Mailcom 2009 Consolidating Support Services: A How To Guide

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Mailcom 2009 Consolidating Support Services: A How To Guide

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Mailcom 2009 Consolidating Support Services: A How To Guide

  1. 1. MAILCOM 2009 Convention April 5 – April 8, 2009 - Atlantic City NJ Course #: Title Scheduled For: Presented By: HT297 Consolidating Support Services: A How-to-Guide Tuesday, Round Nine, 4:00-5:00 PM James P. Mullan, CMDSM, EMCM, MQC OBS National Operations Manager - Chubb
  2. 2. Consolidating Support Services Welcome to Support Services <ul><li>The mission of Support Services is to provide, in an </li></ul><ul><li>efficient and effective manner, the following services: </li></ul><ul><li>Mail Services </li></ul><ul><li>Shipping & Receiving </li></ul><ul><li>Reprographics Center </li></ul><ul><li>Messenger Center </li></ul><ul><li>Print Shop </li></ul><ul><li>General Office Services </li></ul>
  3. 3. Consolidating Support Services <ul><li>Today, Mail, Reprographics, Records Storage, Purchasing, and other administrative services fall together under one Management Umbrella </li></ul>
  4. 4. Consolidating Support Services <ul><li>Try and identify all the support services that can be lumped together. </li></ul><ul><li>Look to eliminate redundant activities. </li></ul><ul><li>Cross-train your staff and provide better service! </li></ul>
  5. 5. Consolidating Support Services <ul><li>High Speed Inkjet Addressing </li></ul><ul><li>Package Management (Tracking) </li></ul><ul><li>Envelope Folding & Inserting </li></ul><ul><li>Fulfillment </li></ul><ul><li>Postal Project Planning </li></ul><ul><li>Planet Codes </li></ul><ul><li>List Maintenance </li></ul>What does Mail Services do? <ul><li>Mail Piece Design Construction </li></ul><ul><li>Stamps and Metered Mail </li></ul><ul><li>Bulk Mailing </li></ul><ul><li>Certified and Return Receipt </li></ul><ul><li>Internal Mail Distribution </li></ul><ul><li>Incoming Mail Sort </li></ul>
  6. 6. Consolidating Support Services <ul><li>Next Day Ground/Air </li></ul><ul><li>Domestic/International </li></ul><ul><li>UPS, FEDEX, DHL </li></ul><ul><li>Delivery and Pick-up Services </li></ul><ul><li>Packing/Moving Services </li></ul><ul><li>Loading Dock </li></ul><ul><li>Rate Shopping (Freight) </li></ul>What does Shipping & Receiving do?
  7. 7. Consolidating Support Services <ul><li>Black & White and Color Copying. </li></ul><ul><li>Quality Checking </li></ul><ul><ul><li>Copy Jobs </li></ul></ul><ul><ul><li>Projects </li></ul></ul><ul><li>Financial Reports </li></ul><ul><li>Departmental Charge Backs </li></ul><ul><li>Xpert Billing – Cost Accounting </li></ul><ul><li>Graphic Editing and Document Scanning. </li></ul><ul><ul><li>Adobe Photoshop </li></ul></ul><ul><li>Networking Capabilities for Black & White, Color Copying, and Wide Format Printing. </li></ul>What does the Reprographic Center do?
  8. 8. Consolidating Support Services <ul><li>Hand-Delivery & Pick-Up Services </li></ul><ul><ul><li>Inside </li></ul></ul><ul><ul><li>Local </li></ul></ul>What does the Messenger Center do? <ul><ul><li>Our Customers have come to rely on us to provide the very finest in cost-effective, time-sensitive messenger service. </li></ul></ul>
  9. 9. Consolidating Support Services What does the Print Shop do? <ul><li>Engraving </li></ul><ul><ul><li>Custom Signage </li></ul></ul><ul><li>Wide Format Printing </li></ul><ul><ul><li>Posters </li></ul></ul><ul><li>Heat, Coil, Plastic, Velo, Binding </li></ul><ul><li>Tabs, Folding, & Custom Cutting </li></ul><ul><li>Professional Drilling and Cutting </li></ul><ul><li>Collating & Padding </li></ul>
  10. 10. Consolidating Support Services <ul><li>Newspaper Distribution </li></ul><ul><li>Inter-Office Mail </li></ul><ul><li>Electronic and Hard Copy Package Tracking </li></ul><ul><li>Copy Paper Distribution </li></ul><ul><li>Art Work </li></ul><ul><li>Office Services for Tenants </li></ul>General Office Services
  11. 11. Consolidating Support Services It is our stated goal to continue and expand on this tradition. In any service business, it is the attitudes and abilities of those people involved that make the difference.
  12. 12. Consolidating Support Services James P. Mullan, CMDSM, EMCM, MQC OBS National Operations Manager Chubb & Son 15 Mountain View Road Warren, NJ 07095 908-903-2869 W 908-903-2027 F 908-222-6488 C [email_address]

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