2. EXECUTIVE SUMMARY
The third biennial Global
Corporate Real Estate Survey
canvassed over 500 corporate
real estate leaders in 36
different countries and a variety
of industries on the current
shape and future direction of
corporate real estate
Companies have high
expectations for CRE around
productivity – with over ¾ of
respondents experiencing this
Nearly 90% have implemented
or are planning space/cost
- However this seems to be
tapped out – and companies
appear to be increasingly
focusing on improving workplace
experience, technology and
The survey finds that levels of
outsourcing for more strategic
corporate real estate services –
such as workplace strategy,
portfolio strategy, and change
management – are low relative
to more tactical/technical
services such as IFM, lease
administration, and project and
- Nevertheless, as with all CRE
services asked about,
outsourcing levels are expected
to increase over the next three
years, with workplace strategy
most likely to be fully outsourced
- This also means there’s a lot of
1 2 3 4
3. THE THIRD BIENNIAL JLL GLOBAL CRE SURVEY
4. A VARIETY OF SECTORS REPRESENTED
TECHNOLOGY, MEDIA, AND
BANKING AND FINANCIAL
5. COMPANIES HAVE HIGH EXPECTATIONS OF THEIR CRE TEAMS
TO IMPROVE WORKPLACE PRODUCTIVITY
What are your company’s expectations from CRE around the following productivity outcomes?
Larger companies appear to have higher expectations
from CRE to improve workplace productivity
Up from 72% in
6. COMPANIES ARE SLIGHTLY SHIFTING FOCUS FROM SPACE/COST
REDUCTION TO IMPROVING EXPERIENCE AND TECHNOLOGY
What workplace transformation initiatives have you/your company implemented?
7. BY 2018, 25% EXPECT FULL OR NEARLY FULL OUTSOURCING1 OF
WORKPLACE STRATEGY – BUT OVER 1/3 STILL IN-HOUSE
How would you best describe the current delivery of the following CRE services? Workplace Strategy
Among countries surveyed,
China is expected to adopt outsourcing at the fastest rate
8. CHANGE MANAGEMENT ALSO TENDS TO BE PROVIDED IN-HOUSE – BUT
FULL OUTSOURCING EXPECTED TO RISE
How would you best describe the current delivery of the following CRE services? Change Management
9. COMPARED TO OTHER WORKPLACE-RELATED SERVICES, PORTFOLIO
STRATEGY IS MOST LIKELY TO BE PROVIDED IN-HOUSE
How would you best describe the current delivery of the following CRE services? Portfolio Strategy
Compared to other services like workplace
strategy and change management, the delivery
of portfolio strategy services are more likely to
be provided in-house
While the level of portfolio strategy services
that are provided in-house is expected to
decrease in the next 3 years, it is still expected
to remain at a relatively high level
10. WHAT’S NEXT?
3Contact your regional Corporate Research team
for additional data analysis by topic, geography,
industry, company size, HQ and more
Geographic reports for Australia, China and
Japan due out in Q3 2015
Further short pieces to be released over the
next 6-12 months
This is the third time that JLL conducted the survey, and with each iteration, more knowledge on the evolution of CRE trends and concerns has been gained and shared.
During the first conducted this survey in 2011, the global economy was still in the early stages of recovery, and so the themes were focused heavily on cost cutting, efficiency, and on getting the attention of the C-suite.
By the second survey in 2013, JLL researchers noted that there were many challenges and Risks Ahead for our clients, who were not quite ready for the global growth mode that their companies were headed toward.
And this year, in 2015, the theme that JLL found through global responses is that there is an opportunity for CRE teams to achieve Excellence, by going beyond the traditional CRE metrics and adding value to the workplace environment.
This year we have a good mix of respondents from a variety of industries.
Respondents were asked to rate their companies expectation of the CRE team in delivering in terms of the various outcomes.
From the responses, larger companies appear to have higher expectations from CRE to improve workplace productivity
85% of respondents from firms with 50,001 to 100,000 employees and 82% of respondents from firms with more than 100,000 employees indicate that their companies have high expectations from CRE to improve workplace productivity
Additionally, compared to 2013, there is a 4% increase in expectations of CRE teams to improve workplace productivity.
While space/cost reduction programs remains a key priority for the next 3 years, respondents expect CRE teams to divert more resources and attention to areas such as improving the workplace experience and technology. The responses are in line with the previous slide where companies now have greater expectations for CRE teams to improve the workplace productivity.
Respondents were asked about the current and future delivery of a list of CRE services and this slide captures the views respondents have regarding workplace strategy outsourcing.
In the next 3 years, respondents expect more outsourcing in terms of workplace strategy services and among countries surveyed, China is expected to adopt this outsourcing at the fastest pace.
Another areas respondents were asked about the current and future delivery of CRE services is Change Management.
While a large proportion of companies currently do change management services in-house, this is expected to change in the next 3 years where companies are expected to head towards the direction of fully outsourcing such change management services.
Compared to other services like workplace strategy and change management, the delivery of portfolio strategy services are more likely to be provided in-house.
While the level of portfolio strategy services that are provided in-house is expected to decrease in the next 3 years, it is still expected to remain at a relatively high level.