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"The performance begins long before the show starts"-a presentation for Globe Theatre

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"The performance begins long before the show starts"-a presentation for Globe Theatre
A presentation I did for the amazing crowd at Globe Theatre, they were awesome!! A lot of chocolate and lottery tickets given away (that means they were asking lots of questions).

To sum up the five points of customer service:
1. Smile
2. Use reciprocity
3. It’s always the little things
4. No one loves a company
5. Create ‘wow’ moments

Have you made someone feel awesome today?

Published in: Business, Education
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"The performance begins long before the show starts"-a presentation for Globe Theatre

  1. 1. “The performance begins long before the show starts.”
  2. 2. what happened to our world?
  3. 3. our world has been flipped upside-down, how fast are things changing? a story from jeremiah owyang…
  4. 4. we don’t need a taxi
  5. 5. we don’t need to stay at a hotel
  6. 6. we don’t have to go to a restaurant
  7. 7. wanna start a business?
  8. 8. we don’t need to go to a bank for financing
  9. 9. you don’t need to hire people
  10. 10. you don’t need a building or pay for an entire office
  11. 11. our world has changed
  12. 12. brand: a widely held set of believes and expectations of what you deliver validated by customer experiences and how you deliver it,
  13. 13. what is your brand? "
  14. 14. what’s the most powerful " form of marketing?
  15. 15. word-of- mouth
  16. 16. you can’t change your “brand”" your brand is a direct reflection of your culture. to improve your brand you must improve your culture.
  17. 17. customer service what is in 2013?
  18. 18. I.  II.  III.  IV.  V.  smile use reciprocity it’s always the little things no one loves a company create ‘wow’ moments
  19. 19. I. smile
  20. 20. II. reciprocity
  21. 21. caring more is a strategy
  22. 22. III. it’s always the little things
  23. 23. loves IV. No one a company, people love people.
  24. 24. treat everyone like they were jay-z
  25. 25. v. create ‘wow’ moments
  26. 26. I.  II.  III.  IV.  V.  smile use reciprocity it’s always the little things no one loves a company create ‘wow’ moments
  27. 27. have you made someone feel awesome today?
  28. 28. @jephmaystruck" www.strategylab.ca" jephmaystruck.com"
  29. 29. have you made someone feel awesome today?

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