen TV and are off to Europe for a week. With increased openness and transparency comes risk. Be smart and knowledgeable about the sites where you participate, and take responsibility for your information. Read the policies, know who your “friends” are and understand how your employer treats all electronic communication. Use different social networks for different reasons. LinkedIn should be used for valuable business relationships. Facebook is ideal for connecting with family and friends. All types of contacts can be Twitter followers.
  • You are out there – so you can manage your presence or you can leave it up to the wild world of the internet.The first time you use these tools, it can be unsettling to discover how much information about you is publicly available. The #1 form of participation in social media by businesses is as a spectator – listening to conversations about their brand and being ready to address potential customer service issues. We receive daily Google Alerts of all mentions of HUB International (“HUB+International”-airports), track mentions on Twitter, and monitor Facebook as well.Individuals need to keep an eye on themselves as well. Details are provided in our Social Media Checklist.
  • Social media includes the various online technology tools that enable people to communicate easily via the internet to share information and resources. We define social media today as any medium that enables two-way communications. Whereas traditional media (newspapers, radio, and television) were mechanisms of one-way messaging, social media allows for audience response and interaction. Most experts consider email and texting to be social media, but on a more personal level. Social networking is a subset of social media: platforms such as Facebook, Twitter, MySpace and LinkedIn that allow for friend or contact connections. These virtual places, which include message boards and chat rooms, allow us to share personal experiences, news items, photos from trips and weddings, job frustrations and job leads, good meals, and bad customer service within an instant of it happening. We can create customized communities – with global reach – of people with similar interests like running, weight loss, or traveling.
  • The “ladder of participation” on this slide indicates the various methods and degrees in which individuals engage in social media. In case you think that people of means have opted out – a recent SEI report stated that 70% of HNW individuals are using Facebook.One of the fastest growing groups on the internet are the plus 55 age group. AARP reports that 40% of its members now acknowledge regular use of the internet.Not everyone who belongs to a social media platform participates. Forrester defined six distinct kinds of participation and then estimated the number of people, adult or youth, in that category. Naturally, the younger you are the more likely you are to participate. Only 26% of youth are what Forrester calls ‘Inactives’ compared to 46% of adults. Online Participation in Social Media (Source: Forrester Research)Creating content (18% of adults, 39% of youth)Responding to content (25% of adults, 43% of youth), Organizing content (12% of adults, 14% of youth)Joining others in social spaces (25% of adults, 58% of youth). Consuming content (48% of adults, 66% of youth) It makes sense that youth would be early adopters to these new ways of socializing, but the 50+ generation is rapidly adapting. Forty percent of this age group consider themselves extremely comfortable using the Internet.
  • You Tube has the video of a speech delivered in the Fort Worth City Council in October 2010 on victims of cyber bullying. 15 states have passed statutes making cyber bullying a criminal offense SEXTING is a more familiar term today thanks to Brett Favre The law is blind to the age of the photographer or transmitter – lewd photographs of a minor can be prosecuted under the law as pornography even if the perpetrator is same age as the victim. Note the change in fluidness of information – photo books are on cell phones not binders on a shelf. Mail Goggles application – prevents transmitting photos between set hours unless a math equation is completed correctly.Parents need to pay attention to what their children are doing online and how they are using their mobile devices. Supervision, rules, and increased communication about privacy and safety are essential.“With the increase in technological devices, children are now using such to harass and harm other children,” said Roberts-Pittman in an Indiana State University press release. “Many children have personal cell phones making it very easy to use these devices in that way. Communication in cyberspace also seems more anonymous and seems to require less responsibility on the part of the child committing the behavior.” The risks for minors participating online have ramifications beyond the principal’s office. This phenomenon has gone past parents getting involved to settle a schoolyard dispute. The lines between a family matter and an educator’s role in policing behavior are not as clear today. Increasingly parents are being sued or held liable for online activity by a child that has led to a crime.
  • Because employees can be held individually responsible for things they say online – wherever they say it – employers can and should take precautions to protect their intellectual property, copyrights, and brand. All companies need a social media policy. This is a new space and people aren’t sure of the rules of engagement. Policies need to be established to protect employers and employees. Topics should include personal usage, speaking about one’s company, speaking on behalf of one’s company, and responding to problems or praise about brands or products. Whether you like it or not, people are out there talking about your organization. Companies need to consider how they will monitor social media activity from employees as well as customers and potential customers.Many employers have an electronic communication policy that makes it clear that employees are to use work computers, telephones etc. for conducting business and not surfing the net. In addition, the policy can make it clear that employees have no expectation of privacy when they use their work computers or other electronic devices for personal reasons.
  • FWA Partners Summit Key Note

    1. 1. March 1, 2011<br />The James Hotel – Chicago IL<br />1<br />
    2. 2. We have a Choice<br />“Pain is inevitable. Suffering is optional”<br /> Unknown <br />2<br />
    3. 3. Safety and Security<br />Four Elements of Risk to consider:<br />Personal<br />Enterprise<br />Physical<br />Legal<br />3<br />
    4. 4. Enterprise Risk Management<br />Personal Risk<br />Health<br />Identity<br />Reputation<br />Financial<br />Fiduciary<br />Professional<br />Enterprise Risk<br />Estate Planning Tools<br />Family Business<br />Tax Planning<br />Risk as a Planning Tool<br />Loss Control<br />Physical Risk<br />Real Property<br />Collectibles<br />Personal Property<br />Intellectual Capital<br />Data<br />Toys<br />Legal Risk<br />Public Liability<br />Personal Injury<br />Employment<br />Professional Liability<br />Fiduciary Risk<br />4<br />
    5. 5. The Information Explosion <br />“adapt, manage or suffer…”<br />John Holdren<br />Science and Technology advisor to the Obama Administration<br />5<br />
    6. 6. The World is Listening: What do I say?<br />Share only information that you are prepared to have go public<br />Be selective in choosing your online sites, as sites have their own reputations <br />Consider using separate networking options for professional vs. social<br />Choose your online identity wisely<br />Use privacy settings<br />6<br />
    7. 7. Keep Track of Your Online Reputation What is being said about you online?<br />&<br />Goal: Start tracking and even search for yourself!<br />Know what information about you is available online.<br /><ul><li>Court records
    8. 8. Newspaper articles
    9. 9. Real estate transactions
    10. 10. Birth date & year
    11. 11. Photos
    12. 12. Facebook</li></ul>7<br />
    13. 13. Tracking and Updating Online Information<br /><ul><li>What to Track: Look and identify the most likely online places.
    14. 14. Search engines: Google, Yahoo, and Microsoft
    15. 15. Blogosphere: Known blogs in your professional arena
    16. 16. Forums: Known discussion threads in your professional arena
    17. 17. Social networking sites: Facebook, MySpace, LinkedIn
    18. 18. Microblogging sites: Twitter and others
    19. 19. Personal rating sites: PersonalRatings.com
    20. 20. Corporate Web sites: Your company and your former places of work (make sure information is updated)
    21. 21. How to Track: Set up alerts.
    22. 22. Google alert at google.com/alerts for your full name
    23. 23. Technorati.com, a blog search engine
    24. 24. BackType, a blog comment search engine
    25. 25. Twinbox tracks Twitter via Microsoft Outlook
    26. 26. Tweatbeats.com tracks Twitter communications in real time</li></ul>8<br />
    27. 27. Internet and Information<br />“We'll become "pancake people," with wide access to information but no intellectual depth, because there's little need to contain information within our heads when it's so easy to find with a mouse click or two.” Nicholas Carr, author<br />9<br />
    28. 28. How do people participate in social media?<br />Ladder of Social Participation from Groundswell by Forrester Research, Inc. 2008<br />10<br />
    29. 29. Safeguarding Your Family<br />Be aware of what your child is doing online<br />Understand your options to respond<br />Know the state, local, and Federal laws regarding online activity and bullying<br />Save all communication your child does online<br />
    30. 30. Best Practices for Monitoring Employees’ Social Media Activities to Avoid Liability<br /><ul><li>Restrict employees’ access to social networking sites based on job function requirements.
    31. 31. Prohibit employees from using social networking sites, unless the job function requires it, while at work
    32. 32. Provide a mechanism for reporting inappropriate social networking activity that is work related
    33. 33. Immediately investigate any reported alleged inappropriate social networking activity
    34. 34. Take appropriate action
    35. 35. Put in place a Social Media Policy</li></ul>12<br />
    36. 36. Social Media Policies<br />Basic Rules for Social Media<br />Don’t say anything in email, in text, or on a social networking site that you would not want printed on the front page of the local or national paper<br />Don’t do business via text messaging<br />Treat people how you want to be treated<br />Policy Thought Starters<br />Apply common sense <br />Consider a more liberal policy<br />Teach employees the right way to use social media<br />Include what people “can do” versus what they “can’t do”<br />Discuss what to do when something goes wrong <br />Think about how you will address mistakes when they occur<br />13<br />
    37. 37. 14<br />James P. Kane CIC<br />President, HUB Personal Insurance<br />55 East Jackson Boulevard – Floor 14A<br />Chicago IL 60604<br />312 279 485<br />James.kane@hubinternational.com<br />www.hubfamilyoffice.com<br />

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